I have had nothing but problems with them in the last 4-5 months. My email is down every other day, and sometimes for days on end. When I called Zanadoo, it seemed like the guy was drunk and he had no idea what I was talking about.
If NEVER getting a reply to a support issue is considered customer support, then I have to give them a 0 out of 10.
Maybe I am just ranting, but I have been using this company for years and have had lame performance, but it was cheap and it wasn't super crucial that everything thing was perfect. But the 99.5% claimed uptime is more like 45% for me and it seems like that for them since there site is down just as much as mine.
I emailed them yesterday about a problem and now my site is gone.