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01-14-2007, 07:13 AM #26Web Hosting Master
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Just a little update on SoftLayer, I am very impressed with their abuse department very impressed.
Yesterday there were a few complaints about spam on one of my clients major servers, they posted it gave evidence etc. I replied quickly and they replied back quickly. I think that is a first for an abuse department. The abuse department at LT took 2-3 hours whenever I had to contact them, wheras SL were within 30 mins.
I also had the client explain to them that it was an opt-in program and hence not spam and he showed proof and SL said yes thats fine we will keep an eye out on it and if it happens again notify you.
I was very impressed with out it all worked out. Having worked with LT, Burst, DN abuse departments I can say that I have come off feeling much happier about SL.
Not to mention they gave me pretty much a free upgrade worth $100 (From operton 800 to operton 8112 series). Anyone like BankRobber above however thinking that they can save a buck or two on the cheap servers dont both trying as they simply wont do it.Seeksadmin.com Owner: Providing Security, Administration and Optimization since 2001
Now Offering Windows Serivces.
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01-14-2007, 08:08 AM #27Web Hosting Master
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We have like 50 or so servers with dedicatednow. They seem to do well for us. I like the personal attention. I usually avoid huge companies because they tend to neglect clients and I am comfortable with the ones where I can chat directly with the owners incase something goes bad or I need a new better deal.
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01-14-2007, 08:43 AM #28Web Hosting Master
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Originally Posted by ForumsAddictSeeksadmin.com Owner: Providing Security, Administration and Optimization since 2001
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01-14-2007, 05:54 PM #29Doh!!
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Originally Posted by TR SeeksJay
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01-14-2007, 06:21 PM #30Web Hosting Master
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I did it via the client system. Has it changed recently?
Seeksadmin.com Owner: Providing Security, Administration and Optimization since 2001
Now Offering Windows Serivces.
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01-14-2007, 06:23 PM #31Doh!!
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Yes, very much.
Jay
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01-14-2007, 06:35 PM #32Web Hosting Master
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ahhh that could be the reason. I knew you were moving servers around but didnt know that was changing. Maybe you should change the support desk in the DMS to make sure you can get support :-P
Seeksadmin.com Owner: Providing Security, Administration and Optimization since 2001
Now Offering Windows Serivces.