I know managed dedicated servers. But I did not hear anything about managed reseller hosting before Do you know what are you looking for really? Maybe you must post your message to Managed Hosting category on WHT.
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End user support should be included in any hosting provider that is selling you a reseller account, to a certain extent of course, however all providers should look into the issue, and figure out the problem. For instance, if your end user has issue with their website, your provider should check to see if the issue is server side, if they can't find any issues on the server that would cause your clients issue, then it would be up to you and your client to figure out the real issue, IE website coding issue.
End user support should be included in any hosting provider that is selling you a reseller account
End-user support is only good if you have the staff behind you to actually get it done. I can't see how every provider should offer it, however there are a large number of them trying to thats for sure.
Most of the time resellers will pass technical questions to their provider.
It's better because you know more about your customers.
Agreed. For smaller companies, where every customer counts (moreso than in larger companies ), it is better that you give your customers the support (even if you get answers elsewhere) as a good relationship with your clients is important to stay in business
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