Results 1 to 25 of 55
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12-04-2006, 11:32 AM #1Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
SAGO: price increase with NO notice
Well,
We have *1* server still at Sago that we have had there for almost 2 years now. The customer has been happy with it and decided they would rather just stay there than do a move. Our accountant is closing out the end of November and they're reconciling our AMEX and they noticed that the charges from Sago were $64 higher than normal.
I logged into Sago's site to check and sure enough they raised the price for the 100mbps port option on the server from $35 to $99 without ever so much as sending an e-mail. I opened a ticket and this is the response I got
The price of the 100Mbps port has always been $99/monthly, you were given the $35 rate by your old salesman or Adam. We are no longer offering this rate at all, hence the price change. I removed this from your billing and I am forwarding this ticket to support so the can change your connection. Let us know if you have any questions.
At one time we had 30 servers in Sago and that dwindled down to *1* because of their inability to maintain a stable network and provide accurate billing.
*buyer beware*
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12-04-2006, 11:47 AM #2Newbie
- Join Date
- Oct 2005
- Posts
- 11
Another problem caused by lack of communication... :/ Thanks for the warning.
Stephen J.
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12-04-2006, 01:56 PM #3Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
*Update*
Sago has decided to apply a credit to our account for the difference for the 2 periods they billed for.
Atleast they are willing to apply credits. Still, increasing charges for a trivial item like a port upgrade with no notice is just stupid.
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12-04-2006, 02:58 PM #4WHT Addict
- Join Date
- Apr 2004
- Location
- Tampa, FL
- Posts
- 131
I'm glad we got this worked out for you as quickly as we did.
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12-04-2006, 03:33 PM #5Away
- Join Date
- Jun 2002
- Posts
- 5,278
Originally Posted by Sago-MikeK
The question becomes who in their right mind did this in the first place? Do they have any common sense?
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12-04-2006, 04:06 PM #6Retired Moderator
- Join Date
- May 2004
- Location
- Toronto, Canada
- Posts
- 5,105
Originally Posted by RossH
Mike you should be spending your time punching whoever made that call in the face rather than trying to pat yourself on the back like you did a good thing in fixing it.CloudNexus Technology Services
Managed Services
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12-04-2006, 05:03 PM #7Junior Guru
- Join Date
- Oct 2006
- Location
- UK
- Posts
- 217
Yes, Jason and Adam are no longer at Sago which is partly why we won't put any equipment there.
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12-04-2006, 05:34 PM #8Web Hosting Master
- Join Date
- Oct 2005
- Posts
- 1,635
Originally Posted by carlgm
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12-04-2006, 06:44 PM #9Aspiring Evangelist
- Join Date
- Dec 2006
- Location
- Tampa, Florida
- Posts
- 387
Originally Posted by CoolRaul
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12-04-2006, 07:03 PM #10Web Hosting Master
- Join Date
- Oct 2002
- Location
- In a house
- Posts
- 949
Originally Posted by dspkable
Matthew McCormick
sig removed intentionally
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12-04-2006, 07:20 PM #11Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
Originally Posted by Sago-MikeK
You may have resolved it but it certainly was not to my satisfaction.
I don't do business with people who run their business like that.
I know where we *won't* be expanding colo operations in atlanta. Certainly not into Sago's facility here.Last edited by RyanD; 12-04-2006 at 07:23 PM.
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12-04-2006, 07:23 PM #12Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
Originally Posted by dspkable
That isn't important.
Neither Adam, Matt, or Jason have anything to do with this.
I've heard from sago employees and other customers that this bonehead move on blind pricing changes as well as the previous incident of turning everyone down to 10mbps came straight down from the top.
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12-04-2006, 10:00 PM #13Poooooonnyyy :*
- Join Date
- Jan 2003
- Location
- Canada
- Posts
- 5,073
Hi,
My community and I got shanked for around $800 due to clients not willing to pay after the port changes that happened last year around this time.
We adored sago, but after this move and the owner refusing to compinsate for any of it made us pull all of our clients, and many affiliates, hardware and take it to FDC, Interserver, LT and a few others.
The $100 is a bit nutty considering they used to charge $200 one time for a port. We had 2 servers there that were sold with 100Mbit ports as a part of the package, but they ports were kicked down w/o warning, causing serious lag due to duplex issues. Support & Iris were good to us in helping fix the lag and getting us temp port upgrades with the network team to help adjust the servers, but by then the damage was done.
A true shame.
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12-04-2006, 10:36 PM #14Web Hosting Master
- Join Date
- Oct 2005
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- 1,635
Originally Posted by WireSix
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12-04-2006, 10:51 PM #15Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
Originally Posted by peruviantalk
It wasn't some small move, it's how the company operates from the top down.
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12-04-2006, 11:10 PM #16Aspiring Evangelist
- Join Date
- Dec 2006
- Location
- Tampa, Florida
- Posts
- 387
Originally Posted by PhMatt
-Donovan K
Sago Networks
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12-04-2006, 11:51 PM #17Web Hosting Evangelist
- Join Date
- May 2002
- Location
- singapore
- Posts
- 455
sago is definitely not a choice that ppl should consider anymore.
during my 1+ year at sago, i experienced port being downgraded without any warning as well.
i was also promised free remote reboot port on 2 of my servers. reboot link was put on my client panel, but it doesnt even have destination url. however, they keep telling me they were working fine.current and satisfied customer of softlayer.com and webnx.com
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12-05-2006, 12:14 AM #18Aspiring Evangelist
- Join Date
- Dec 2006
- Location
- Tampa, Florida
- Posts
- 387
Originally Posted by swijaya0101
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12-05-2006, 12:36 AM #19Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
Originally Posted by dspkable
I would love to comment on Jason, Matt, Adam, Vanessa, Liz, and Iris.
Jason was our primary contact and was *ALWAYS* available and always willing to get us what we need promptly and even pitched in to make the right phone calls when something went wrong. Adam and Matt always made sure any concern we had was addressed and they did their best to take care of their customers.
Iris was always helpful in getting things turned around and getting the equipment delivered as specified, occasionaly we'd have the wrong OS and need something reloaded and she got it taken care of.
Vanessa and Liz always did a bang up job in the billing area except when they had to "wait for approval" but that isn't their fault.
I was sad to see Jason, Matt, and Adam leave sago as I see them all as excellent assets to any company.
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12-05-2006, 12:42 AM #20Doh!!
- Join Date
- Jan 2001
- Location
- NJ
- Posts
- 2,343
Originally Posted by WireSix
They most certainly are!!Jay
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12-05-2006, 12:46 AM #21Web Hosting Evangelist
- Join Date
- May 2002
- Location
- singapore
- Posts
- 455
If anyone currently has a problem with remote reboot ports not operating functioning, I would encourage you to send a ticket in to (support @ sagonet) and it will be resolved.current and satisfied customer of softlayer.com and webnx.com
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12-05-2006, 01:17 AM #22Aspiring Evangelist
- Join Date
- Dec 2006
- Location
- Tampa, Florida
- Posts
- 387
Originally Posted by swijaya0101
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12-05-2006, 01:28 AM #23Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
Originally Posted by swijaya0101
We moved the majority of our servers out after their MASSIVE network failure and 72+ hours of 50%+ packet loss.
Never been happier since we left
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12-05-2006, 01:52 AM #24Aspiring Evangelist
- Join Date
- Dec 2006
- Location
- Tampa, Florida
- Posts
- 387
Originally Posted by WireSix
I'm glad you found happiness.
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12-05-2006, 02:00 AM #25Managed Service Provider
- Join Date
- Feb 2004
- Location
- Atlanta, GA
- Posts
- 5,662
Originally Posted by dspkable
no, I'm talking about your botched Foundry core router/switch upgrades.