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  1. #1
    Join Date
    Jun 2003
    Location
    UK
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    6,601

    Offering Colocation

    I'm debating about starting to offer co location to customers but trying to get a list of what customers look for in a colo provider. So far I've figured

    Reboot ports
    24x7 Onsite support on some level
    24x7 Phone support

    However do people with colo expect a certain level of support or are they happy with the "pay for everything" type approach that I personally expect

    Thanks.
    Russ Foster - Industry Curmudgeon

  2. #2
    Join Date
    Jan 2005
    Location
    San Francisco/Hot Springs
    Posts
    988
    Quote Originally Posted by a2b2
    However do people with colo expect a certain level of support or are they happy with the "pay for everything" type approach that I personally expect
    The short answer is "It depends".

    It depends on what the customer is looking for. If you offer a low price on the basics, and then charge for everything else - some people love that. Some people want a low price and don't want to pay for anything - they're not great customers to have.
    Some people want to pay a premium and have everything included, those are great customers to have but they have to be realistic in what they're getting.
    Last edited by appliedops; 12-15-2006 at 03:50 PM.
    AppliedOperations - Premium Service
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  3. #3
    Join Date
    Mar 2006
    Location
    Reston, VA
    Posts
    3,132
    depend on the colocation. Depends on if you want to offer PDU's like APC PDUs or kvm/serial access.

    Found kvm-over-ip on emergencies to 1u colo customers has been an valuable feature little expensive to setup but worth the headaches and or time of sending a tech out to bring up console on a machine.

  4. #4
    Join Date
    Jun 2003
    Location
    UK
    Posts
    6,601
    Quote Originally Posted by Spudstr
    depend on the colocation. Depends on if you want to offer PDU's like APC PDUs or kvm/serial access.

    Found kvm-over-ip on emergencies to 1u colo customers has been an valuable feature little expensive to setup but worth the headaches and or time of sending a tech out to bring up console on a machine.
    OK definitly handy so would you think a KVM port per machine or just put it on as needed and rent out for $x per hour?
    Russ Foster - Industry Curmudgeon

  5. #5
    Join Date
    Jun 2003
    Location
    UK
    Posts
    6,601
    Quote Originally Posted by appliedops
    The short answer is "It depends".

    It depends on what the customer is looking for. If you offer a low price on the basics, and then charge for everything else - some people love that. Some people want a low price and don't want to pay for anything - they're not great customers to have.
    Some people want to pay a premium and have everything included, those are great customers to have but they have to be realistic in what they're getting.
    I was thinking probably of a more as a low basic then pay for everything due to what the company can support but like all things there are people who want the world for nothing.
    Russ Foster - Industry Curmudgeon

  6. #6
    Join Date
    Mar 2006
    Location
    Reston, VA
    Posts
    3,132
    Quote Originally Posted by a2b2
    OK definitly handy so would you think a KVM port per machine or just put it on as needed and rent out for $x per hour?
    we attach them to all 1u customers and dedicateds/shared machines. costs 70/per machine and 3k for the initial hardware. It saves trips to the datacenter if they need console typing we bill for the remote hands/console time. Some customers would schedule a hey we need access and we'll give it to them we wont give someone full access all month because our system only allows 2 users at once.

    You can rent it per hour or if you get a 4 user system lease it unlimited for xx dollars a month.

    9 times out of 10 power cycle + kvm over ip will solve everything but hardware failure and at that point as a colo provider its not your hardware soyou probably don't have spares for their machine.

    No more loud datacenters with phones, much easier to talk to customers this way

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