I am starting to look at all this like a cell phone plan and buying minutes, I do not want to worry about going over my allotment. I need as much space/bandwidth as $20 will get me with all the hoo-has above at least 50GB transfer and 1 GB space.
With that kind of search you'll end in one of those unlimited everything host, offering a horrible support, I suggest to narrow your search to your needs, in that way, you'll leave a lot of hosts out of this, specially those offering crazy deals like 30 GB of space and 5 TB Bandwidth for $3
To not have phone support does not necesarely means something bad, indeed, its a lot hardest to troubleshoot a problem through phone than through help desk.
If your only concern about them is the lack of phone support, I would suggest to go with them anyway.
There are many companies that do offer phone support but also a horrible customer services, futurequest instead, have a many years of good reputation which is something hard to accomplish.