I am a very unsatisfied customer of ServerPronto. I have just given them their 30 days notice as required, but am currently refusing to send any identification to them.
They have requested me to send them a photocopy of the front and rear of my credit card, and send them a copy of my passport or drivers licence (photo government issued id). I told them to stick that idea up their arse.
The reason why I cancelled my account with Server Pronto, besides the fact that they can't hold a stable connection to my part of the world, is due to their total lack of customer service. I spent hours the other day after I paid them $10 US per IP, to have rDNS enabled on the ones I purchased. I spent about 6 hours arguing with some body that couldn't speak or understand english to save their life, but insisted that it was not possible to send authority for rdns to my nameserver. They failed to comprehend that I have rDNS access to the rest of my ips on my nameserver, yet the argument continued.
When I requested the new IP's, and they were setup, I asked for rDNS, and they demanded that I opened a new ticket to get help for rDNS. I have read in places that we get two tickets per month before we get billed for additional tickets.
I would strongly suggest that anybody looking for a dedicated server, not to go with this company.
I have found a much better company to give my money to. Besides the fact that to do an OS reinstall, Server Pronto requests nearly $60 for it I think, and $75 per half hour to do any work on any server, the company I'm going with next allows users to install their own OS via IPKVM, without charge. My friend has a server with them, and so far from what we've seen, they aren't half bad. IP's are cheaper than Serverpronto also.
www [dot] corenetworks [dot] net
If anyone has any feedback on corenetworks, or feels like ranting and raving about the lack of intelligence and support at serverpronto, feel free to reply to this post.
They have direct peering with ATT and MCI and peering to Savvis & Level(3) via 123.net*. (see below on that)
Originally Posted by ewhost
their other boxes aren't really worth it for a no-name provider (the cost increases are disporportional)... but their $25/month box looks very appealing
Keep in mind the $24.95 box has a $69 setup fee, which can be a bit of a risk for a provider that's only been in business for a few weeks. I picked up their low end box to use as a Nagios probe / DNS Slave / backup MX server. Overall, the box is significantly better than I expected; I was shopping for another VPS to fit the bill for my requirements and picking up a nicely spec'd Celeron for VPS pricing was definitely a bonus. I do have a few concerns about their configuration, namely they have their address space laid out as a flat /20. They say they are doing broadcast filtering and employing other techniques to make that work, but I have visions of HiVelocity where my server saw 12GB in just ARP requests every month. Their peering to Savvis and Level(3) via 123.net is also a bit unstable; my Nagios probe at CoreNetworks sees brief outages that my other probes at iWeb and at home don't see, with all of the hits being on servers reachable via the 123.net peering. I mentioned this a few weeks ago to them and they said they were going to be replacing some routing hardware, but it's been a few weeks now and the issue is still occurring. It's not the end of the world, but it would be nice to not have a Nagios log full of brief outages every day.
Enterprise Network Engineer :: Hosting Hobbyist :: Master of Procrastination
"The really cool thing about facts is they remain true regardless of who states them."