I run a reselling business that hosts roughly 125 domains at this time after starting out in the fall of 2005.
Currently, I am with a host that is local to me, provides great features and services, but as of late, their support has been absolutely non-existent, and even emails to their sales address have gone unresponded to. I can answer about 85-90% of my support emails, and rely on them to help me with those I can't. The also install SSLs, provision IP addresses, etc.
I am running on a shared setup with them, on a dual xeon 2.6 machine. However, I am considering an upgrade to a dedicated box - and my question is this: is it better to remain on a shared setup on a high end box, or go to a dedicated box that is lower end hardware-wise?
Thanks for any help - I am really struggling with what my next step should be, as I contemplate leaving my current host.
Your main problem is going to be administration and I guess that is why you posted in this area. I would go for a managed server if your going to get a dedicated server.
A low end server for the amount of domains you have should be ok (as long as none of them use to many resources) however you many want to consider using a VPS before your step up to a dedicated.
The step from shared -> dedicated is a bit learning curve as there are many more things to worry about. So for the first few months I would suggest getting an admin company like rack911.com or serversupportguys.com to look after your server and teach you the ropes in a sort of weird way (they wont 1 on 1 teach you)
Seeksadmin.com Owner: Providing Security, Administration and Optimization since 2001
Fully managed seems like the best for me. Can you recommend any, preferably west coast located?
What I am looking for is a cPanel / php / Linux setup (because that is what I am currently on). I currently pay about $65 a month for 10GB space / 100GB transfer plus about 8 dedicated IP's. I'm willing to step up to $150-$175 or so if it gets me great support and reasonable space/bandwidth.