Page 1 of 2 12 LastLast
Results 1 to 25 of 29
  1. #1

    * hostfresh.com - bandwidth woes! Need help.

    This is really starting to annoy me. I am paying for a unmetered server on a 10mbps port in Hong Kong and it seems that either my port is capped or their bandwidth is just too low for my needs.

    It's not because the server is overloaded with bandwidth either, here's it's current statistics under "heavy load":

    PHP Code:
    [root@server2 ~]# vnstat -tr
    1716 packets sampled in 5 seconds
    Traffic average 
    for eth0

          rx           9.89 kB
    /s            137 packets/s
          tx         271.55 kB
    /s            205 packets/
    So it's serving just over 2mpbs, maybe the load is too high for the HTTP requests to go through. Let's check.
    PHP Code:
    [root@server2 ~]# uptime
     
    11:28:55 up 37 days20:19,  1 user,  load average0.050.020.00 
    I did both vnstat/uptime commands several times to make sure I was getting the right results. Finally, I decided to wget a 10mb file from another dedicated server to test the speed itself. I actually ended up getting a 2mb file instead, simply because it was going to take too long. Here are the results.
    PHP Code:
    root@server1 [~]# wget 58.65.232.169/2.bin
    --22:24:34--  http://58.65.232.169/2.bin
               
    => `2.bin.1'
    Connecting to 58.65.232.169:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 2,097,152 (2.0M) [application/octet-stream]

    100%[====================================>] 2,097,152      9.32K/s    ETA 00:00

    22:30:36 (5.66 KB/s) - 
    `2.bin.1' saved [2097152/2097152] 
    Nine kilobytes per second. Please, WHT community, you are more than welcome to to a wget on either 58.65.232.169/2.bin or 58.65.232.169/10.bin and see the results for yourself. I would also like some input on whether it's the server configuration I should be blaming, or the hosting company itself and how I would be able to diagnose this.
    Rsync server backup / RAID6 Arrays - do you know where your data is? Affordable host backup solutions•

    Server monitoring - are you with HyperSpin? Great same service, better prices•

  2. #2

    ping test

    Here's a ping from California to Hong Kong. It seems very reasonable considering the distance, and I hesitate to think that it's simply because the server is in Asia.

    PHP Code:
    root@server1 [~]# ping 58.65.232.169
    PING 58.65.232.169 (58.65.232.16956(84bytes of data.
    64 bytes from 58.65.232.169icmp_seq=0 ttl=51 time=169 ms
    64 bytes from 58.65.232.169
    icmp_seq=1 ttl=51 time=167 ms
    64 bytes from 58.65.232.169
    icmp_seq=2 ttl=51 time=168 ms
    64 bytes from 58.65.232.169
    icmp_seq=3 ttl=51 time=167 ms
    64 bytes from 58.65.232.169
    icmp_seq=4 ttl=51 time=164 ms
    64 bytes from 58.65.232.169
    icmp_seq=5 ttl=51 time=169 ms 
    Rsync server backup / RAID6 Arrays - do you know where your data is? Affordable host backup solutions•

    Server monitoring - are you with HyperSpin? Great same service, better prices•

  3. #3
    Join Date
    Nov 2006
    Location
    USA
    Posts
    1,274
    Have you spoke with your host at all to be sure there is nothing to slow the speed of the bandwidth. I have never personally ran a server that is located in Hong Kong, so im not really sure what to expect.

    I would contact the host and have them make sure the network for your server is running alright, you may also want to do a traceroute to be sure the problem dosen't lay between you and the server. It may be your connection that is capped and not the server.

    Also may i ask what you are running that is requiring a 10Mbps speed?


    Lane

  4. #4
    3.42K/s from NJ
    8.98K/s from China
    Is there any connections trouble from HK to USA? Do you test the others download speed at HK?

  5. #5
    Join Date
    Nov 2004
    Location
    Malaysia
    Posts
    93
    It seems your server's connection got problem. Here is the test from Singapore:

    [root@ ~]# wget 58.65.232.169/2.bin
    --12:37:08-- http://58.65.232.169/2.bin
    => `2.bin'
    Connecting to 58.65.232.169:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 2,097,152 (2.0M) [application/octet-stream]

    18% [=====> ] 395,402 --.--K/s ETA 10:39
    [root@ ~]# wget http://www.hostfresh.com.hk/10Mb.zip
    --12:39:45-- http://www.hostfresh.com.hk/10Mb.zip
    => `10Mb.zip'
    Resolving www.hostfresh.com.hk... 58.65.233.202
    Connecting to www.hostfresh.com.hk|58.65.233.202|:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 10,000,000 (9.5M) [application/zip]

    100%[====================================>] 10,000,000 280.54K/s ETA 00:00

    12:40:23 (262.39 KB/s) - `10Mb.zip' saved [10000000/10000000]

    One is your link, and another is hostfresh test file.
    Last edited by Sam.Serverfreak; 12-06-2006 at 12:44 AM.
    ServerFreak Malaysia Web Hosting
    Malaysia Web Hosting | VPS | Dedicated Server

  6. #6
    Join Date
    Nov 2004
    Location
    Malaysia
    Posts
    93
    Speed testing from Softlayer, tested your link and hostfresh link, yours went time out. My server with hostfresh has the same speed as hostfresh test link. So I guess you need to check your port.
    ========================================================


    --07:44:22-- http://58.65.232.169/2.bin
    => `2.bin.1'
    Connecting to 58.65.232.169:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 2,097,152 (2.0M) [application/octet-stream]

    0% [> ] 16,782 --.--K/s ETA 2:01:07



    ========================================================
    --07:42:28-- http://www.hostfresh.com.hk/10Mb.zip
    => `10Mb.zip.2'
    Resolving www.hostfresh.com.hk... 58.65.233.202
    Connecting to www.hostfresh.com.hk|58.65.233.202|:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 10,000,000 (9.5M) [application/zip]

    100%[==========================================================>] 10,000,000 83.11K/s ETA 00:00

    07:43:49 (121.00 KB/s) - `10Mb.zip.2' saved [10000000/10000000]


    ========================================================
    ServerFreak Malaysia Web Hosting
    Malaysia Web Hosting | VPS | Dedicated Server

  7. #7
    Join Date
    Mar 2004
    Location
    Tokyo / Japan
    Posts
    492
    TMI - Kirill;

    I get a timeout for your server or veeeeery slow times. Interestingly your traceroute is fully o.k.

    You can try the server at www.oscn-hosting.hk and see which speed that gives you.
    __--- Nils Valentin ---
    ☆★☆ Speedtest One: Tokyo / Japan ☆★☆ / Feedback
    ☆★☆ Speedtest Two: Tokyo / Japan ☆★☆ / Feedback

  8. #8
    Kirill,

    Why don't you contact us directly when you face problem with the server, we're willing to help out for any kind of problem, we've not received a single message from you regarding this matter.

    Feel free to talk to me directly and I'll help you to have the problem solved.

    Regards,
    Bill

  9. #9
    Bill,

    I apologize if my public posting was not the way you would like to handle things, however I wanted to make sure that this was not just my server in California which was bailing out. I wanted confirmations from other locations that the problem was happening on this end, and that's why I made this thread.

    It seems that the speed problem is isolated to the server or port itself. The reason I need a 10MB unmetered is because I'm running a fairy popular image hosting website. However, I've since put that on lighttpd to keep the load low.

    Bill, I will send an email to your support team, and hopefully we can diagnose the problem together.
    Rsync server backup / RAID6 Arrays - do you know where your data is? Affordable host backup solutions•

    Server monitoring - are you with HyperSpin? Great same service, better prices•

  10. #10
    Join Date
    Nov 2006
    Location
    Lansing, Michigan
    Posts
    139
    Kirill,

    I ran wget to 58.65.232.169/2.bin from the office in Lansing, Michigan over some pretty serious pipes and received a 2.95K/s result. FYI.
    Patrick K. HendersonSales Manager
    LiquidWeb.com
    StormOnDemand.com
    Twitter: LW_Patrick

  11. #11
    I really don't know about this. Hostfresh support emailed me saying the following:

    We see some congestion from time to time on your rack and we've optimized the switch, althought we cannot guarantee how much Mbps you'll get from the US, as it could be affected with many factors, such as ISP to ISP congestion.

    If most of your customers are from the US or europe, maybe you can consider taking a US server from us (Nlayer, Broadwing, Telia and SCNet BGP4 mix).
    I have found that it's been peaking to 4mbps, but I feel that the site should still be pushing more, especially as the reason I moved to hostfresh is because most of my users are from asia. I'm going to do some testing to see if something is just crapping out on the server end by rerouting the traffic to another location through iptables again to see if the actual usage really IS 4mbps. I'll keep you updated.
    Rsync server backup / RAID6 Arrays - do you know where your data is? Affordable host backup solutions•

    Server monitoring - are you with HyperSpin? Great same service, better prices•

  12. #12
    You're not the only one on the boat. I'm also a Hostfresh dedicated customer and have experienced these problems. I got exactly the same email as yours after emailing their support and the speeds have only increased a little bit. Transfer rates are still slow and there hasn't been much done about it. I got another reply saying that they will be looking at this and discussion about this has been taken place before.
    ServerTweak Networks, LLC >> ServerTweak.com
    Experience the fastest network and superior servers, feel the power of ServerTweak!
    Fremont, CA DataCenter | Dedicated Servers | Colocation | Cross Connects HE.net | 1/4 - Full Cab Sales

  13. #13
    Quote Originally Posted by eymbo
    You're not the only one on the boat. I'm also a Hostfresh dedicated customer and have experienced these problems. I got exactly the same email as yours after emailing their support and the speeds have only increased a little bit. Transfer rates are still slow and there hasn't been much done about it. I got another reply saying that they will be looking at this and discussion about this has been taken place before.
    I'm not sure who you are, can you please tell me what's your Server ID from PM, so I can double check for you?

  14. #14
    Quote Originally Posted by TMI - Kirill
    I really don't know about this. Hostfresh support emailed me saying the following:


    I have found that it's been peaking to 4mbps, but I feel that the site should still be pushing more, especially as the reason I moved to hostfresh is because most of my users are from asia. I'm going to do some testing to see if something is just crapping out on the server end by rerouting the traffic to another location through iptables again to see if the actual usage really IS 4mbps. I'll keep you updated.
    From the traffic graph, I've seen it's been pushing more than 6Mbps and we're able to download at rate of 400kb/sec from other ISP in HK.

    I don't know if your website can push more bandwidth, but from what I see, it's not even staying at 6Mbps at all time, it's between 4-6Mbps.

  15. #15
    HostFresh, I will diagnose more before saying that it's your fault, through rerouting the traffic to another website. I'm not a complaining type, I just wanted WHTers to test the bandwidth for themselves to make sure it's not just my connection.

    On a side note, what really DOES bother me is that my server has went down last night about 1:30AM EST and has still not been brought up, I'm dealing with tech support through this so you can check this ticket yourself if you wish, #OYN-959968. I'm not exactly sure why my server has been down for 18 hours, that is a far greater concern to me than the bandwidth right now.
    Rsync server backup / RAID6 Arrays - do you know where your data is? Affordable host backup solutions•

    Server monitoring - are you with HyperSpin? Great same service, better prices•

  16. #16
    Server was brought back up shows an uptime of 10 hours even though at 7PM I was not receiving any pings. I don't know what's going on, or why the server was down for so long, and I'm hesitant to place a lot of blame on HostFresh as they have been good to me in that past, and offer an amazing deal for the price but the recent events speak for themselves.

    I'll stick with them and watch the whole bandwidth thing, I signed up for the whole 3 months anyway.

    Last edited by TMI - Kirill; 12-08-2006 at 01:03 AM.
    Rsync server backup / RAID6 Arrays - do you know where your data is? Affordable host backup solutions•

    Server monitoring - are you with HyperSpin? Great same service, better prices•

  17. #17
    Quote Originally Posted by HostFresh
    Kirill,

    Why don't you contact us directly when you face problem with the server, we're willing to help out for any kind of problem, we've not received a single message from you regarding this matter.

    Feel free to talk to me directly and I'll help you to have the problem solved.

    Regards,
    Bill
    We have had the same results with your company. You promised one thing and delivered another. You high jacked closed to 450.00 USD from our initial deposit and you did it with a smile. You have no business hosting anywhere....

  18. #18
    Time for an update.

    Quote Originally Posted by HostFresh
    From the traffic graph, I've seen it's been pushing more than 6Mbps and we're able to download at rate of 400kb/sec from other ISP in HK.

    I don't know if your website can push more bandwidth, but from what I see, it's not even staying at 6Mbps at all time, it's between 4-6Mbps.
    I'm going to be as reasonable as possible because I'm certain we can get this resolved. Keeping in mind that most of my customers ARE from Asia, consider this. The server runs two popular image hosting sites, one for regular images and one for adult images. Let's call them Site A and Site B. Now, Site A receives triple the amount of traffic of Site B, because Site B was JUST reopened.

    Just as a test, I mirrored all of the contents of Site B to a box hosted on dediwebhost.com's network, set the DNS to a very low value and updated the A record to point to the new server. Here are the results in the form of the MRTG graph. I updated the DNS at the "0" hour mark. Keep in mind that I wasn't rerouting ALL the traffic from both sites, just site A which is at best 1/3 of the server's hits.

    I would also understand the situation if I wasn't getting 200kb/s results from your test link! I actually got 285kb/s downstream from that 10mb.zip you provide as a speedtest file on my home connection. Your network is obviously great, even overseas, it's just the connection MY server is on sucks.

    Why don't we all just get along and have my server placed on a good port, considering I paid for unmetered 10mbps and am sadly not getting it.
    Rsync server backup / RAID6 Arrays - do you know where your data is? Affordable host backup solutions•

    Server monitoring - are you with HyperSpin? Great same service, better prices•

  19. #19
    I was looking for an offshore server, thanks for the heads up, I definitely won't be hosting with HostFresh another. You know what they say, one unhappy customer leads to ten more, one happy customer, only tells one.

    Good luck on your situation.

  20. #20
    This is there sales pitch btw...

    "We don't use cogent at all from any of our datacenter, our Hong
    Kong network is currently connected to Hong Kong Internet Exchange (2000Mbps), MCI - UUNet (100Mbps), Reach (100Mbps), NTT/Verio (150Mbps),
    T-System - Dutch Telecom (100Mbps), HGC (80Mbps), Pacific Internet
    Singapore (50Mbps), China Motion (80Mbps), Our San Francisco network is connected to Telia, nLayer, Wvfiber and others."

    But all you wanted was your bought and paid for measy 10mbs they couldn't provide. Bad juju!

  21. #21
    Join Date
    May 2006
    Location
    UK
    Posts
    237
    I thought they have improved their service somehow... but it seems like it remains the same.

  22. #22
    yeah i experienced alot of the same from hostfresh. the speeds were never up to par.

    also they charged me $30 for them to goto the datacenter (supposedly) to reboot the server manually. which is pretty insane as i never asked for reboots often, and it was their crap hardware that froze, nothing to do with the sites running.

    i was a customer with them for serveral months, and when they switched many clients from one datacenter to the other it was a total mess and i had to go in and fix my own server up, as nothing had been done to make it work with the new set of IP's. also had to contact directadmin in order to get the server setup with that IP. you'd think they would've done this as they were the owners of the license.

    if i hadn't done this god knows how much longer the server would've been down. but it didn't matter, most of the clients i had who made the server not lose money left due to the downtime, and than so so did i.

    i wouldn't recommend this company. they offer much more than they provide and they seem really crooked and tell you to pay them money in order to get servers rebooted. very sad.

  23. #23
    www.hostfreshsucks.com is Open

    Shame that a company would try to steal from others but you can do a simple chargeback and they will be screwed. They just don't understand that your CC and bank will return your money. Then they will have prove they are right to get it back. All you have to do is show your CC company this thread. How can so many people from around the globe be lieing about the same company and not be rebuttled?

    Host Fresh, learn and learn fast cause this thread will haunt you forver on this site, we will make sure of it

  24. #24
    Tracert from NJ.


    PHP Code:
    Tracing route to 58-65-232-169.myrdns.com [58.65.232.169]
    over a maximum of 30 hops:

      
    1     *        *        *     Request timed out.
      
    2    27 ms    27 ms    27 ms  10.24.1.1
      3    28 ms    27 ms    27 ms  so
    -2-1-0-0.CORE-RTR1.ATC.verizon-gni.net [130.81
    .11.121
    ]
      
    4    28 ms    28 ms    28 ms  so-0-0-0-0.CORE-RTR2.ATC.verizon-gni.net [130.81
    .18.175
    ]
      
    5    30 ms    29 ms    30 ms  130.81.20.110
      6     
    *       35 ms    28 ms  130.81.17.153
      7    34 ms    35 ms    34 ms  POS2
    -0.GW1.PHL16.ALTER.NET [152.63.38.133]
      
    8    34 ms    35 ms    35 ms  0.so-3-0-0.CL2.PHL6.ALTER.NET [152.63.43.38]
      
    9    59 ms    36 ms    35 ms  0.so-3-2-0.XL2.DCA5.ALTER.NET [152.63.42.245]
     
    10    36 ms    36 ms    35 ms  0.so-7-0-0.BR1.DCA5.ALTER.NET [152.63.43.177]
     
    11    36 ms    35 ms    36 ms  sl-st22-ash-10-3.sprintlink.net [144.232.9.105]

     
    12    37 ms    37 ms    37 ms  sl-bb24-rly-13-0.sprintlink.net [144.232.20.188]

     
    13    38 ms    37 ms    38 ms  sl-bb25-rly-10-0.sprintlink.net [144.232.14.150]

     
    14    98 ms   100 ms    99 ms  sl-bb23-sj-8-0-0.sprintlink.net [144.232.8.145]

     
    15   100 ms    99 ms    99 ms  sl-bb25-sj-14-0.sprintlink.net [144.232.3.250]
     
    16    98 ms    98 ms    98 ms  sl-st21-sj-12-0.sprintlink.net [144.232.9.240]
     
    17   113 ms   113 ms   113 ms  sl-reach1-5-0.sprintlink.net [144.223.242.2]
     
    18   114 ms   113 ms   113 ms  i-14-0.sjc-core01.net.reach.com [202.84.251.81]

     
    19   269 ms   270 ms   269 ms  i-6-1.lnx01.net.reach.com [202.84.249.94]
     
    20   590 ms   587 ms   596 ms  i-5-1.tmh-core04.net.reach.com [202.84.144.241]

     
    21   587 ms   577 ms   587 ms  static.net.reach.com [202.84.153.230]
     
    22   605 ms   601 ms   592 ms  i-5-0-0.tmhstcar06.net.reach.com [202.84.153.33]

     
    23     *      468 ms   474 ms  unknown.net.reach.com [202.84.133.114]
     
    24   458 ms   461 ms   462 ms  v151.tmhc2.pacific.net.hk [202.64.4.129]
     
    25     *      465 ms   471 ms  v204.tmhs3504.pacific.net.hk [202.64.149.234]
     
    26   472 ms   479 ms   472 ms  r1-fe1.hkg.myrdns.com [58.65.235.154]
     
    27   458 ms     *        *     58-65-232-169.myrdns.com [58.65.232.169]
     
    28     *      467 ms   462 ms  58-65-232-169.myrdns.com [58.65.232.169]

    Trace complete.

    C:\Documents and Settings\Owner

  25. #25
    Join Date
    Apr 2006
    Posts
    67
    I am too having dedicated with HostFresh. The staff is very nice and friendly. But till the time i found the transfer rate gone below 2kbps i asked them with the problem and i was told that Taiwan eartquake effected their backbone and it could be solved within 2 or 3 days. But the problem seems to be rather hard as far as i am aware from the news sources it would be taking another 20 days to resolve. I wonder why no one is talking about this too.
    My image hosting server has a 52 MB backup of my old site which i am downloading for last 2 days to restore . May be tommorow it will be compliete

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •