Domain Email Labelled as Spam - need new server I think
I have been with Netfirms for a year and a half now. It is so easy to just put up and not change. But I have too many issues and am ready to move on - - - my problem is, who is going to be any better and how do I know?
One major irritation is that my email addresses associated with my domain name ([email protected], etc) seem to be labeled spam regularly and I am getting frustated that many of the 15 to 20 replies I send each day to prospective clients and customers - are not getting through or are being missed as a result of being put in their junk folder. Problem is that none of my emails are junk and are all simple text responses to an email that has been sent to me.
MY QUESTION - Is this spam labeling something related to the shared domain I'm using? If I switch servers will the use of these same email addresses cease to be labeled spam? Will paying for a dedicated server with it's unique IP address help my dilemna?
While I'm at it - - - I have been very dissapointed at times with Netfirms not serving up pages when requested and requiring page refreshes to move on show the page or to the next image in my PHP slide shows - after "cannot find page" error pages have been served when the page is requested. My site seems to serve up pages slowly at times - fine at other times. When I have had issues and send an email to Netfirms, I get the same response after a while - that their has been a problem and all issues are now resolved (which isn't always the case). I had been running a professional photographers forum in my space with Netfirms for a year and a half before I sold it in August and so it has been moved to the new owners server - - - but when I had it, it was dreadfully slow for posting and would often bomb out when threads with images were included in thread messages. When I would email complaining of the poor service and irritation to the 1000 PPF members who were depending on it, their response was that because it was SMF forum software and not their included PHPBB software, it was my problem.
While I had the PPF forum, my daily visitors with it and my photography site were around a thousand and sometimes between 1200 and 1600. Since removing the forum from my space on the Netfirms server, I am now down to 600 to 700 visitors each day with just my photography website . . .
. . .MY SECOND QUESTION - is there a reasonably priced hosting company in Ontario Canada that is fast and will provide reasonable space and bandwidth allowances (like I have had with Netfirms) to handle my visitors - - -and allow me to expand in the next few months to provide more streaming content that I would like to include on my site? Any experience here or suggestions appreciated.
Last edited by robertwatcher; 11-28-2006 at 12:00 PM.
Ok, going to try to make this as short as possible
Spam Problem - There are actually multiple ways e-mail gets marked as spam, but the primary way is the IP, if the IP address is known for Spam then most of your e-mails will be marked as this. Just moved to a shared host who's mail server isn't marked as spam and where e-mails are well controlled.
Support - A proper support team should support anything that the server can run, doesn't matter if it's not provided by the host, they should still support it because they provide PHP support.
Hosting Location - There should be no reason why you are limiting yourself to Ontario hosting, I would remove this requirement and search for hosts which have great reviews and truly reliable hosting.
By your response, a reliable hosting IP that is not labeled as spam - even if it is shared, should be the same result as a dedicated server plan - - - when it comes to my email being labeled SPAM? How would I find out if a hosting companies mail server is a Spam problem?
There should be no reason why you are limiting yourself to Ontario hosting, I would remove this requirement and search for hosts which have great reviews and truly reliable hosting.
And maybe in my case - one more requirement - - - I do not and have never used credit cards and so require a company like Netfirms who take my payment by other means.
Other than that, I have no problem dealing with a company outside Canada.
Check out www.dnsstuff.com to see if your email IP is listed. Also make sure you have an SPF record as well. This will help on some aspects of being labeled as a 'spammer'. And of course you should have a PTR record - usually set up by the hosting company / data center
MY SECOND QUESTION - is there a reasonably priced hosting company in Ontario Canada that is fast and will provide reasonable space and bandwidth allowances (like I have had with Netfirms) to handle my visitors
I don't know about you, but in my eyes, 20 GB Disk Space and 750 GB Monthly Transfer for $10, is not anywhere close to "reasonable". I may be simply old fashioned, but then again, I tend to look at how much a dedicated server costs before I pass judgement on shared hosting.
and so require a company like Netfirms who take my payment by other means.
While many companies don't state it on their site, many do actually accept lots of other payment methods, besides CC.
How would I find out if a hosting companies mail server is a Spam problem?
A hosting company can have lots of mail serves, each with its own IP. Some may be blacklisted, others may not. Customer feedback can sometimes reveal if a company has consistent trouble with spam lists.
I don't know about you, but in my eyes, 20 GB Disk Space and 750 GB Monthly Transfer for $10, is not anywhere close to reasonable.
I actually wasn't referring to the price Netfirms charges when I said reasonable. I was using the space and bandwidth I get from Netfirms now as a size requirement I may need.
I know the price of dedicated and how cheap $10 is for 20GB and 750GB. Thing is that price doesn't always mean much. Before Netfirms, I was on a supposedly high quality server with fast times and few accounts on the servers, and paid a higher price than $10 a month for a small capacity space which I had to swap files in and out of to get by with - - - and when I exceeded my bandwidth near the end of one month and they without any notice, took my site off line for 2 days until the month was over and then did the same thing the middle of the next month - I immediately dropped them and switched to Netfirms. Their support and dependability at times was even worse than Netfirms. David Jay (another photographer) with a large and busy site has just had major issues with a supposed respected and expensive hosting company. . . . IT DOESN'T SEEM TO BE THAT PRICE EQUATES TO SERVICE OR QUALITY ANY LONGER.
Last edited by robertwatcher; 11-28-2006 at 01:30 PM.
After reading your article on cheap hosting (much of which I was more or less aware of) - -- - I guess I have to ask if it is possible in your view for a medium sized dynamic PHP website with around 1000 visitors a day and a few streams of video - - - - to find reasonable speed and hosting with a shared server (maybe one of the honest ones you mention)? My main complaint (besides the email huge issue) with Netfirms is that page requests have appeared to become slower and page drops at times a problem (and other times not).