Results 1 to 25 of 53
Thread: Zone.Net
-
11-26-2006, 06:12 AM #1Web Hosting Master
- Join Date
- Oct 2006
- Location
- Salt Lake City, UT
- Posts
- 850
Zone.Net
I've seen a few posts here reguarding there services, and since then I've researched for many hours. I am considering there Enterprise VPS to start out, and suggestions?
-
11-26-2006, 09:31 AM #2Web Hosting Master
- Join Date
- Sep 2005
- Posts
- 551
This does not belong in this forum.. This belongs in the VPS forum.
-
11-26-2006, 03:55 PM #3Originally Posted by FR-Alex
Lois█ "Do what you can, where you are, with what you have." – Theodore Roosevelt █
-
11-26-2006, 04:21 PM #4Web Hosting Guru
- Join Date
- Nov 2006
- Posts
- 263
I've been with them for a while now, no problems, and they give away disk space like its going out of style.
Support tickets take about 3 hours normally, which is very good from my experience.
-
11-27-2006, 12:39 PM #5Web Hosting Evangelist
- Join Date
- Jun 2001
- Location
- Gilroy CA.
- Posts
- 468
I just signed up with them yesterday and so far so good. Seems like a strong VPS.
-
11-28-2006, 04:36 AM #6Web Hosting Master
- Join Date
- Oct 2006
- Location
- Salt Lake City, UT
- Posts
- 850
Great!
I've talked to them many times and they've always been professional, friendly, and knowledgeable. I've been in sales all my life, so naturally I was feeling them out. They passed the test and I'll be signing up next month. Thanks again for your comments..
-
11-28-2006, 06:36 PM #7Newbie
- Join Date
- Dec 2003
- Location
- US-NJ
- Posts
- 20
I have zone.net enterprise VPS, got it about a week ago. I think if you get support ticket in a 3 hours -you lucky. My first ticket took over 24 hours and they got on it only after I wrote a follow-up on first ticket. Right now still waiting for my second ticket which already over 4 hours and it’s marked “URGENT”!!! I am getting really disappointed with this kind of support, although they said on their Web site that you have to wait 24-48 hours, I thought it’s just as remark, but it’s for real. I need a lot of patience not to cancel my account one day.
For comparison, I have ServInt Essential VPS, signed up about 2 weeks ago. I love their support. They answered my first and second tickets in under 10min! With a lot of help and useful information. If only they would offer choice of OS, because I need Fedora core, and they don’t offer it. So I got zone.net account, they can install anything you want, but only support…
Speaking about performance, ServInt is much faster loading Plesk and Virtuozzo, almost twice faster then Zone.net. I can’t tell about web pages because it’s not up yet.Last edited by FX_; 11-28-2006 at 06:43 PM.
-
11-28-2006, 06:42 PM #8LORD OF THE RINGS
- Join Date
- Dec 2005
- Location
- Internet
- Posts
- 1,352
Originally Posted by FX_
-
11-28-2006, 09:33 PM #9Originally Posted by IllustriousCube
-
11-28-2006, 10:15 PM #10Junior Guru Wannabe
- Join Date
- Nov 2006
- Posts
- 50
Originally Posted by IllustriousCube
Originally Posted by IllustriousCube
I saw one time a response in about 30 seconds:
Posted On: 22 Nov 2006 11:06 AM
Hello,
I'm seeing this error when I try to access vzpp:
"Application Error
The server encountered an internal error or misconfiguration.
Contact your Hosting Provider
Please report this problem to the technical support."
So I'm reporting like its asking
Regards,
Rui
Vik
Posted On: 22 Nov 2006 11:07 AM
Hello Rui,
Can you give us your root password to look into this?
Thank you,
Vik
Rui
-
11-28-2006, 10:36 PM #11Junior Guru
- Join Date
- Nov 2005
- Posts
- 188
Originally Posted by IllustriousCube
-
11-28-2006, 11:59 PM #12Web Hosting Guru
- Join Date
- Nov 2006
- Posts
- 263
Wow, it seems like I'm the life of the party (or this thread at least). I'll answer everyone individually.
Originally Posted by anon-e-mouse
(they're works in progress.. please don't make fun of them yet :-p.)
Originally Posted by RMSSF
Originally Posted by RaceJunkie
Anyways, the 3 hour "support ticket" was to reinstall the OS from SuSE to FC4 with Plesk. They even migrated my Plesk info over as well. I'm not sure how long this normally takes, but I thought 3 hours was good. Maybe I'm just used to the shared hosting I've had for the past 3 years where it takes days to get a response on a ticket.
-
11-29-2006, 01:08 AM #13Junior Guru Wannabe
- Join Date
- Oct 2006
- Posts
- 31
Well, after a lengthy battle with zone.net’s windows VPS, Sean and crew decided today that they simply were not going to offer the service anymore. Fully understandable, it seems Virtuozzo for Windows just isn’t ready for prime time yet.
While I was a tad disappointed in this, Sean made major effort to make sure we had a plan that worked for us. We started work around 5pm trying to work out a deal for dedicated, which wasn’t mutually agreeable at the time of our chat, so he then gave us a very substantial deal on their reseller service while we try to get an agreeable situation for all of us. He then stayed with me deep into the night so that we got all the data moved off the old box and onto the new one before we called it a night.
Overall, we ended up double the space and all the bandwidth we need again, just no remote desktop. Sean saw to it that the components we had installed on the VPS got moved over to the reseller box and even willingly let me send him a batch file to run our nightly AWStats on the box. This is about as good as its going to get, and we’re more than pleased with the final outcome.
During all this time, Sean has refused to let me pay for the service, which Im truly grateful for. Sean and I had a nice discussion today while we were waiting for files to transfer, and if you ever get a chance to chat with him, he’s a very good person to work with and an even better person to chat with.
Overall, support level from zone is probably far better than the average. It’s a shame that the software is such a POS. That’s not their fault, and I’m certainly not going to blame them for that. They did all they could, and apparently Vz’s support is pretty lame for Windows. And like Sean said, you can only hard boot a windows box so many times before it craps all over itself, which it did, more than once.
Lesson here … stick with reseller until you’re ready for a dedicated box if you plan on using Windows. I played around with Virtual Server on our test bed, and even with a dual core Pentium d and 4 gig of RAM, it was no match for multiple virtual servers. This simply may not ever be possible on Windows and certainly not with any software package available on the market today.
-
11-29-2006, 01:28 AM #14Junior Guru Wannabe
- Join Date
- Oct 2004
- Posts
- 41
Originally Posted by Songcast Net
Really, I cant say enough. My VPS has had its share of problems but Sean helped me through all of them and even cut a deal to better manage the amount of traffic my VPS was receiving.
From my experience, its very rare to correspond with people as knowledgeable and who can get things done as well as Sean.
Hes a honest host manager who really cares about his customers. Enough said.
-
11-29-2006, 02:03 AM #15Junior Guru Wannabe
- Join Date
- Nov 2006
- Posts
- 50
Honestly I think Windows VPS hosting for full production is a joke (a bad one, because there are actually those that notice that too late, after loosing money and time).
One box just cant have as much hosted VPS's for production as it can with linux, so you can just get very big price for a minimum decent server that can do something not much heavy for sometime without big problem or crash.
Rui
-
11-29-2006, 02:08 AM #16Junior Guru Wannabe
- Join Date
- Oct 2006
- Posts
- 31
Originally Posted by RMSSF
-
11-29-2006, 02:51 AM #17Newbie
- Join Date
- Dec 2003
- Location
- US-NJ
- Posts
- 20
Originally Posted by RMSSF
I also tried their Live support when I was waiting over 10hr. for my support ticket. They didn't want to look into problem and said I have to open a ticket, I said I did it a day ago, they said I have to wait 24-48 hours! When i finally got reply, here what they said:
"I apologize for the delay, we normally do require 24-48 hours before completeing a SysAdmin task, since installation of a program/module is not really tech support.
So please, in the future, just submit your requests a bit in advance, so we can take care of them in a timely fashion."
I don't know how to understand that I should predict that I going to have a problem or request in the future and contact them for support???
Well, Sean already contacted me and said he will take a look into this matter.
-
11-29-2006, 03:10 AM #18Web Hosting Guru
- Join Date
- Nov 2006
- Posts
- 263
I don't know about you guys, but if something happens to my server, i'm on the phone that second, and not filling out a form on a website. Either livechat and phones... those are the ways to go.
-
12-01-2006, 10:14 AM #19Newbie
- Join Date
- Aug 2003
- Location
- Phoenix, Az USA
- Posts
- 13
i agree email and livechat are great.
First problem though, my VPS (and a lot of others) have been done for 6hours now. Just talked to jeff he expects it to take another 35minutes, a bad switch at the planet or something. My old shared hosting was at the planet and it had 5 min of downtime in the past 6mo. I'm not sure I'm impressed anymore.
Up until this point its been great though.
-
12-01-2006, 10:41 AM #20Newbie
- Join Date
- Aug 2003
- Location
- Phoenix, Az USA
- Posts
- 13
Sean just called me. Its just one node that is down. Its nice that he called me. Told me how to fill out the SLA form as well to get time refunded.
-
12-01-2006, 11:55 AM #21Newbie
- Join Date
- Aug 2003
- Location
- Phoenix, Az USA
- Posts
- 13
Just a final followup. Server came back up when Sean said it would. I've submitted my SLA grievence.
-
12-01-2006, 12:10 PM #22Web Hosting Evangelist
- Join Date
- Jun 2001
- Location
- Gilroy CA.
- Posts
- 468
Yeah, he called me too. I was up late last night and noticed it suddenly went down. I went to be thinking that whatever it was it will be back up in the morning. Got up and it was still down so I called in. And while I was talking to tech support Sean called me and explained it. I guess a lot of us are all on the same box.
Fortunately for me I'm using it as one of three servers for processing email and my system works fine with that server down. Just two weeks ago I have the same thing happen to me where the data center blew their main Juniper router and I was down for 14 hours. So buying the virtual server was part of the solution to have deverse located backup servers should any one data center go down.
I suspect that whatever happened that it got fixed faster than if I had a dedicated server. That's what I like about VPS is that keeping things up is a higher priority that if I have my own dedicated box.
So - I'm still happy.
-
12-01-2006, 02:37 PM #23Newbie
- Join Date
- Aug 2003
- Location
- Phoenix, Az USA
- Posts
- 13
i'm getting more unhappy, down again and they didn't appear to know till I called them.
-
12-01-2006, 02:52 PM #24Web Hosting Evangelist
- Join Date
- Jun 2001
- Location
- Gilroy CA.
- Posts
- 468
Hmmmm .... you're right. I'm down again too. Wonder what the real story is? Not good.
BTW, my IPs are 74.52.169.24,25
-
12-01-2006, 02:56 PM #25Web Hosting Master
- Join Date
- Oct 2006
- Location
- New York, NY
- Posts
- 1,041
We brought the node that you are on down for hardware diagnostics, because it's spitting out alot of memory errors, and a lock-up was inevitable so to prevent it we're doing proactive maintenace.
-Sean