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Thread: SWSoft

  1. #1
    Join Date
    Oct 2006
    Location
    Salt Lake City, UT
    Posts
    849

    SWSoft

    I have intentions in phase 2 of my business plan to purchase Virtuozzo and HSPComplete. I have had a difficult time contacting and getting my questions answered by SWSoft.

    Is this the type of support I should expect once I purchace the licenses?
    What are your opinions/experiences with SWSoft?
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  2. #2
    Join Date
    Dec 2004
    Location
    somewhere
    Posts
    235
    every time we have contacted them with questions it took days to get mediocore answers to.
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  3. #3
    Join Date
    Jun 2002
    Location
    Waco, TX
    Posts
    5,292
    I would highly recommend that you speak to their sales department, while I can not legally say what type of support we get it is very fast, and for the most part we have been pleased. There are a few things that they do that really annoy me like changing the way virtuozzo works with port redirects with no notice at all, but the support has been pretty reliable.

  4. #4
    Quote Originally Posted by siforek
    I have intentions in phase 2 of my business plan to purchase Virtuozzo and HSPComplete.
    Would anyone know the cost of HSPComplete?
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  5. #5
    Join Date
    Jan 2005
    Location
    UK
    Posts
    72
    I had a quote some time ago for a basic implementation and the quote was for around $5000.

  6. #6
    Join Date
    Mar 2004
    Location
    Singapore
    Posts
    6,984
    For much faster response, go to their partners. I have impeccable services from WebCC one of their partners. Especially good when they are in the same time zone as me.

  7. #7
    Join Date
    Oct 2006
    Posts
    323
    I agree there responses are very poor and support is terrible. They like the big fish, and have no time for the little guy...

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