We have registered some domains through name:warden capture services. This is a web of Kiss Technologies (www.kisstechnologies.co.uk) a resellser of bulkregister (now enom).
We want to tranfer a domain name to our current registrar but they don't unlock it. They give us the AUTH CODE a month ago but don't reply our request anymore. The admin contact is our so we can approve the transfer mail but these people doesn't unlock the domain.
We have paid all their services in prepayment so we don't realy know what is happening.