This is my impression about hostgatorīs affiliate program.
I have been heavily advertising their plans through their affiliate program and noticed that they were not converting very well even the commission awarded is one of the best.
Since my ads were all them very well targeted ads and having a very good click ratio I was not converting too many clients at all.
Wonder why so asked their support about how the program tracks people referred to their site.
The answer was clear enough to understand why they were not converting as expected: THERE IS NO COOKIE TO TRACK VISITORS
That means that if the person referred to hostgator doesnt signup at the same time it was referred the commission will NOT e awarded, In other words, if the person sent to host gator through your affiliate link decide to bookmark the site for a later decision, or just decide to signup the next day the affiliate will NOT be awarded unless he/she reachs hostgator through an affiliate link again (which in my opinion wil never happen, specially if he/she bookmarks the site)
Want to make clear that is nothing wrong from hostgator using this way, however we all know here that most affiliate program has the cookie track ability by default to track people for some time after referred (ussually 30 days) unless they were referred by another affiliate later so the cookie goes to the last affiliate referring the new client.
Because of that I decided to move my affiliate program to lunarpages or dreamhost after giving hostgator 9 new clients only and near 80 unique high targeted visitors each day until the way they track referred people changes in a better way.
Again, I have nothing against HostGator, it looks to be a very well known and reliable company, however I think it was necessary to alert people here how their affiliate program works at all and why it will not convert as ussual with other companies.
Any comments you have about this you are welcome to post it here.
Are you sure? They use Ultimate Affiliate for their affiliate software and that uses cookie-based affiliate tracking (unless of course there is an option to turn off cookie tracking). You could use Firefox to check and see if a cookie was set after clicking on your own link. If you find a cookie is being set, then the problem is just that they have a low conversion rate.
Yes, groundbreak.com affiliate script has this feature, but what I posted is what I was thinking about it and then it was confirmed by Steven at the hostgatorīs support chat (unfortunately, I didnt ask for the chat transcription )
I followed your suggestion and found a cookie in firefox for secure.hostgator.com conatining my affiliate ID and expiring within 60 days from now.
Looks you were right with the cookie thing however the support staff should be informed, they were near to lost a good affiliate because of this bad information.
however will wait some from hostgator to confirm the cookie thing here at wht before removing this thread.
thanks for your time resolving this , u have been very helpful (even more than their own chat support )
Cookies have always been supported and will continue to be supported. I was able to find the chat you had with Steven and he did in fact give you a wrong answer.
This is a very embarrassing wrong answer he provided you. Please accept my apology, and I thank you for pointing this out to us. I know our site use to mention cookies usage in the affiliate TOS, but must have accidentally been left out in a revision. I'll get this added back in to avoid future confusion.
Thanks for your comments to clarify this situation.
I can now tell you and all members here that the cookie was placed and able to track visitors/referrals, so I assume I was wrong in my first comment. As someone pointed me out before, the cookie thing is working, so I was wrong after the chat I had with your support staff (even the given answer to my question was not correct) .
All is OK now and I will go on refering ppl to hostgator as I ussually do, Im happy with them.
For the other ppl I want to remark that the new clients referred by me were for a 2 months period, with a 70-80 daily visitors sent through my aff links. So nothing like 1:9 convertion for sure, however Im happy anyway
and those sales are not 100% qualified sales as well
usually, only those who have been with them for at least 3 months will be
considered as qualified sales
but you will get an email noticification saying that you've made a commission,
even the customers only press the "order" key, without paying
We have increased all our shared and reseller plans specs a few days ago. We have seen a drastic increase in our sales, so affiliates should be seeing huge improvements as well once they get their sites updated.
Thank you for the confirmation. I am also promoting hostgator, without much success. Even in cj, their rates are not as good as what it should be. I am having much better luck with godaddy.
I know is an old post, but I must say Im happy with hostgator affiliate program as well. Talking about the difference commissions awarded via HG($50) and CJ($100) I want to know if someone here have been contacted by HG to improve their commissions to keep them through their own affiliate program instead of CJ.
Im considering switching to HG but via CJ because of that difference, but I really like the affiliate stats that HG offers which are not available through CJ.