Web Hosting Talk : Web Hosting Main Forums : Web Hosting : Servage just suspended my account without any information...

[metapro]

Servage just suspended my account without any notice. When i asked, i got this response, what should i do, i am offline für 24hours now - i am shocked about this ignorance:

Dec 04 - 18:27 GMT
Customer
What do you mean? Please activate my account which i paid for!

Please tell me what domain was attacked and give me the logs!

Thank you!

xxxDec 04 - 17:53 GMT
Servage
Hello xxx,

Kindly advice which measures you will take to avoid any further attacks for the future?

Kind regards,
Patricia, Servage Hosting
Dec 04 - 14:36 GMT
Customer
What does that mean?!

I cant do anything about DDOS Attacks?!

I paid for the Hosting till februar 2007 - and all my domains are offline!

xxxDec 04 - 14:30 GMT
Servage
Hello xxx
I am sorry to say you that your account has been suspended due to a very heavy DDoS attack. Attack was IP based and account should not be reopened.

Thanks for your understanding!

Kind regards,
xxx, Servage Hosting
Dec 04 - 14:26 GMT
Customer
Hi!

All my domains are offline since last night.

Could you please check this?

Greetings xxx

[Wullie]

While their responses leave a lot to be desired, you are not helping yourself with your responses either. You call them ignorant but you are expecting them to just leave your account active even if it is causing problems for other clients?

No matter how long you have paid for on shared hosting, a host is not going to leave your account active when it is causing downtime for a whole server and they are unlikely to jump to help you when you are not taking their reasons for suspending the account seriously either.

[metapro]

As far as i know, the only way to block DDOS Attacks is by the provider and not the webmaster. What should i do if i dont get ANY information about it?!

I never provocated anyone to attack my domains and thats all i can do about DDOS attacks....

They still dont react.

[InfoH]

I can see why they would do but it really isnt the best approach to do, they cant control who does and does not get DDoS'd however they should have measures in place to protect against this,

Simply write an email to Servage explaining that you dont know who was DoSing your website ask for more details as to which domain it was and logs of the attacks (so you may report it to the correct people)
explain to them that you dont know who it is and that DoS protection should be down to them.

Make sure you send this via an email and not as a live chat etc.. as if you email it you will have evidence of the conversation that may be reviewed later and if nessesary taking a bit further action, I suggest you review their ToS a little closer aswell to see exacally where you stand.

[metapro]

Thank you very much for the answer. I think i will do this. But in the mean time my domains are offline...and offline...and offline...and they dont have any phone line, so i can just wait and wait...

[ImageLeet]

DDos attacks cant be set hold by client and you might not have enough logs to determine who is doing it
ask servage to provide the logs from where the attack is pushing up with domain

[InfoH]

Originally Posted by metapro

Thank you very much for the answer. I think i will do this. But in the mean time my domains are offline...and offline...and offline...and they dont have any phone line, so i can just wait and wait...

If they have no phone line the best you do is just wait i'm afraid,
next time I recommend doing a little more research on a hosting company before you purchase, I cant see any reason why a company would not have a phone number unless they are not a very serious company.

[Wullie]

Originally Posted by InfoH

If they have no phone line the best you do is just wait i'm afraid,
next time I recommend doing a little more research on a hosting company before you purchase, I cant see any reason why a company would not have a phone number unless they are not a very serious company.

Try opening a hosting company and paying the costs associated with phone support and then you might find out why some companies do no offer it.

[ImageLeet]

Originally Posted by InfoH

If they have no phone line the best you do is just wait i'm afraid,
next time I recommend doing a little more research on a hosting company before you purchase, I cant see any reason why a company would not have a phone number unless they are not a very serious company.

phone support comes at a price and servage is hosting 60,000 domains i guess so its not financially justified for them to provide phone support

[metapro]

Originally Posted by hashcoder

DDos attacks cant be set hold by client and you might not have enough logs to determine who is doing it
ask servage to provide the logs from where the attack is pushing up with domain

I would like to, but no reaction anymore....

Its a bad situation, the host doesnt give information, my users are angry about the downtime, and any new host tells me: Oh, your target of a DDOS, this might have a reason and could happen more often. So just stay away.

One gave me the great hint to change domains.

[ImageLeet]

Originally Posted by metapro

I would like to, but no reaction anymore....

Its a bad situation, the host doesnt give information, my users are angry about the downtime, and any new host tells me: Oh, your target of a DDOS, this might have a reason and could happen more often. So just stay away.

One gave me the great hint to change domains.

changing domain wont stop DDos attacks unless you wont tell any of your users that it belongs to you..very unrealistic

[David]

metapro,

Essentially what you're going to want to state is that you'll endeavour to avoid to be attacked in the future. You'll ensure that you will NOT provoke users on the internet.

They might be nice enough to re-enable it on your behalf.
Please note that they are your only friend in this situation: They have your data and they have the ability to turn it back on.

Be nice to them.

[metapro]

But this isn't a solution. If there is a DOS again tomorrow, i will again be offline, will again not have provoked anyone and again have to wait for support answers, which dont come....

BTW: I have the data. I just dont have the web access to it. Ftp works.

[Justin]

metapro,

Your best bet would be to take backups of everything and find a host who will be able to deal with such attacks. Unless they're something beyond basic ddos there are quite a few hosts who would be able to deal with such attacks (and even if they are more then basic you can still find those who can handle them, just keep in mind that comes with a price also).

[metapro]

They now want to know what i will do against future DDOS attacks.

But i CAN'T prevent them, no webmaster can. I really dont know
what to answer other than i have not had any stress with anyone
or any party.