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12-11-2006, 08:56 PM #1Junior Guru Wannabe
- Join Date
- Nov 2006
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- Egypt
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- 84
NameSecure.com What is Your Problem !!!!?
hello
My problems, in a nutshell,... that in the Account at , namesecure.com more than Account I bought a large number of DOMAINS during the past five months last note : suddenly stopped all DOMIANS within two days, I do not know why thier support not repeying my Emails yet about 7 emails within 7 days email evry day and no one care about my problem there is no replies .
iam aknown hosting company and the error because of them givein me a lot of troubles with my customers
donot know what can i do ??
donot even know why they closed my accounts ?
they havent emailed me b4 they take this action , so are they aple to close it when they are need ??
they think iam paying this money from free pokets money ?
or they just jokin with them clients or what ... reallly donot know what happend with them yet...
hope i get this problem fixed here
thanks
==================================
Hosny M.
support@sawa4.com
Fax : 0020502357458
Cell Phone : 0020107755514
Sawa4 Company
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12-11-2006, 09:20 PM #2New Member
- Join Date
- Nov 2005
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- 0
Im one 4 Mr. Hosny customers and my domain lost
im Shocked to see name secure do that
its abig company and we are wait for thim to resolve this big propleme
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12-11-2006, 09:28 PM #3WHT Addict
- Join Date
- Aug 2005
- Location
- Egypt
- Posts
- 111
me to iam one of Hosny customers and my domain lost
this is the appear in who is
REDEMPTIONPERIOD: The registry sets this status when a registrar requests that the domain name be deleted from the registry and the domain has been registered for more than 5 calendar days (if the delete request is received within 5 days of initial domain registration it will instead be deleted immediately). The domain will not be included in the zone. The domain can not be modified or purged; it can only be restored. Any other registrar requests to modify or otherwise update the domain will be rejected. The domain will be held in this status for a maximum of 30 calendar days.
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12-11-2006, 10:13 PM #4Hey, whats your uptime ?
- Join Date
- Mar 2004
- Location
- Tokyo / Japan
- Posts
- 492
Sawa4 I can imagine that you are upset. I wouldnt like that eihter if my domains where just "stopped".
Which domains are we actually talking about ?
Did you try to call Namesecure.com and what did their sales contact have to say ?
PS: You may want to reduce the letter size a bit, people reading WHT are often sensible when people shout - meaning using those big letters.
Best regards
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12-11-2006, 10:28 PM #5Junior Guru Wannabe
- Join Date
- Nov 2006
- Location
- Egypt
- Posts
- 84
they donot repley my emails
4 times i call them then they put me onhold for 12 mins , 14 mins
then they close the line ...
domans :
4jnat.com
4jnat.net
jannatlovers.com
jannatlovers.com
arb-hosting.com
linkdes.com
r7alchat.net
mozawlat.com
elissalovers.com
l7n4u.com
elamal4host.com
jannatfans.com
jannatfans.net
more more more more and more cn't remember all at the time
thanks
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12-11-2006, 10:35 PM #6WHT Addict
- Join Date
- Aug 2005
- Location
- Egypt
- Posts
- 111
and now why this company dont replay messages we have work we want our domains back we wait the owner of this company
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12-11-2006, 10:44 PM #7Hey, whats your uptime ?
- Join Date
- Mar 2004
- Location
- Tokyo / Japan
- Posts
- 492
On most domain from above this is what I get when I visit www.dnsreport.com
"ERROR: The parent servers say that the domain arb-hosting.com does not exist. Note that the DNS Report only works on domains, not hostnames.]"
Note that "elamal4host.com" was not registered yet.
Did you mind the time difference between Egypt and the US when trying to call their support ?
(after all they might not provide 24/7 support)
I hope you didnt get the hosting package from them too ??
Can you access your homepages directly by IP ?Last edited by valentin_nils; 12-11-2006 at 10:53 PM.
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12-11-2006, 10:47 PM #8WHT Addict
- Join Date
- Aug 2005
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- Egypt
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- 111
log in to whois service man
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12-11-2006, 10:57 PM #9Hey, whats your uptime ?
- Join Date
- Mar 2004
- Location
- Tokyo / Japan
- Posts
- 492
Karem,
I dont understand the last post from you.
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12-11-2006, 11:44 PM #10Hey, whats your uptime ?
- Join Date
- Mar 2004
- Location
- Tokyo / Japan
- Posts
- 492
If you go f.e to www.eurodns.com than you can still see some of your DNS data (obviously cached)
1)
The Nameservers for arb-hosting.com were at NS1.SAWA4.COM (72.36.207.34) and NS2.SAWA4.COM 72.36.207.35
Both IPS seem not online right now.
2) The Nameservers f.e for Mozawlat.com show up as
NS1.ALCOMPUTERGY.COM 72.36.139.91
NS2.ALCOMPUTERGY.COM 72.36.139.90
but when you enquiry them directly they both point to ns1.alcomputergy.com
3) When enquiring about nameservers from jannatfans.net
it gives me only NS1.SAWA4.COM (72.36.207.34) - only 1 nameserver ?
4) When enquiring about jannatfans.com
I get
Tech Name............ Office Live Microsoft
Tech Address......... One Microsoft Way
Tech Address.........
Tech Address......... Redmond
Tech Address......... 98052
Tech Address......... WA
Tech Address......... UNITED STATES
Tech Email........... support(at)officelive.com
Tech Phone........... 1.4258828080
Tech Fax.............
Name Server.......... ns1.officelive.com
Name Server.......... ns2.officelive.com
Is that really the correct tech contact ?
Leaving 4) aside I would say you have some DNS misconfigurations mixed some nameservers which are not online ;-).
Not a very good situation to be in.
If I were you, I would double check whoever did your DNS configuration.
You may still contact Namesecure you help with the issues.
Post again if you need any further help but seems like you have a lot of homework left.
Good luck with this endeavour !!
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12-11-2006, 11:53 PM #11Junior Guru Wannabe
- Join Date
- Nov 2006
- Location
- Egypt
- Posts
- 84
i donot use host there
i have my own servers , and many serves not only one ..
also
they repley my calls , then thye says pls hold on we are transfering your calls to another support leavel .. then closeing the line ...
what ever if the time , or the emails , not asupports,
what about the faxs ??
they have not got any fax from me ?? 4 faxs and no one repley me 3 ways for supprt no one care from NAMESECURE
THANKS
Originally Posted by valentin_nils
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12-12-2006, 12:01 AM #12WHT Addict
- Join Date
- Aug 2005
- Location
- Egypt
- Posts
- 111
Originally Posted by valentin_nils
if u want me learn u how to mange ur server and how to configure ur dns just ask
i work in this things from along time man and i know what i do i dont have only 1 server lol if u want manged server so call me lol again u talk about dns this dns to another one just have domain in another server
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12-12-2006, 12:04 AM #13Junior Guru Wannabe
- Join Date
- Nov 2006
- Location
- Egypt
- Posts
- 84
Dear karem ,
patience and calm to see a solution to the problem .
=======================================
dear Valentin
pls chk evry thing good then back to us and try to find us
why we can't login into our NAMESECURE account
thanks
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12-12-2006, 12:06 AM #14WHT Addict
- Join Date
- Aug 2005
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- Egypt
- Posts
- 111
i think this guy is another name of this company lol
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12-12-2006, 12:10 AM #15Junior Guru Wannabe
- Join Date
- Nov 2006
- Location
- Egypt
- Posts
- 84
dear karem
pls be patience and calm to see a solution to the problem .
he will support us now donot worry i know his cool , and good ... he like to help not more
just w8 and we will find evry thing good
Originally Posted by karem
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12-12-2006, 12:20 AM #16Hey, whats your uptime ?
- Join Date
- Mar 2004
- Location
- Tokyo / Japan
- Posts
- 492
karem (and Sawa4),
I am not related to namesecure, neither did I use them myself, so I cant comment if they are good or not.
I just posted above some points which made not sense for me.
f.e whoever is maintaining the servers at NS1.SAWA4.COM (72.36.207.34) and NS2.SAWA4.COM 72.36.207.35 better brings them back online, especially if you set them as your nameservers.
Thats nothing to do with namesecure.com - unless its their server of course.
Sawa4 please get used to post in normal font sizes and not those big letters otherwise
you may find that other people on WHT might not even reply to your post.
Best regards
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12-12-2006, 12:29 AM #17Junior Guru Wannabe
- Join Date
- Nov 2006
- Location
- Egypt
- Posts
- 84
dear sir
the server is down for a chassis swap ..
also it only mins
....
if can think alilbet again u will find some thing small pls TC
i can't login my account at namesecure.com , why ?
not only one account but more than 4 or 5 accounts all has been closed
when ever iam gonna login i see only one thing ... thats it
There is a problem with your login or your account. Please contact customer support
when ever i call , they calos the line whith out they are fixing or telling what is the resone ...
when ever i sen fax , i donot get arepley ..
contact customer support by emails , no one care like its iam not talking ti them
domans have my ns and info , so why it down 7 days till now ???
just think and repley b4 you think your self ...
Smarter people
Best regards
Originally Posted by valentin_nils
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12-12-2006, 12:48 AM #18Hey, whats your uptime ?
- Join Date
- Mar 2004
- Location
- Tokyo / Japan
- Posts
- 492
Can you post when the servers at 72.36.207.34 and 72.36.207.35 are up again ?
(otherwise nobody can help you troubleshooting the issues you have)
I dont know about your account issue with namesecure, I am not with them.
Can you see in the righter upper corner (Location:Tokyo / Japan) where I am right now ?
I am way off from most WHT members (including Namesecure).
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12-12-2006, 12:53 AM #19Junior Guru Wannabe
- Join Date
- Nov 2006
- Location
- Egypt
- Posts
- 84
hubby
server is back online and u can chk it now and back to us again
we are w8ting for your smart responds
what ever if ur with namesecure or not ... i donot care what is namesecure
i have 43 server
5677 domain name i donot think name secure it self has this number of domans
iam w8ting your updateing here
regards
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12-13-2006, 01:24 AM #20New Member
- Join Date
- Dec 2006
- Posts
- 0
Hello all,
Im scanna Ive been with sawa for for over a year now ,I must say they are the most reliable and stable host's I've yet to use on the net ,I host more than 5 sites with them I myself didn't use name secure I purchased my domains elsewhere .I haven't had any down time except the chassis swap and since Mr. Honsney was able to contact me forewarned me. ,I have to admit this host is one of the finest and he needs no help running them ! What he does need help with is namesecure . Mr.hosney had his credit card account defiled and has asked namesecure in wich he has purchased countless domain to cancel a few "chargeback" instead of helping Mr.hosney a excellent client namesecure has halted his account period and all domains he cannot login or transfer or anything he has paid hundreds to do and is being ignored completely by namesecure. In the meantime he and his client's bussiness are suffering major loss .
So what he is asking is how can he go about getting all his domains back ?
SCANNA
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12-13-2006, 01:41 AM #21Hey, whats your uptime ?
- Join Date
- Mar 2004
- Location
- Tokyo / Japan
- Posts
- 492
Mr. Honsney,
thanks for the IM chat. Its good to see that at least little progress is made and some server issues could be solved.
As for the issues with namesecure I have no words what to say right now. I am wondering if they evt. misunderstood when your credit card account was defiled.
The fact that they dont reply to any e-mail or phone makes it so much harder.
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03-08-2007, 01:01 PM #22Junior Guru Wannabe
- Join Date
- Nov 2006
- Location
- Egypt
- Posts
- 84
hello
NAMESECURE closed my account with over 90 + domains , and they are reselling them again now ... they need to sell it for 199$ for evry
Domain name . .. lol .
is that how Us Companies Works .??!!!!
Very good
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04-09-2008, 07:35 PM #23Junior Guru Wannabe
- Join Date
- Aug 2005
- Location
- Milan Italy
- Posts
- 46
Beware NameSecure acting ILLEGALLY agains our CHARITY organization domain!
Beware NameSecure acting ILLEGALLY agains our CHARITY organization domain!
CAUTION!
Beware Namesecure is acting illegally against our child charity organization domain personecomenoi.org to not make us transfer the domain from them. It gives wrong transfer codes and after two attempts blocks any further attempt and put the domain has expiring eve n if it is not. Cannot obtain any answer from support, impossible to contact them! BEWARE! :|
If anyone can help us against this ghost company please write to omauro <at> gmail . com
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04-09-2008, 08:34 PM #24SEO Extraordinaire
- Join Date
- Jan 2007
- Location
- Miami Beach, FL, USA
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- 765
This has to be the hardest thread to understand since I have been at WHT.
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04-10-2008, 05:38 AM #25Junior Guru Wannabe
- Join Date
- Aug 2005
- Location
- Milan Italy
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- 46
Ok I open a new one about this.
Basically Namesecure registrar is acting illegally against its customers