Results 26 to 50 of 55
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12-05-2006, 05:44 AM #26Web Hosting Evangelist
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wiresix,
he may be a new salesman and not aware of such issue.current and satisfied customer of softlayer.com and webnx.com
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12-05-2006, 10:20 AM #27Aspiring Evangelist
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I am not a salesperson, and I am aware of that outage over a year ago. Since you have one server still at Sago, then you can probably let others know how Sago's network uptime has been since the core upgrade problem was resolved.
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12-05-2006, 10:41 AM #28Managed Service Provider
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Originally Posted by dspkable
I can't really comment on the network, our remaining system uses less than 5GB/month in transfer and is used primarily for number crunching.
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12-05-2006, 03:05 PM #29Managed Service Provider
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Random charges and price increases with no notice aren't to be expected. 72 hour outages and massive packet loss aren't to be expected.
Network outages happen, even big ones. They applied SLA credits as nessecary and we went on about our business and ultimately went our seperate ways. I don't hold a grudge over their network outage it's what really gave us the push to own all our own gear, I thank them for that
From what I've heard their network has improved significantly since that time which is good.Last edited by sirius; 12-06-2006 at 11:43 AM.
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12-05-2006, 04:31 PM #30WHT Addict
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Originally Posted by WireSix
At least we were able to make it right for you in all the cases you listed WireSix. I'm sad we lost your business, though.
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12-05-2006, 11:40 PM #31Too smart for her own good.
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Originally Posted by dspkable
Yahoos running around with bulldozers are actually not a "freak" occurrence. We have our phone lines sliced here in Rural USA at least 3x/year by this exact thing. Plan ahead. And for heavens' sake, get your fiber lines registered with your state's Digger's Hotline!!
BaileyLet's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
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12-05-2006, 11:47 PM #32Too smart for her own good.
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Originally Posted by dspkable
"Buyer beware" indeed -- when you get significant personnel turn-over, there's a reason, and a customer absolutely should take a step back and consider what might be going on, as it can easily contribute to their quality of service moving forward.
I have no experience with Sago, I'm just sharing my experience of many years working in the hosting industry, private business, and county & state government as well.
BaileyLet's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
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12-06-2006, 03:15 PM #33Managed Hosting Expert
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FYI, under law you must give someone 30 days written notice of a change in contract / pricing so that they can review the price increases and decide if they want to cancel the contract.
Not only was this action by Sagonet unethical and stupid, it was also illegal.
-D█ Dan Kitchen | Technical Director | Razorblue
█ ddi: (+44) (0)1748 900 680 | e: dkitchen@razorblue.com
█ UK Intensive Managed Hosting, Clusters and Colocation.
█ HP Servers, Cisco/Juniper Powered BGP Network (AS15692).
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12-06-2006, 03:20 PM #34Web Hosting Master
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Yeah, that's a really good point I didn't think of. Just because I have the ability to hit your credit card does not give Carte Blanch to decide a 100mpbs port next month will be $99 because I spent too much money at the strip club on last month's entertinment budget, or I would like some new wheels for the benz.....
Although you are under a month-to-month contractual arrangement, it seems somehow unfair to ambush you on your billing date, not to mention illegal.
I think I read back somewhere in the thread where they helped you along with this, but what about the folks that didn't take the time to look a their statement for this month?
Can you immagine the wave of chargebacks?██ Ray Womack @ atOmicVPS LTD
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12-13-2006, 04:53 PM #35Web Hosting Master
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I heard that you have to send a ticket for them to enable the remote reboot but there is a small charge for this. This was not advertised on their site, it should be free as promised many many months ago....
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12-18-2006, 09:52 AM #36WHT Addict
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I'm pretty close to positive that we've never advertised reboot switches for free.
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12-18-2006, 11:35 AM #37Managed Service Provider
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Originally Posted by Sago-MikeK
You did originally ~2 years ago, when we had all our servers there it was always "comming next week"
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12-18-2006, 11:38 AM #38Aspiring Evangelist
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Originally Posted by WireSix
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12-18-2006, 04:59 PM #39Web Hosting Master
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Originally Posted by Sago-MikeK
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12-18-2006, 06:23 PM #40Eternal Member
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http://web.archive.org/web/200406161...rvers/unix.php
Optional remote reboot port.
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12-18-2006, 07:07 PM #41WHT Addict
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For those who do not know any programming, != means does not equal.
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12-18-2006, 07:59 PM #42Web Hosting Master
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Originally Posted by TrevorN
I was a Sago customer for about 2.5 years and I always saw that but never used it since I had a plan with AllManaged (they answered all my questions )
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12-20-2006, 09:26 AM #43WHT Addict
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Originally Posted by layer0
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12-20-2006, 12:36 PM #44Web Hosting Master
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Since EVERYONE "EXCELLENT" in Sagonet has left I can't ask this question.
But why in the whole wide world Mikey is my WHOIS info on one of your servers I had with you guys "in a place long long time ago". Just strange because my info was never there now looking myself up through the internet I found me on it so who do you want me to email for this issue.
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12-20-2006, 02:41 PM #45Retired Moderator
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Originally Posted by layer0
SiriusI support the Human Rights Campaign!
Moving to the Tampa, Florida area? Check out life in the suburbs in Trinity, Florida.
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12-20-2006, 08:35 PM #46Aspiring Evangelist
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Originally Posted by peruviantalk
We can resolve any old DNS entries or SWIP's if that is what is causing it.
I hope this answer was most excellent.
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12-22-2006, 02:50 PM #47WHT Addict
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Originally Posted by peruviantalk
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12-22-2006, 03:17 PM #48Web Hosting Master
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Originally Posted by Sago-MikeK
[sagonet.com - TSC #EGP-21596-560]: Removing Info
wonders where is Adam anyway ->
everyone else gets a happy holiday greeting from meLast edited by peruviantalk; 12-22-2006 at 03:20 PM.
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12-22-2006, 08:58 PM #49Managed Service Provider
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Originally Posted by peruviantalk
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12-23-2006, 04:42 AM #50Web Hosting Master
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Thats intersting I put the message about where is Adam and I get two different messages online from two different people saying they are from Sagonet (or were). Didn't believe none of them two but Adam should know why he gets the angry / uzi / explode smilies. Everytime I see a Sagonet thread I will post my experience as it was excellent when everything dropped at the end by an individual.