I too have been very happy with LeaseWeb (been with them 11 months).
However, my server just vanished and I emailed support 35 mins ago. Should someone be there now to investigate? It's a Monday night, but New Years Day.
If you don't have a SLA, how long do they normally take to check out problems of this nature? The NOC page says there are no network issues, and rebooting the server (using my APC port) has not helped.
Having the same problem now. It's Saturday evening and my server is down. Email to their support went out 5 hours ago. No response so far.
Otherwise I can't complain. Running my server with them since two years now, without any major problems. You just shouldn't have a problem on weekends.
Their support was great but not so great anymore. I'm glad we use only colocation so we can do our own support. Last month we had a power problem on one of the power feeds and it took them 5 hours to respond during business hours
Heh, If you have a critical business, that I know you do, forgot about them.
We faced an issue with server that has been locked, and we sent them an email yeasterday, - Saturday afternoon - and now it is more than 15 hours that they have not even replied a comment on our issue.
Imagine a server with more than 100 active clients, now is down for more that 15 hours.
Just great , I order a server from them last year in 20 december.
Still they don't activate my server !
I think i will ask my money back !
Please post it If your servers back online and you know the reason why are they offline !