Hi, we've got a weird dns problem that none of us can figure an easy way of sorting - so i thought id try my luck on you friendly bunch
Basically a reseller just grabbed a dedicated server from ourselves and we did a whm -> copy accounts to other server and moved all his accounts across - all fine and good - deleted his existing accounts on our reseller server and sat down and had a coffee.
Next week comes and all the domains without the www. part resolve to correct ip (his dedicated) - but with the www. they resolve to our reseller server.
The zone records all look fine and www. is a cname entry to the main domain name.
Only way we can think of sorting this is to force a repropogation - by deleting everything and starting again - not elegent, but we have run out of ideas - any ideas guys/gals?
My site was recently moved to a new hosting company. My Website without "www" resolves to correct DNS but my site with "www" resolves to a wrong DNS. I have sent email to my hosting company. They keep on telling me that they can see my site without problem both with "www" or without "www".
From my end, I can see my site without "www" and sometimes with "www".
I have used network tools in cpanel to determine DNS zone info. My zone info tells me two different DNS information. One is the right one and the other is wrong.
At a second glance there does appear to be a problem,
the serial numbers are different
There appears to be 2 DNS zones, the www.chinesetraveler.com would normally be a CNAME of chinesetraveler.com not sure whether thats the problem but there does seem to be 2 DNS zones for your domain name.
Yeah, we had that problem too. The account copier duplicates the DNS entries, and you'll now find a www.domain DNS entry when in fact it should be just domain. Delete the second entry and restard bind, and it will work.
Matthew Russell | Namecheap