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  1. #1
    Join Date
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    Layered Technologies Question

    I was thinking of buying a dedicated server with the following specs for $70 a month at Layered Technologies:
    • AMD 64 Athlon 3200+
    • 80GB Hard Drive
    • 1024MB RAM
    • Bandwidth: 1500GB
    • IP Addresses: 8 (5 usable)
    • Private VLAN
    • Basic Resource Monitoring
    • Linux
    • 100% Self Managed and Dedicated
    Is this a good deal or is their a better one anywhere else? Also, does Layered Tech have a money back guarentee incase I am not satisfied?

  2. #2
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    It's $90/mo, not $70. I don't believe there's a money back guarantee, I'd read their AUP/TOS for all the details.

  3. #3
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    I don't think you'll find many server providers offer a money back guarantee.
    SERVSTRA | THE HIGH BANDWIDTH SERVER SPECIALISTS
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  4. #4
    You might want to wait for the LT 12 days of Christmas sale on the 11th
    "So what? It's a first offense! Talk about Draconian."
    "I can't. I don't know what it means."

  5. #5
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    Quote Originally Posted by wacky_lokpo
    You might want to wait for the LT 12 days of Christmas sale on the 11th
    12 days of christmas sale? hmm..sounds interesting. What kind of deals do they have... like what do the offer and for how much. Bandwidth and reliability for a good price is most important to me.

    Quote Originally Posted by GregM
    I don't think you'll find many server providers offer a money back guarantee.
    why is that? are they not confident in their products or what? Also, is Layered Tech a reliable provider or not?
    Last edited by WebDivx; 12-07-2006 at 10:54 PM.

  6. #6
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    12 days of christmas sale? hmm..sounds interesting. What kind of deals do they have... like what do the offer and for how much. Bandwidth and reliability for a good price is most important to me.
    You'll have to wait and see They run this series of specials every year.

  7. #7
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    is Layered Tech reliable? I was wondering why they and other server providers don't offer money back guarantees?

  8. #8
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    Quote Originally Posted by WebDivx
    is Layered Tech reliable? I was wondering why they and other server providers don't offer money back guarantees?
    Because some unscrupulous people will abuse it!

    Definition (dictionary.com)
    un·scru·pu·lous [uhn-skroo-pyuh-luhs]

    "Unscrupulous, unprincipled refer to lack of moral standards or conscience to guide one's conduct. The unscrupulous person is without scruples of conscience, and disregards, or has contempt for, laws of right or justice with which he or she is perfectly well acquainted, and which should restrain his or her actions: unscrupulous in methods of making money, in taking advantage of the unfortunate. The unprincipled person is without moral principles or ethical standards in his or her conduct or actions: an unprincipled rogue; unprincipled conduct."

    A dedicated server provider can lose a lot of money in a very short time through bandwidth and illegal practices.

    I hope that helps.
    Host, YES!
    Reselling? Partner for profit instead!

  9. #9
    Wait 'till Christmas sales.

  10. #10
    Layered tech is good if you know how to manage your server

  11. #11
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    Quote Originally Posted by sysadmin001
    Layered tech is good if you know how to manage your server
    ahh.. i dont know how to "manage a server". i can manage a site though, i just want to have a reliable mysql/php based server that works all the time. i dont plan to install anything other than php programs like wordpress.

    would Layered Tech still be good for me?

  12. #12
    Quote Originally Posted by WebDivx
    ahh.. i dont know how to "manage a server". i can manage a site though, i just want to have a reliable mysql/php based server that works all the time. i dont plan to install anything other than php programs like wordpress.

    would Layered Tech still be good for me?
    You may want managed service if you don't have any experience with managed a server. or you can go with LT then look for management somewhere else.

  13. #13
    Quote Originally Posted by WebDivx
    ahh.. i dont know how to "manage a server". i can manage a site though, i just want to have a reliable mysql/php based server that works all the time. i dont plan to install anything other than php programs like wordpress.

    would Layered Tech still be good for me?
    Well when I use to work for some "un-named" company we got alot of business from people that had servers at Layered Tech because at that time they only offered unmanaged (meaning they only setup the server and you have to do everything else on your own).

    I just visited there site and it still looks like that but I can be wrong about that.

    As the post above says you can hire a management company or go with a provider that offers management. The only ones I can think of is rackspace and liquidweb that offers what they call full management or full support. I think TP offers some sort of management also but I never needed it so I'm not sure.

  14. #14
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    Layeredtech + PSM should be your choice for first few months,i have used Layeredtech server about 5 months and have no complaint
    VN-SG Hosting | Shared Hosting | Reseller at very affordable price |
    http://vn-sg.com

  15. #15
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    Hey, I digged the old email from LT 10 months ago.

    Self-Managed server support is limited to: Reboots, Billing & Licensing Inquiries, Network Problems and Hardware Failure. We will replace any faulty hardware 100% at no extra cost to you in 24 hours or less. Majority of the time we have replacement hardware in stock and ready to go allowing for minimal downtime during hardware failures. All Layered Technologies clients are responsible for maintaining current backups to guard against loss of data. We provide no guarantees for your data integrity at any time and we also provide no guarantee that you will be able to restore data after an operating system reload has been completed. ALWAYS KEEP CURRENT OFFSITE BACKUPS of all your personal, private and client data.

    Hardware and network connectivity-specific maintenance and support are included in the product offering. Varying levels of technical support beyond hardware and network connectivity are available as a fee-based service.
    And they said something if you do not know how to manage your server to secure or update patch. You need to hire the server management, $15-$35/mo. You also need offsite backup to keep the data incase your server crashes, hack or recovery files. Your total will be like $100-$150/mo

    My servers are hosted LT but thru reseller.

    Jen

  16. #16
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    Quote Originally Posted by WebDivx
    I was thinking of buying a dedicated server with the following specs for $70 a month at Layered Technologies:
    • AMD 64 Athlon 3200+
    • 80GB Hard Drive
    • 1024MB RAM
    • Bandwidth: 1500GB
    • IP Addresses: 8 (5 usable)
    • Private VLAN
    • Basic Resource Monitoring
    • Linux
    • 100% Self Managed and Dedicated
    Is this a good deal or is their a better one anywhere else? Also, does Layered Tech have a money back guarentee incase I am not satisfied?
    I was at LT for years and recently pulled every last box I had out of the place while I still had a few clients left.

    I experienced :

    * Extremely slow responses to support issues and reboots

    * NOC staff that never understood what I wanted or needed, never tested their solutions prior to telling me it was fixed. I often needed 20+ replies on the same ticket just to get a KVM working, even after asking them repeatedly to make sure it was fixed before closing the ticket.

    * Almost nothing was setup right the first time. Order SATA and get IDE. Order a 3.4 HT and get a 2.8. Was pot luck.

    * Abuse dept disconnecting the wrong server (they pulled the wrong plug), my box got disconnected for something coming from another server entirely.

    * Cancellations are hit or miss, twice they disconnected the wrong box for me. One time I was in SSH and watched as they did it and never bothered to tell me about the mistake. I guess they figured I wouldn't see the uptime counter re-set. Then I watched as they put it back on and disconnected the right one.

    I was a loyal customer who promoted them as much as I could. They just lost their focus. From the outside in, it looks to me like they're falling apart.

    Then they began competing directly with the re-sellers who built that place for them when they launched the grid layer.

    If you just want one box and don't often need support they may be ok. The network is pretty solid, there's no disputing that.

    Anything serious, I recommend http://www.thenynoc.com who may be a few dollars more, but you get what you pay for.

    Hope this helps.

    -Tim

  17. #17
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    Quote Originally Posted by tinkertim
    I was at LT for years and recently pulled every last box I had out of the place while I still had a few clients left.

    I experienced :

    * Extremely slow responses to support issues and reboots

    * NOC staff that never understood what I wanted or needed, never tested their solutions prior to telling me it was fixed. I often needed 20+ replies on the same ticket just to get a KVM working, even after asking them repeatedly to make sure it was fixed before closing the ticket.

    * Almost nothing was setup right the first time. Order SATA and get IDE. Order a 3.4 HT and get a 2.8. Was pot luck.

    * Abuse dept disconnecting the wrong server (they pulled the wrong plug), my box got disconnected for something coming from another server entirely.

    * Cancellations are hit or miss, twice they disconnected the wrong box for me. One time I was in SSH and watched as they did it and never bothered to tell me about the mistake. I guess they figured I wouldn't see the uptime counter re-set. Then I watched as they put it back on and disconnected the right one.

    I was a loyal customer who promoted them as much as I could. They just lost their focus. From the outside in, it looks to me like they're falling apart.

    Then they began competing directly with the re-sellers who built that place for them when they launched the grid layer.

    If you just want one box and don't often need support they may be ok. The network is pretty solid, there's no disputing that.

    Anything serious, I recommend http://www.thenynoc.com who may be a few dollars more, but you get what you pay for.

    Hope this helps.

    -Tim

    eeeek... so LT is not good? i actually just wanted to host one site, which is based on a MySQL database.

  18. #18
    Wait LT for discount prices
    Hans Comequick
    http://now1host.com
    Now One Host // Instant Activation //Free Setup //One Big Usefull Packet
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  19. #19
    Quote Originally Posted by WebDivx
    eeeek... so LT is not good? i actually just wanted to host one site, which is based on a MySQL database.
    You'll be fine. Just have your server managed so you have other people to worry about your server. If it goes down, your server management company asks for reboots for you. All of my reboot requests were completed under 25 minutes.

    LT support is not superfast but it's not that bad.
    "So what? It's a first offense! Talk about Draconian."
    "I can't. I don't know what it means."

  20. #20
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    WebDivx,

    Sounds like you need to do a bit more research before making a decision. Use the "Search" function above and read the threads that come up. Get a sense of history. No provider is 100% supported by everybody at WHT, it's a matter of reading through multiple threads (go back 6+ months to get a really clear picture), thinking about what people say, doing a bit of "considering the source," and then matching up the reports with your needs.

    You have to be a smart consumer... gather the information at your fingertips and analyze it.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  21. #21
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    Quote Originally Posted by WebDivx
    eeeek... so LT is not good? i actually just wanted to host one site, which is based on a MySQL database.
    I'd avoid them, and LT re-sellers .. as LT re-sellers still need to deal with LT support to get a reboot done. You still face the real possibility that your box could be disconnected or rebooted by mistake. Does not matter if you, or your admin puts in a ticket it stands the same chance of being ignored for 4 hours.

    Layered Tech used to be an island in a sea of sharks. Not any longer. They got too big, they lost their focus and now they're directly competing with the re-sellers who helped build that company. In my book that's a low down dirty move on their part and makes me question their ethics and plan entirely. What's next, LT introduces shared hosting?

    They are understaffed, inefficient and clueless when it comes to the needs of small sites and businesses. I'd avoid them like the plague. Talk to a smaller facility like The New York NOC ( http://www.thenynoc.com ) , you'll have much better luck there. Many LT "Refugees" have gone there and been very happy.

    Best,
    -Tim

  22. #22
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    Quote Originally Posted by tinkertim
    I'd avoid them, and LT re-sellers .. as LT re-sellers still need to deal with LT support to get a reboot done. You still face the real possibility that your box could be disconnected or rebooted by mistake. Does not matter if you, or your admin puts in a ticket it stands the same chance of being ignored for 4 hours.

    Layered Tech used to be an island in a sea of sharks. Not any longer. They got too big, they lost their focus and now they're directly competing with the re-sellers who helped build that company. In my book that's a low down dirty move on their part and makes me question their ethics and plan entirely. What's next, LT introduces shared hosting?

    They are understaffed, inefficient and clueless when it comes to the needs of small sites and businesses. I'd avoid them like the plague. Talk to a smaller facility like The New York NOC ( http://www.thenynoc.com ) , you'll have much better luck there. Many LT "Refugees" have gone there and been very happy.

    Best,
    -Tim
    Tim,

    Care to tell me how we are stealing from our resellers? I am assuming you are discussing our TGL packages and what they offer. The TGL packages are just like any other dedicated host we sell. Our resellers get their full discounts just like any other dedicated server and are expected to provide the same level of support as any other dedicated host. The hosts are simply a canned image that is deployed in a highly available enviroment. Guess what? It is still self managed and 'Joe Average' shared hosting client will have no idea how to setup their cPanel just like they would on a Dedicated server and they will require the assistance of a reselling partner of ours or a 3rd party management company. The TGL is no more managed the any of our other products we offer.

    The benifet our TGL resellers will see is the ability to take one image and clone it out many times over. So now they only need to pay their staff member once to lock it down and then can clone that host multiple times on the same TGL grid or on many. They can also have snapshots taken as rollback points to protect their interests as an offsite backup or their clients along with many other features that can not *easily* be done with a dedicated hardware solution by an average server admin or reseller.

    We are also offering full private grids for our partners to resell along with private grid racks and bulk purchases of resources. I really do not see any of our partners being about to afford the cost of building a grid which is quite allot when you add up that it costs us atleast 48 chassis, 96 NIC, 96 HDD, 2-4GB of RAM per host and 2 or more switches along with the rack space, bandwidth, power and IP space and the staff to build and maintain it. That is just to build 1 48 host backbone. What about when we come out with the 64, 96, 128 and larger backbones? Do you really see a reseller being able to afford that type of cost?

    The price of the hardware, rackspace and other resources would make setting up something like TGL by one of our resellers very expensive. We have absorbed this high setup cost for them and now they can offer highly available hosting with the abilility to scale out their applications and have ease of migration between grids.

    The resellers will both be able to migrate between grids of varying hardware specs, datacenters and network uplink strengths and also be able to increase or reduce their resource usage whenever they want which allows them to quickly cut costs or have the additional resources when needed.

    If the reseller do not need 2.5GB of RAM and 3.25 CPU mid month then they can cancel them that day and not have to pay for them any further. I do not see that type of feature available with any resold dedicated server on the market today or even possible at the prices we are charging with TGL. Yes the packages up on the site can be misread as similar to shared hosting solutions but that is NOT our market and we are not going anywhere near it.

    The are basically the same as a dedicated server but now on a highly available storage solution and have the ability to scale out applications if needed or migrate to stronger hardware with only having to pay an increase on their base price. This means they only pay one set rate for CPU, RAM, Disk Space and bandwidth regardless of if its on a AMD Opteron based grid or AMD Athlon based grid. The pricing and offerings on the site will change next week with the release of our private grids and next level of grid built on HP DL 145 Opterons.

    The FUD you are spreading about our company and TGL is simply false. I know you had it out with Todd and cursed him out when he tried to speak with you a few weeks ago and I do not see why you feel it is nesscary for you to find every thread on WHT that is currently open with LT or TGL listed in it and do your posts of FUD but if you feel better doing it so be it. You can do what you wish and promote whoever you want.

    If you wish to discuss this further you can reach me by phone or email I am tired of having these discussions on forums. You can also reach Todd or anyone else and they will be happy to discuss this further with you or your past problems with LT. Or you can continue to do what you are now and burn the bridge you did build with us in the past. That is your call. I prefer to not burn them.

    Regards,

    Jeremy

  23. #23
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    Quote Originally Posted by tinkertim
    I was at LT for years and recently pulled every last box I had out of the place while I still had a few clients left.

    I experienced :

    * Extremely slow responses to support issues and reboots

    * NOC staff that never understood what I wanted or needed, never tested their solutions prior to telling me it was fixed. I often needed 20+ replies on the same ticket just to get a KVM working, even after asking them repeatedly to make sure it was fixed before closing the ticket.

    * Almost nothing was setup right the first time. Order SATA and get IDE. Order a 3.4 HT and get a 2.8. Was pot luck.

    * Abuse dept disconnecting the wrong server (they pulled the wrong plug), my box got disconnected for something coming from another server entirely.

    * Cancellations are hit or miss, twice they disconnected the wrong box for me. One time I was in SSH and watched as they did it and never bothered to tell me about the mistake. I guess they figured I wouldn't see the uptime counter re-set. Then I watched as they put it back on and disconnected the right one.

    I was a loyal customer who promoted them as much as I could. They just lost their focus. From the outside in, it looks to me like they're falling apart.

    Then they began competing directly with the re-sellers who built that place for them when they launched the grid layer.

    If you just want one box and don't often need support they may be ok. The network is pretty solid, there's no disputing that.

    Anything serious, I recommend http://www.thenynoc.com who may be a few dollars more, but you get what you pay for.

    Hope this helps.

    -Tim

    Pretty much our experience as well. Except you can add the fact that they continued to charge our debit card even after we cancelled. Had to cancel the card to put a stop to it.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
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  24. #24
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    Quote Originally Posted by AH-Tina
    Pretty much our experience as well. Except you can add the fact that they continued to charge our debit card even after we cancelled. Had to cancel the card to put a stop to it.

    --Tina
    Tina, what was the timeframe of these problems (month & year)?


    Jeremy, I find it interesting that you spent alllll that space defending your so-called-grid-but-not-really-a-grid product (yawn!) yet never addressed the meat of complaints... long reboots, clueless techs, loss of focus, etc.

    Maybe Tim has been rude to you. Rude sucks. Rude is uncalled-for and there is never a reason to YELL at someone on the phone. I'm 100% with you there. However, Jeremy, unfortunately I (arguably your biggest cheerleader over the last 2 years) am inclined to agree fully with Tim's assessment.

    My experience:

    I was re-deployed on a new drive last week after my last "new" drive went bad (it was less than a year old). Amazingly I started getting S.M.A.R.T. errors on it within 24 hours of deployment, as a sector is already unreadable on the brand-spankin' new drive! LOL! Well... turns out my "new" drive is actually almost 2 years old: Error 1851 occurred at disk power-on lifetime: 15522 hours (646 days + 18 hours) ... I have been recycled somebody else's old failing hardware. Which mental giant thought up this business model?? This is just lovely.

    Jeremy, this was the straw that has broken the camel's back. Last week I was willing to sit down and put the time into writing out a complaint about how ineptly my reload was handled, in the hopes I would actually be listened to and that I could affect some real positive change. But now to discover I was knowingly given recycled failing hardware on a host that was going through drive failure already?!?! No way. My customers don't deserve that kind of disrespect -- and that's exactly what it is, disrespect. If Layered Tech respected me and my business, they wouldn't have put me in this position.

    I might "only" be worth ~$10k/year, but I'm a loyal woman, I pick a provider for the long-term. In five years' time that $10k is $50k, even more as my business expands. Well, now it's $10k/year that you're losing because you were too cheap to cough up 40 bucks for a new drive.

    Recycling is not as economical as it looks if it isn't done right. This is the third time this group of clients has been reloaded onto a failing or aged drive. I, as a client, should not have to keep trying at the same thing over and over again in the blind hope somebody there might finally do it right. I'm not ordering grilled cheese sandwiches. If this drive doesn't work right, I can't just toss it out and order up a new one. I run production boxes and expect not to be given crap for hardware.


    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  25. #25
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    Quote Originally Posted by LTADMIN
    Tim,

    Care to tell me how we are stealing from our resellers?
    Your re-sellers are selling VPS products a la virtuozzo. You launched the grid layer selling directly to the public just as your re-sellers would be selling VPS's. Your re-sellers *can not compete* with that.

    Never, EVER before did layered tech produce offerings that enticed people away from shared web hosting, or the Virtuozzo VM's that you empowered re-sellers to sell.

    Show me where you sent out notices to re-sellers advising them that new offerings were available and give them a chance to market them directly to the end users before you did. You can't

    I am assuming you are discussing our TGL packages and what they offer.
    I made no bones about that Ayup, I am.

    The TGL packages are just like any other dedicated host we sell.
    Hogwash and fud. Show me a dedicated server offering that scales OTHER than the grid layer.

    Our resellers get their full discounts just like any other dedicated server and are expected to provide the same level of support as any other dedicated host.
    Again, you launched this in the middle of the night without even a chance for re-sellers to try to retain their markets before you launched packages that appeal to their customers.

    The FUD you are spreading about our company and TGL is simply false.
    Its not fud, its a valid point. Address it rather than trying to dismiss me.. or can you? I think not ...

    I know you had it out with Todd and cursed him out when he tried to speak with you a few weeks ago
    I did not such thing. Would you like me to post the IM conversation as well? In fact, todd tried to hire me to work on the new offerings, then offered to compensate me for some of the MAJOR losses your company caused me. Par for course, nothing materialized, no replies from Todd .. and I nearly lost it all. How much dirty laundry do you want aired out here Jeremy? I have a dozen baskets full , you ready to wash it all out on WHT?

    My words to Todd were [and I quote] "I just want out of there and left alone" , how is that cursing? You, sir are the one spreading FUD, not me.

    and I do not see why you feel it is nesscary for you to find every thread on WHT that is currently open with LT or TGL listed in it and do your posts of FUD but if you feel better doing it so be it. You can do what you wish and promote whoever you want.
    The purpose of this forum is to provide a venue so that everyone can share their experiences. I am doing nothing different than anyone here. If you bought a certain type of car and had a horrible experience, you'd tell others about it if they asked.

    I did no antagonizing of Layered tech, I posted no "AVOID LAYER TECH" thread out of anger, I merely relayed my experiences to those who asked and made recommendations.

    Get your facts straight, and if you can't handle the 'heat' that can come from forum marketing, then I suggest finding another marketing venue.

    If you wish to discuss this further you can reach me by phone or email I am tired of having these discussions on forums. You can also reach Todd or anyone else and they will be happy to discuss this further with you or your past problems with LT. Or you can continue to do what you are now and burn the bridge you did build with us in the past. That is your call. I prefer to not burn them.
    And get ignored again for weeks despite emails and IM's? "I didn't get the email" or "I didn't get that PM" only works a few times man.

    My gosh, I dealt directly with THE OWNER, and still got "squat" on. I am done with you guys, and I will continue to tell people WHY should they ask.

    I advise you to not persue this thread further, I have my laundry basket handy .. .and its not just mine. Remember, I watch over 400 boxes in your place. This is not something you want to engage in. I am not out to "smear" anyone, that implies no factual basis for my postings. I also (again) did not antagonize LT the way so many others hang their hosts out to dry. I could have (and after reading your post think I probably should have) just run right to WHT while the iron was 'hot'. I didn't.

    I have a right to tell people what I think, in threads where my thoughts are on topic. If you don't like it, tough. You want to take this to court? Feel I'm slandering you? Come sue me in Manila, and we'll air that out here too.
    Last edited by tinkertim; 12-09-2006 at 12:56 AM.

  26. #26
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    Quote Originally Posted by bithost(NET)
    Tina, what was the timeframe of these problems (month & year)?

    <snip>

    Bailey
    Bailey,

    You, Tim, Tina or anyone else is more then happy to call me or email me directly to discuss your complaints and I will have them addressed. I am sorry but I can no longer spend every waking hour hovering over WHT addressing peoples questions, concerns, complaints or rants on here as I did in the past. I am sorry that I did not respond to your complaints on WHT but anytime I reply to a post I have to spend the rest of that day responding and arguing with others. I have other things that I need to dedicate my time to that are more important and I feel issues like that can be better resolved with direct communication via email or phone.

    I agree you should not be put on a bad disk but generally you can re-use a disk multiple times with no problems along with re-using RAM, CPU, PSU, Chassis and all of th other components needed to build a server.

    Almost every provider in this market reuses disks it is the only cost effective way to offer a lower cost dedicated hosting solution. Now if you want during the initial build or reload process you can specify that they use a new hard disk on your install and it should be done. If it is not then contact me or Todd, Chris, Cheri or anyone else at the front office ahead of time or afterwards and we will make sure its taken care of.

    You may not also be aware of it but we have had a major re-shuffle in our LT DC's to address many of the problems that where addressed by you in your post and also by Tim in his posts and previous contacts with Todd and others. Some people where let go and others where moved into areas where they can help prevent future problems from occuring. Our overall hardware processes are also improving with the addition of more staff in the past 60 days and new processes to manage each components.

    This should hopefully stop very old disks or similar components from getting back into general usage. I do hope you also understand that with a large organization that change is not something that can happen overnight and we are working to constantly improve ourselves. Again Bailey, Tim and Tina you are more then welcome to call me anytime to discuss your issues. I can be reach at our general office or by mobile if needed.

    Thanks,

    Jeremy

  27. #27
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    2,842
    I can also attest the following downfalls of LT:
    - SLOW reboots (sometimes 1-2 hours without a reply from staff)
    - Techs do not read the tickets in entirety
    - Absolutely NO flexibility with billing [esp. in cases of bandwidth overages]
    - Never seems to be a manager that knows anything

    But, there's also good points:
    - Competitive pricing
    - Great reseller discounts
    - Great sales/promotions
    Nick Hudson - Prevail Host LLC - http://www.prevail.host/
    Premium Quality cPanel Hosting Services - CloudLinux, LiteSpeed & SSD
    WHMControl - Secure Your Server Logins & Automate Password Changes

  28. #28
    Join Date
    Nov 2006
    Posts
    180
    wow.. thanks for the replies, I really appriciate it. It seems Layered Tech is not for me... at least not at the moment... I will search the boards for another reliable server company that fits my needs. Additional replies would be great since I'll still be checking out this thread if it continues

  29. #29
    Nick Hodson. former LT customer.

    First LT is self managed; it means that they will take of hardware and internet issues. Let me tell you something nick, LT is offer a great service for free, my colo provider charge me $37.50 per reboot, and $50/hour per KVM/ip. And tech support is done at $150 an hour. If you are a professional who knows what you are doing you wont have the need to submit tickets to LT, and if you cant manage your box just hire a good management company like touchsupport or serversupportguys.com

    You will find billing issues on any provider and you will have always to argue with the billing department. They just follow their policies, just like you with your ex nocsuite product.

    As far, their Network is very good. I know that the grid might need some improve, but LT does provide you with the technology to develop new things. IF you are just like another company who rents dedicated server and put a cpanel and then start selling hosting, you will be like any other company. But if you take the technology and invest time, you will be successful.



    Lt is a great company, and people like Jeremy who goes beyong his duties to help and educate customers about new technologie are a plus. How many companies develop technology and help you to use this technology in benefit of your business?



    And news like this one http://www.thewhir.com/marketwatch/1...aft_Top_25.cfm , makes LT to look better around the world. Remember that LT have thousands of Customer, not just 10 or 20 that post here
    Last edited by Latin_Carrier; 12-09-2006 at 01:32 AM.

  30. #30
    Quote Originally Posted by WebDivx
    wow.. thanks for the replies, I really appriciate it. It seems Layered Tech is not for me... at least not at the moment... I will search the boards for another reliable server company that fits my needs. Additional replies would be great since I'll still be checking out this thread if it continues

    Good choice. I would stay far away from Layered Tech. For more information about what I went through and am going through here is the link:

    http://webhostingtalk.com/showthread.php?t=566371

  31. #31
    Join Date
    Feb 2004
    Location
    Your Screen
    Posts
    3,998
    Update: I have put in my cancellation notice on the box loaded with the bad drive. New box ordered with Handy Networks, who are truly building-to-suit for us from the ground-up. Mike offered a competitive price on a self-managed Linux box w/ quality hardware (1 x Intel Dual-Core Xeon 5130-Woodcrest, easily upgradeable to 2xCPU, SuperMicro chassis), RAID1 w/ 3 - 160 GB SATAs (one for back-up), TopLayer DDoS protection, remote reboot, KVM over IP, etc.

    Jeremy, I understand how frazzling and irritating WHT can be. I have felt the emotion at some point or another over my years here... I've had WHT suck up whole days of my time too and I hated it for that, don't know of a person who doesn't. We don't walk away from a day like that feeling healthy, you know? It feels all screwed up.

    Yes, you have a business to run and things to take care of. Surely you understand though Jeremy, that if things were being done right, you wouldn't be having these long bad days at the grips of WHT. This is the sign of an ill, imbalanced company. There are valuable essential web hosting business-running lessons to be learned from the experiences I have read about here. Have they been picked up and implemented swiftly and completely?

    To say the company's size is "too large" to affect prompt change is a cop-out. Complete, unadulterated cop-out. It is nothing more than manager-ese, a manager trying to cover his & his buddy's butts for not getting the job done. Either the company is serious about competency, or it is not. If management is serious about it, change happens -- they embrace it and make it happen. If management is not serious about it, the company stagnates and problems exacerbate. Jeremy, if LT is serious about being customer-centric and doing the show right, bring people in who can make the hard decisions and get the job done, make the changes necessary. If the staff doesn't subscribe to/believe in the spirit and the way things are going -- if they don't share the passion and the vision -- they know where the door is, show it to them. The longer they remain, the more they poison the company.

    I am having a hard time trusting our workhorse boxes to LT, and I foresee we will be moving them out until we are confident that LT is solid again. We just can't risk a reload onto a drive that wasn't properly assessed in the recycling process -- and that's what it boils down to. This is basic hardware management. Yes, absolutely hardware is and must be recycled in the dedi business, the key however is doing it properly to ensure that failing equipment is not put back in the queue. How a drive with an unreadable sector was possibly released back into the queue is beyond explanation!!

    Jeremy, you guys have a lot of work to do, but in the process I recommend buying THIS BOOK for all of your employees, every last one of them. ESPECIALLY for management. It's a cover-to-cover no-B.S. no-excuses business book chock full of common sense reality-checkin' butt kickin'. I guarantee if you give Dan (the author) a fair read, you'll truly realize how the status quo just isn't cutting it, just isn't good enough. Not only can change happen overnight, it should and could have happened yesterday...

    Bailey
    Last edited by bithost(NET); 12-09-2006 at 04:36 AM.
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.

  32. #32
    LayeredTech is good for entry level hosting company
    Hans Comequick
    http://now1host.com
    Now One Host // Instant Activation //Free Setup //One Big Usefull Packet
    //You get Fast Servers //You get Helpfull Stuff

  33. #33
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    Quote Originally Posted by LTADMIN
    Bailey,

    You, Tim, Tina or anyone else is more then happy to call me or email me directly to discuss your complaints and I will have them addressed.
    Been there, done that...didn't happen. Came to WHT out of desperation and frustration and you ripped me apart, outright lied and blamed me for my troubles with LT. Much like you're doing to Tim right now.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  34. #34
    Join Date
    Sep 2004
    Location
    Seoul, Korea (London, UK)
    Posts
    1,672
    LayeredTech is one of the very few providers I come to trust.

    Excellent network quality,
    Reliable hardware,
    Support requested gets done,
    Great value for money.

    I never found any of the anti-LT rant convincing.

  35. #35
    Join Date
    Dec 2000
    Location
    Atlanta
    Posts
    574
    I will chime in and say that although I had some problems with TGL when I tested it, Jeremy really treated me with respect and I will go back to LayeredTech.

    Regarding improper servers being taken down and recycled hardware, it is hard to excuse, but as Jeremy said, this would certainly happen at any other datacenter as well. I like that the folks at LT stand behind their product at the end of the day and do what it takes to make their client happy.

  36. #36
    Join Date
    Dec 2000
    Location
    Atlanta
    Posts
    574
    BTW I did a traceroute and www.thenynoc.com is hosted with HostGator... unless reverse DNS is screwed up. Either way, that site is at ThePlanet.

  37. #37
    Join Date
    Apr 2005
    Location
    Istanbul
    Posts
    763
    Quote Originally Posted by The Engine
    LayeredTech is one of the very few providers I come to trust.

    Excellent network quality,
    Reliable hardware,
    Support requested gets done,
    Great value for money.

    I never found any of the anti-LT rant convincing.
    1 more vote from me
    Kind regards

  38. #38
    Quote Originally Posted by drewnick
    BTW I did a traceroute and www.thenynoc.com is hosted with HostGator... unless reverse DNS is screwed up. Either way, that site is at ThePlanet.
    they host their website off network so if something happens their website is still active so the customers may reach it and have a means of contacting them still.

    I am currently a colo client of theirs. If you want to trace one of my ips, I'd be happy to give it to you. PM me if you want one.

  39. #39
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    LT was the golden child of cheap servers a year and a half ago, or so, when I had trouble. Everytime someone asked for experience, I said exactly what happened to us. So many people chimed in and said how great they are and how it must be my fault and blah, blah, blah. Funny thing, I'm now seeing posts from quite a few of those same die-hard LT fans that are finding out much the same thing I did.

    To those of you disbelievers...when/if it happens to you, I hope people aren't as quick to jump in and question your integrity.

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  40. #40
    Join Date
    Oct 2006
    Location
    Tipton, IN
    Posts
    417
    My son also had a previous LT experience much along the lines.

    * Slow Reboots.
    * Slow-to-no ticket responses within 3 hours most times.
    * Deleted tickets which contained errors that were performed by one of their support techs when rebooting a server causing a sector failure.
    * Servers being deployed with improper partition schemes.
    * Servers which were deployed with some files being read-only, only to have trouble getting the server reloaded because a technician thought he deliberately corrupted the drive (This ticket was eventually one of the 9 that were deleted).'
    * Reboots that were said to have been performed, but not.
    * Renewal date alterations never happening


    And believe me, my son has admitted that when he first signed on with LT, he didn't really know much about managing servers, but close to middle of his time with them, he really blossomed into a pretty darned good person (MUCH better that I ever remember him being a year prior). He's been doing his own server deployments with a datacenter not far into Indianapolis and managing our servers there meanwhile managing the networks and data servers here in our warehouse.

    Not much before he came up to Indiana from Florida, he got hit with some real hard times, healthwise, jobwise, financialwise, familywise.. He just got hit with too much at once.. It didn't help much that a dedicated server client of his stopped paying the bill 3 days before reneawl. He ended up with a back bill on his server and that customers server (who he has never heard from again)...


    When he called LT about a month ago to try and resolve things and make good on his bill, he had this one account rep on speakerphone. He was just trying to negotiate a payment within his reach, and the Accountant was basically taking his bad day out on him trying to get him to pay the whole bill all at once, along with suspension fee's and reconnection fee's, and late fee's... Wanting something like $450 on a $302 bill.

    I told him to just hang up. He was pretty upset the rest of the day about this. It just made me wonder, how a company who he's put over $2000 with (may not be much to them seeing as how he isn't a "highly profitable client" to them, but it's alot of a person with his kind of medical bills and minimum wage), could employ such a person who wouldn't have a drop of compasion or understanding to his situation and his mental problems to cut him a break when he's trying to make good on his relationship with this company.

    Personally, with all the problems he's had getting ahold of them and getting a competent person to answer his tickets or even answer them at all within a reasonable time, I don't understand why he tries so hard to make things right.

    That's all I'm going to say.

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