Atjeu Hosting ( is a mature and growing web hosting company with our own data center in the north Phoenix Area. We have been in this business since the mid 90's and we have a very solid growth trend. We are looking for a few solid technicians who are looking to grow with a small company as it gets bigger with an opportunity to gain valuable experience troubleshooting Linux and Windows servers.

Level 2 Technical Support Job Description

Technical support representative monitoring our help desk and helping clients with troubleshooting problems that they may be having on their servers.

The successful candidates should be proficient in one or more of the following areas:
* Independent thinker with solid problem solving skills
* Good computer skills (typing, data entry)
* Professional communication skills
* Ability to be a team player with a positive attitude
* Excellent customer service skills

Desired Skills:

Linux experience (2+ years preferred), Windows 2003 Server, Web Hosting Control Panels (cPanel, Plesk), Apache, MySQL, Bind, Sendmail, Qmail, shell scripting, php

Position Requirements:

* Excellent problem solving skills and knowledge of PC hardware troubleshooting issues
* Ability to configure and troubleshoot apache, sendmail, qmail and MySQL
* Previous experience with some or all of these control panels, cPanel, and Plesk is a plus but not a requirement
* Working knowledge of the Linux command line
* Customer focused attitude with some previous customer service experience
* Ability to effectively present information and respond to questions
* Thoroughly describe and document work using trouble ticketing system
* Handle escalations of unhappy or irate customers; escalate issues to management when necessary Manager
* Good network knowledge with an excellent understanding of the Windows Server environment including IIS
* Understanding of DNS
* Software installation experience
* Thorough knowledge of the processes and procedures used for all aspects of the supporting role


* Vacation after 1 year
* Direct Deposit
* Medical Benefits after 3 months
* 401K after 1 year

Overnight- 6pm to 6am on a rotating 3 day/4 day week. One week of Fri, Sat, Sun, Mon and the next week of Sat, Sun, Mon only.

Send resume to [email protected] or call 623-340-9042

Location: Phoenix
Salary/Wage: $30k - 45k depending on Experience
Status: Full-time
Shift: Nights and Weekends