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12-16-2006, 01:39 PM #1New Member
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- Dec 2006
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- 4
Share your experience with Stargate.com - mine was not good
I've been using Stargate to host my website for three years now (I know, I know, what took me so long to leave!). I didn't have much trouble with down time for my website (it did happen occasionally and sometimes for days at a time).
But email seems to be a technology beyond their comprehension. I had monthly if not weekly trouble with my email. When I asked for support (email only, I defy you to talk to someone at Stargate) I was brushed off with "we're working on it" or "there's no problem on this end". I got different and conflicting answers from different tech. support people.
I can't count the number of times they made changes on their end without notifying me (changing DNS etc). I found out only by contacting tech. support to find out why I was having trouble.
In conclusion, Do not use this company! Run the other way as fast as you can!
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12-16-2006, 03:35 PM #2Everything in life is swelly
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- Feb 2006
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- Swellyville
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(I know, I know, what took me so long to leave!). I didn't have much trouble with down time for my website (it did happen occasionally and sometimes for days at a time)<<< Please see Forum Guidelines for signature setup. >>>
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12-16-2006, 04:33 PM #3New Member
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- Dec 2006
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Your absolutely right HostFrog. Just being lazy.
I'm now contemplating:
Midphase
Host Gator
Clooknet
Lunarpages
The most important thing to me is email reliability. I've got about 400MB of stuff on my site now and don't need much bandwidth. I don't do too much fancy stuff. A few scripts for client log-in and password protection.
Whoever I pick, I have no doubt the experience will be better!
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12-16-2006, 04:42 PM #4Everything in life is swelly
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- Feb 2006
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Whoever you choose, let us know how you like the service and support. HostGator sure has a good rep around these parts
<<< Please see Forum Guidelines for signature setup. >>>
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12-16-2006, 05:08 PM #5Web Hosting Master
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- May 2004
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- 1,667
One of the hosts in your list oversells by huge margins (I am sure you know which one), be careful not to get the same service you had with Stargate. You yourself said you don't need much space and bandwidth, more resources + cheaper bandwidth = less (quality service) for the most part.
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12-16-2006, 06:11 PM #6New Member
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- Dec 2006
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Lev,
Sorry, I don't know which one you are referring to (but I'd like to). I'm a small business owner, I'm not knowledgeable about the web hosting world. I'm relying on sites like this one (which I'm hoping is an independent site) to help me make my decision.
It's too much damn work for me to investigate the hundreds (thousands?) of web hosting services on my own.
Its funny, I have the same challenge in my business (architecture), it's tempting to take on as much work as you can but you eventually get to a point when you can't provide good service to everyone.
Please let me know your thoughts on the companies I listed in private if you would rather not make them publicly.
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12-17-2006, 05:34 PM #7Web Hosting Master
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- Dec 2004
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- Butler,TN
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Hi!
Yup..I'm having difficulties with stargate as well..billing ones. I'll not go further until I've spoke to counsel about this..I was hoping it wouldn't come to this..but it has.
BryonBryon L Harvey
Soil Relocation Engineer
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12-17-2006, 06:02 PM #8Web Hosting Evangelist
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- Nov 2001
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- 489
Originally Posted by bryonhost1
I am curious about you billing issues? Could you elaborate? or send me a PM? I am not aware of anything.
Tom
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12-17-2006, 06:07 PM #9Web Hosting Evangelist
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- Nov 2001
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- 489
Originally Posted by adamjohnson303
-Tom
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12-17-2006, 08:25 PM #10Web Hosting Master
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- May 2004
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Originally Posted by adamjohnson303
LunarPages is also overselling by a substantial amount. They've did not always oversell like this but they do now and if you compare their reviews from now and past, their ratings have decreased (although there are positive reviews even now).
You've said yourself that you do not need much space and bandwidth, so why go with a company that offers the world for a cheap price when you know there has to be some drawback. Go with what you need.
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12-20-2006, 06:00 PM #11New Member
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- Dec 2006
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Originally Posted by Stargate.com
Do a search within this web forum, it should be obvious you've got serious problems at Stargate. If you did a better job taking care of customers while you had them you wouldn't be here trying to perform web host triage.
A couple of the highlights of my experience:
Hello,
Thank you for contacting
Stargates Customer support.
Yes we are aware of the issue and working on it, I have no ETA at this time.
Please let me know if I can be of
futher assistance.
We appreciate your business!
Regards
Bob
Stargate Customer Support
Or this one....
Hello,
Thank you for contacting
Stargates Customer support.
The email server your on is being upgraded to Smartermail, that should help
resolve your issues. I have no ETA but it should be by early next week.
Please let me know if I can be of
futher assistance.
We appreciate your business!
Regards
Bob
Stargate Customer Support
Or this one...
We are working on our networking issues. Please note alot of our services are
back online and we are working on the issues very hard to get your site and
services back online.
How about this one...
There is currently a known issue with the server you are on that we are
currently working to resolve causing messages to take longer than expected to
deliver. This issue is hoped to be resolved over the coming days. Sorry for
the inconvenience and if you have any further questions or concerns, please do
let us know.
Mike
Stargate Tech Support
etc. etc. etc. I looked in my "Stargate" folder (in my yahoo mail, I use yahoo mail to contact tech support since my email is always having problems!) and for a period of 18 months I've got 82 emails to/from Stargate. 82! I don't ever want to have to talk to my web hosting service. I just want it to work!
Best of luck to you Tom, hopefully you can either turn things around there or maybe I'm unique and the rest of your customers are happy and content.
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12-20-2006, 08:32 PM #12Web Hosting Master
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- Jun 2003
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- Nova Scotia, Canada
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- 4,128
Originally Posted by Lev
Simon
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12-21-2006, 12:48 AM #13Web Hosting Evangelist
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- Nov 2001
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Originally Posted by adamjohnson303
I wasn't looking to upset you further or save your account. I was being sincere.
I'm not here to perform "triage", I'm here to be helpful to the entire community. Stargate related or not.
Obviously, I am not happy with any negative comments, but I think you would be hard pressed to find any company, on this board, that has not had a negative comment from time to time.
Best of luck.
-Tom