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  1. #1
    Join Date
    Jun 2000
    Posts
    86

    Question Looking for provider with the best customer service

    Greetings All!

    I have about 20 accounts with Your-Site.com.

    I am starting to investigate other providers that offer reseller programs. My primary needs are as follows, in order of importance:

    1) Has a high reputation for quality customer service
    (Your-site.com HAD this until their owner/leader died.)

    2) Has a quality control panel.
    (Your-site only offers an email control panel and they just revised it, but mailing list management has been effectively "down" for almost a month now.)

    3) Unix-based hosting, with Perl, PHP, MySQL and optional) ASP, all usually kept up-to-date.

    4) Offers a reseller's program that enables one to be profitable.
    (Yeah, I reckon I'm putting myself fourth in all of this, with my customers in first, second, and third places!)


    My intent is to buy one site for myself and run it for a "trial period" and see how it goes. And then I intend to migrate sites over after that.

    Any recommendations?

    Thanks!

    -= Dave =-

  2. #2
    Join Date
    Apr 2001
    Location
    Indiana USA
    Posts
    187
    These are not the 'droids we're looking for. Move along.

  3. #3

    Hmm

    I dont think that eservers.biz offers this kind of hosting!

    All i thought they did was servers? I could be wrong!

    Good companies for your needs can be seen everywhere.

    Good Luck

    Kind regards
    www.SURRENDERONLINE.com.au
    Perfect Solutions Every Time! Sydney Based :: Dedicated Servers :: Colocation :: Superior Support::Reseller Solutions

  4. #4
    Join Date
    Nov 2001
    Location
    Mt View
    Posts
    154
    try mchost.com,

    I had a couple of clients that really like their service

  5. #5

    DialUp Host

    Hay,

    Dialuphost dont you guys offer Reseller accounts too?

    Or are you reselling reseller accounts from someone else mentioned?

    Kind regards
    www.SURRENDERONLINE.com.au
    Perfect Solutions Every Time! Sydney Based :: Dedicated Servers :: Colocation :: Superior Support::Reseller Solutions

  6. #6
    Join Date
    Jun 2002
    Location
    Upstate
    Posts
    42
    A lot of folks on here have said good things about support at www.voxtreme.com as well as www.splashhost.com

  7. #7
    Join Date
    Nov 2001
    Location
    Mt View
    Posts
    154
    Well Choppy yes and no. We are currently acquirring a reseller based company and will offer a private label reseller solution, but as of now we only offer reseller packages on wht on a space available basis.

  8. #8

    Hay DialupHost

    Oh i see good on you on the acquisation!

    Good luck,
    www.SURRENDERONLINE.com.au
    Perfect Solutions Every Time! Sydney Based :: Dedicated Servers :: Colocation :: Superior Support::Reseller Solutions

  9. #9
    Join Date
    Feb 2002
    Location
    Australia
    Posts
    24,009

    Re: Looking for provider with the best customer service

    Originally posted by DR4296
    Greetings All!

    I have about 20 accounts with Your-Site.com.

    I am starting to investigate other providers that offer reseller programs. My primary needs are as follows, in order of importance:

    1) Has a high reputation for quality customer service
    (Your-site.com HAD this until their owner/leader died.)

    2) Has a quality control panel.
    (Your-site only offers an email control panel and they just revised it, but mailing list management has been effectively "down" for almost a month now.)

    3) Unix-based hosting, with Perl, PHP, MySQL and optional) ASP, all usually kept up-to-date.

    4) Offers a reseller's program that enables one to be profitable.
    (Yeah, I reckon I'm putting myself fourth in all of this, with my customers in first, second, and third places!)


    My intent is to buy one site for myself and run it for a "trial period" and see how it goes. And then I intend to migrate sites over after that.

    Any recommendations?

    Thanks!

    -= Dave =-
    Check out http://mchost.com - http://splashhost.com - http://voxtreme.com or use the request forum if you like.

  10. #10
    Join Date
    Nov 2001
    Location
    windy city!
    Posts
    87
    http://kualo.com is being mentioned a lot these days customer service is really really fast

  11. #11
    I just signed up with eryxma.com and am very pleased thus far best customer support I've seen in a long time and there is an automated account creation script for plesk

  12. #12
    Join Date
    Jun 2000
    Posts
    86

    Thanks, everybody!!

    Thanks guys!

    I ended up going with Voxtreme!

    And I must say, I have never seen such fast response to support questions.... and on a Saturday too!

    -= Dave =-

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