About 1 hour is what I thought as well - they
haven't yet done any restoration. They are JUST
NOW getting started on that after an apparent 7
hour Cpanel install - or so I'm told that's what was
being done all this time.
I'm just trying to determine what took so long,
and whether this data center is not doing a sufficient
job of support.
Unless, cPanel installation has gone for looping (1 in 1000 installations) (like if they are updating their repositories and the lock may have created), this shouldn't happen. If cPanel installation is going on, you can see the progress by logging to the server and issuing the commands,
I would simply ask them for an explanation stating it should take 1-2 hours normally. They should be able to give you some sort of an honest answer like they forgot about it or something else - if they do not give an honest answer well then perhaps they are not somebody you want to stick with
John W, CISSP, C|EH
MS Information Security and Assurance ITEagleEye.com - Server Administration and Security Yawig.com - Managed VPS and Dedicated Servers with VIP Service