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  1. #1
    Join Date
    Oct 2005
    Location
    Internet
    Posts
    1,134

    Unhappy HiVelocity down!

    hivelocity.net is down!! Anyone know why?

  2. #2
    I don't know why either, but this is the 2nd big outage I have had in 2 months. I am beginning to think I made a mistake moving a server to them.

  3. #3
    Join Date
    Oct 2005
    Location
    Internet
    Posts
    1,134
    Quote Originally Posted by Darph Bobo
    I don't know why either, but this is the 2nd big outage I have had in 2 months. I am beginning to think I made a mistake moving a server to them.
    Yeah.. if you decide to move, go with SoftLayer, they have BETTER plans MORE bandwidth and alot better reviews then HiVelocity, not to mention the speeds are faster, and sometimes double the speed of HV!

  4. #4
    Join Date
    Sep 2004
    Location
    South Africa
    Posts
    55
    Yep .. definately down .. can't access it and my monitoring is also showing it as down.

  5. #5
    Join Date
    Jun 2004
    Location
    Bay Area -USA
    Posts
    1,738
    Anyone have their phone number? I tried googling for it, but couldnt find it.

    I need this server up.

  6. #6
    Join Date
    Sep 2004
    Location
    South Africa
    Posts
    55
    try 888-869-4678 .. not sure which ext is support

    Quote Originally Posted by VolkNet
    Anyone have their phone number? I tried googling for it, but couldnt find it.

    I need this server up.

  7. #7
    I am on hold with them now.

  8. #8
    Join Date
    Oct 2005
    Location
    Internet
    Posts
    1,134
    Quote Originally Posted by Darph Bobo
    I am on hold with them now.
    Great, tell us how it goes. I'm sure many others have called..

  9. #9
    No one is answering the phone. You have to leave a message.

    Unbelievable.

  10. #10
    Join Date
    Jul 2001
    Posts
    98
    Their Live Chat was working...they said the network is reloading will be a few mins.

  11. #11
    Any update?

  12. #12
    Join Date
    Sep 2004
    Location
    South Africa
    Posts
    55
    dodging phon calls

  13. #13
    Join Date
    Jul 2001
    Posts
    98
    Live Chat is down now too......no my mistake its still up.
    Last edited by ALS; 12-14-2006 at 06:36 PM.

  14. #14
    Well, it has been for 30 minutes now. Isn't this just peachy.....

  15. #15
    Join Date
    Oct 2005
    Location
    Internet
    Posts
    1,134
    How did you get to live chat??

  16. #16
    Join Date
    Jul 2001
    Posts
    98
    Go to this WHT forums page.....its at the end of the sales posting:

    http://www.webhostingtalk.com/showthread.php?t=562632

  17. #17
    Has anyone heard what the problem is? My server's still down. I'm really getting pissed off, I'm probably going to end up moving next month. These network outages just keep happening.

  18. #18
    Just now, on the live chat with them.


    Vick R.: we have reloaded the network
    Vick R.: it will be fine shortly
    gserafini: ok
    gserafini: what does reloaded the network mean?
    Vick R.: rebooted all the network

    And just now seems like we've got restored connectivity.

  19. #19
    Join Date
    Jul 2001
    Posts
    98
    Back up......

  20. #20

    come on hivelocity, whats goin on

    come on now! we need this server up, businesses ride on the performance of this server and downtown on this server is downtime on business

  21. #21

    *

    Good luck with the Live Chat; here is my experience from a few minutes ago:

    Please wait for a site operator to respond.
    You are now chatting with 'Vick R.'
    Vick R.: Support Desk, How can I help you?

    FocusApps: Hi Vick, I have a colo machine at Hivelocity that's been down for a while. Can you give me an ETA on when it'll be back up?
    Chat session has ended.


  22. #22
    Our colo machine is back up; total outage of about 30 minutes.

  23. #23
    We had a maintenance window last night where we performed a software upgrade on our core router. Throughout this morning and afternoon we had customers complaining of sporatic issues. We decided to go back to the old software image on the core router. Unfortunately, we ran into some problems during the re-imaging process. Everything is back up now and should be back to normal. We apologize for the inconvenience. Obviously downtime is something none of us want, especially around this time of the year. If you are still with any issue please contact our support department immediately.

  24. #24
    Join Date
    Nov 2005
    Posts
    46
    Yea, not only that but they have been having 1-2 second outages across the network all day long. Before this last outage they were occuring every 7-10 minutes.

    If your hosting a website you won't notice this maybe, but we stream radio so it is VERY noticable :-/

    Mind you, the 1-2 second outages could be as a result of a malfunctioning router on their end and this "reboot" could be a fix for it.

  25. #25
    Quote Originally Posted by FocusApps
    Good luck with the Live Chat; here is my experience from a few minutes ago:

    Please wait for a site operator to respond.
    You are now chatting with 'Vick R.'
    Vick R.: Support Desk, How can I help you?

    FocusApps: Hi Vick, I have a colo machine at Hivelocity that's been down for a while. Can you give me an ETA on when it'll be back up?
    Chat session has ended.

    The reason for your chat getting disconnected is due to the network issues we were having. Our tech Vick did not intentionally disconnect with you. Sorry again for the problems.

  26. #26
    Join Date
    Jul 2005
    Location
    Europe
    Posts
    95
    Quote Originally Posted by HivelocityGM
    The reason for your chat getting disconnected is due to the network issues we were having. Our tech Vick did not intentionally disconnect with you. Sorry again for the problems.
    Isn't the chat hosted by liveperson.net?

  27. #27
    Quote Originally Posted by Abobo
    Has anyone heard what the problem is? My server's still down. I'm really getting pissed off, I'm probably going to end up moving next month. These network outages just keep happening.
    Other than the maintenance windows where our network might run slow or go down for only a minute or two while we reboot a router or switch, we have had no recent downtime. If you have been with issue recently please PM your server information so I can have a tech look into it.

  28. #28
    Quote Originally Posted by xcpd
    Isn't the chat hosted by liveperson.net?
    Yes, but if you have no connectivity in your office the chats will disconnect.

  29. #29
    Quote Originally Posted by HivelocityGM
    Other than the maintenance windows where our network might run slow or go down for only a minute or two while we reboot a router or switch, we have had no recent downtime. If you have been with issue recently please PM your server information so I can have a tech look into it.

    I have only been with you for 2 months, and have already seen 2 outages like this. Ans - as someone up in the thread said - I get a dozen or more 'mini' outages every day. I put in a ticket where he changed my switch port from full to half duplex, but it is still happening.

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