I've been with A Small Orange for a year now, and I'm very satisfied with them. My site is http://tidshjulet.net a small site that has an active phpBB forum. My package is Small, with 10 GB transfer and 400 MB storage.
Support: Support is great, simple queries get answered in < 10 minutes, and now they offer live support, which they didn't when I signed up. More complex issues that needs to be bumped to a higher level tech. takes a bit more time, but I have suspicions that it has to do with me living in Norway, and contacting them in the middle of the night. When they first respond, it goes fast from there.
All my issues have been fixed, except for one. The stats packages on my account report too little traffic transferred, they've looked into it extensively, but no success. As I'm the only one that has reported this problem on the server, it's not a problem for me that it haven't been fixed. It just a little problem, though it would have been nice to know exactly how much traffic the various pages are generating.
Servers: The servers are fast! I've never experienced slowdowns, and they respond fast, which is important when you access the site from another continent. My ping is 135 ms, but luckily it isn't an issue. I don't run any uptime monitors, but it was some downtime occasionally, especially in the start. Never anything serious, and it was back up fast. It's always been 99,9%+, and in the last six months, I haven't noticed anything at all.
Features: A lot of them, one reason I chose ASO was because they supported a lot of languages, so I had the option to start using new ones. I haven't done that, but it's always nice to know I can.
Value for money: Great! 5$ for 10 GB and 400 MB is the perfect package for me, plenty of space and I've yet to exceed my bandwidth. With the good support and servers, it will take a lot for me to change provider. As a matter of fact, I just changed from monthly to quarterly payment.
It's nice of you to come back and update the post. I'm sure ASO is grateful.
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