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  1. #1
    Join Date
    Oct 2003
    Location
    New Jersey
    Posts
    126

    cPanel Remote Access Key Issue

    Has anyone ever encountered an issue with cPanel where there Remote Access Key is Unretrievable?

    I have two reseller accounts on my server plus my root access and on the root and reseller #1 the Remote Access Key is working. On Reseller #2 the Remote Access Key when going to setup is Unretrievable.

    I opened up a ticket with my host, unresolved, they spoke to cPanel, they said to make the reseller "root" but I know his is not necessary as Reseller #1 is not "root" privlages.

    I posted in the cPanel forums and to date no answer so I thought I would come here. Without the Remote Access Key the clients use of their billing system has been prevented.

    Thanks for any input or insight in advance!
    Craig M.
    Web-Hosting4u - 866.699.9448 Ext. 36
    http://www.web-hosting4u.com
    Twitter:@wh4u

  2. #2
    Join Date
    Feb 2005
    Location
    Australia
    Posts
    5,842
    It should certainly be possible without root. A permissions issue perhaps? Check ownership and permissions on /home/username and /home/username/.accesshash
    Chris

    "Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them." - Laurence J. Peter

  3. #3
    Join Date
    Oct 2003
    Location
    New Jersey
    Posts
    126
    I will see what I can find out, I do not play in the server much other than through WHM or cPanel.

    I am wondering if it has anything to do with originally setting up this account with the Root Password (which I am not sure why I did that).

    I will see what else I can figure out.

    Thanks......
    Craig M.
    Web-Hosting4u - 866.699.9448 Ext. 36
    http://www.web-hosting4u.com
    Twitter:@wh4u

  4. #4
    Join Date
    Oct 2003
    Location
    New Jersey
    Posts
    126
    OK. Working with my dedicated support staff we found that the file located in the location above has the correct permissions however the file size is 0 bytes.

    My other reseller account has a data size of 957 bytes.

    Thoughts?
    Craig M.
    Web-Hosting4u - 866.699.9448 Ext. 36
    http://www.web-hosting4u.com
    Twitter:@wh4u

  5. #5
    Join Date
    Feb 2005
    Location
    Australia
    Posts
    5,842
    I think you could just delete the file and let WHM make a new one. But if you created this account as root and changed it to a regular reseller who knows what other obscure problems could be lurking - would it be possible to just delete the account and start again?
    Chris

    "Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them." - Laurence J. Peter

  6. #6
    Join Date
    Oct 2003
    Location
    New Jersey
    Posts
    126
    This is an excellent question. See, I never actually started the account as the root account nor did it originally have root access but for one reason or another I created it with the root password (I think).

    The crazy thing that I realized is that it would appear that you can use the Root password of the server to log into any valid account name on the server. Perhaps this is normal, but it makes me think I should make my root password just a little more complicated!

    Anyway, there is a ticket open with cPanel, I am thinking I should just wait for their response before I mess anymore with the server. I think I could move the Shared plans to the root access and delete the reseller account and then re-add it.

    I will try and let you know, thanks for the replies.
    Craig M.
    Web-Hosting4u - 866.699.9448 Ext. 36
    http://www.web-hosting4u.com
    Twitter:@wh4u

  7. #7
    Join Date
    Oct 2003
    Location
    New Jersey
    Posts
    126
    Well this issue is now resolved.

    I moved all resellers to another reseller account. Had to delete the old account, I have recreated a new account the Remote Access key is now working.
    Craig M.
    Web-Hosting4u - 866.699.9448 Ext. 36
    http://www.web-hosting4u.com
    Twitter:@wh4u

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