Results 26 to 50 of 50
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11-27-2006, 08:56 PM #26Disabled
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- Dec 2003
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Creature which DC do you recommend? I had problems with Managed and Ev1 Servers before I joined ThePlanet and they all had problems.
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11-27-2006, 08:59 PM #27WHT Addict
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- Nov 2004
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- Ashburn, VA
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- 172
Originally Posted by lexingtonAlexander McMillen
President and CEO - Sliqua Enterprise Hosting, Inc. - AS32740
Serving up scale and service since 2002. Is your mission critical?
1-877-4-SLIQUA - http://www.sliqua.com - http://www.isyourmissioncritical.com
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11-27-2006, 09:15 PM #28Junior Guru Wannabe
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- Mar 2006
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- Orlando, FL
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- 98
Great piece of advice there from sliqua. Those who don't know already EV1 and The Planet are now the same trash *ss operation.
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11-27-2006, 10:51 PM #29Web Hosting Master
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- Apr 2003
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- Los Angeles, CA
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- 820
Piece of advice for you.. go elsewhere. If you stay with planet and grow at all this WILL become an every month ordeal.Pings <1 ms, Unlimited Transfer, Lowest Price: http://localhost/
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11-28-2006, 04:01 AM #30WHT Addict
- Join Date
- Feb 2004
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- China
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- 155
I have the same problem and fortunately my "major" box at softlayer has (almost) no problem. There is a os reload recently and my server came back within hours. The "backup" is not as easy as some people suggested here. Because data changed continuously and an "unmanaged" backup/restore may caused some unknown issues. Here is my way:
1. Schedule backups for different types of data and backup manually.
Softlayer provides free 1G lockbox and it's very useful. I also backup data on my computer and on my another server.
2. Backup conf files. They are httpd.conf, my.cnf, php.ini, all AWSTATS confs, all vhost.conf files of Plesk
3. The most important thing is write down all steps for restoring a server after a OS reload.
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11-28-2006, 09:22 AM #31Aspiring Evangelist
- Join Date
- Nov 2003
- Location
- Olde Englandshire
- Posts
- 382
Originally Posted by The CreatureOriginally Posted by The Creature
Bottom line here is that the OP did not take adequate safeguards to ensure his server's uptime and looks to blame someone else for his failing (had he had RAID, this should've been a non-issue).
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11-28-2006, 10:59 AM #32Junior Guru Wannabe
- Join Date
- Mar 2006
- Location
- Orlando, FL
- Posts
- 98
Well the point of these forums is to post your opinions... my opinion is of course biast to a degree, they cost us alot of money. But you'll find if you look up some of the larger hosts, you don't find anywhere near the amount of negative posts about any one company other than The Planet. So are you suggesting that it's just some conspiracy I've dreamed up that they are massively hated?
Bottom line here is that the OP did not take adequate safeguards to ensure his server's uptime and looks to blame someone else for his failing (had he had RAID, this should've been a non-issue).
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11-28-2006, 12:10 PM #33Aspiring Evangelist
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- Nov 2003
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- Olde Englandshire
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- 382
Originally Posted by The Creature
Originally Posted by The Creature
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11-28-2006, 12:15 PM #34Junior Guru Wannabe
- Join Date
- Mar 2006
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- Orlando, FL
- Posts
- 98
Well, saying they are "massively hated" is again, your biased opinion. There are a lot of very happy customers here and on their own forums. Perhaps they are a victim of their own success? Say they have 10,000 customers, if just 1% are unhappy, you've got 100 people ready to bash them right there. If there were 100 people posting negative comments here, I agree that the inference might be that The Planet is "trash", yet that would not be representative if 99% of their customers are happy.
I know that The Planet has around 30,000 servers, give or take. The MTBF of an average hard drive dictates that they are going to have a fair few failures. Are those failures recoverable? Probably. Do The Planet have the time, money or inclination to attempt a recovery? Almost certainly not. The drive will get binned or sent back under warranty, and that's that.
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11-28-2006, 12:17 PM #35Aspiring Evangelist
- Join Date
- Nov 2003
- Location
- Olde Englandshire
- Posts
- 382
I agree, I guess you were just unlucky. Perhaps they had a bad batch? Or maybe they were Maxtor drives
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11-28-2006, 12:23 PM #36Junior Guru Wannabe
- Join Date
- Mar 2006
- Location
- Orlando, FL
- Posts
- 98
lol.. I'll go along with either of those theories, but I'll lean towards the Maxtor side!
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11-28-2006, 01:10 PM #37Web Hosting Guru
- Join Date
- Nov 2006
- Location
- Amsterdam, NL
- Posts
- 250
As other people have said, you need a server in raid preferably with hotswap drives. You seem to have the budget for this, don't take any risks if you stand to lose that much money.
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11-29-2006, 01:29 AM #38Junior Guru Wannabe
- Join Date
- Mar 2005
- Posts
- 92
All drives fail. You should see the pile of dead drives we have at work.
RAID won't completely eliminate down time if a disk fails but it's a lot faster to swap out a drive in an array instead of reinstalling the OS and copying everything back. Of course if you get hot-swappable RAID you could have zero down time.Linux/BSD Systems Administrator
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11-29-2006, 07:46 PM #39Web Hosting Master
- Join Date
- Apr 2006
- Location
- Phoenix
- Posts
- 808
Ive seen alot of raid issues
(ooops, gotta do a 12 hour fsck)
If your business is GROWING, go ahead and get a second server in a cluster.
If your business is standing still, backup offsite.
If your business is declining...pray
Just my 2cJordan Jacobs | VP, Products|SingleHop| JJ @SingleHop.com
Managed Dedicated Servers | Bare-Metal Servers | Cloud Services
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11-29-2006, 08:03 PM #40Junior Guru Wannabe
- Join Date
- Nov 2006
- Posts
- 35
No company in this business can survive and grow without having to hire help. And the more help they have to hire, the harder it is to keep the quality up. And you want a pretty big business to handle your ded server, because if they aren't big enough, you have stability concerns. They might sell and who knows what you get? I say this from experience.
The Planet is way better than the several alternatives I've used before.
They aren't perfect. I've had a couple really annoying issues myself...but in the end I know it was just the 1st degree tech support causing the problem...and to get more expensive people handling every little thing would mean paying a lot more.
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11-30-2006, 11:05 AM #41Junior Guru Wannabe
- Join Date
- Sep 2004
- Location
- RTP, NC
- Posts
- 76
I've said it before and I'll say it again. The planet has horrible service, they ripped me out of over $3,000.
Beware of the planet.
My current host has 24/7 techs and they do not use a wretched call center to bounce calls to underskilled techs.The general public has been manufactured as a Nation of ventriloquist dummies.
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11-30-2006, 09:27 PM #42Junior Guru Wannabe
- Join Date
- Nov 2006
- Posts
- 35
OK then. Who are you with now? Are a lot of people happy with it? If they are established I'll keep it in mind as a backup if it ever comes to it, but I've bounced around a lot and the Planet is the best I had so far.
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11-30-2006, 11:17 PM #43Junior Guru Wannabe
- Join Date
- Sep 2004
- Location
- RTP, NC
- Posts
- 76
Originally Posted by mrdwh
At the moment I am with XLHost, unfortunately they do not have a referral program. I've been with them for two years now and I haven't had a problem yet. I'm not saying that I couldn't have one in the future believe me I have been with A LOT of providers and got into a lot of arguments and had a lot of problems with them. So far, they seem to be good one.The general public has been manufactured as a Nation of ventriloquist dummies.
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12-01-2006, 02:00 AM #44Retired Moderator
- Join Date
- May 2004
- Location
- Toronto, Canada
- Posts
- 5,105
XLhost is pretty good. The only thing is their weekend support is lacking or at least was lacking 6 months ago. If they fixed that, then they would be very solid.
CloudNexus Technology Services
Managed Services
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12-01-2006, 04:04 AM #45Junior Guru Wannabe
- Join Date
- Sep 2004
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- RTP, NC
- Posts
- 76
Originally Posted by CoolRaul
Yeah you're right but I can say that they did give me free $100 software support just because they couldn't do it till the next day, but that doesn't count if you're site is pulling in more daily.The general public has been manufactured as a Nation of ventriloquist dummies.
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12-01-2006, 01:20 PM #46Newbie
- Join Date
- Nov 2006
- Posts
- 5
Originally Posted by lexington
What actions have you taken to get this problem resolved? The planet has a support staff that is there to help you and resolve your problems 24 hours a day.
Chad M.
Marketing
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12-01-2006, 10:08 PM #47Junior Guru Wannabe
- Join Date
- Sep 2004
- Location
- RTP, NC
- Posts
- 76
Originally Posted by Chad-Marketing
The planet sucks.
Two thumbs down to you!The general public has been manufactured as a Nation of ventriloquist dummies.
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12-01-2006, 10:10 PM #48Disabled
- Join Date
- Dec 2003
- Posts
- 1,941
Thanks for the responses guys, but my server is back up now so I am not too worried about their support anymore. At the time I created this topic I wasn't sure when the server would ever come back online. It still took them two days but I was worried that it would have been longer than that.
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12-02-2006, 06:13 PM #49Retired Moderator
- Join Date
- Jan 2003
- Posts
- 9,049
Well good for you. Glad to see that this has been resolved. Generally it does puzzles me why ThePlanet won't revamp their OS reload policies. For example, we would have been very willing to pay extra to get it back in let say an hour or 2. But unfortunately, they stick with their first come first serve policy which unfortunately don't really work for us as we have had servers down 24 hours before.
Needless to say, we no longer consider them for new servers and is moving out existing servers slowly which is a pity : they have an excellent network. But it's impossible for any proper business to leave downtime to chance.••• Like us on Facebook to qualify for discounts! •••
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12-02-2006, 07:25 PM #50Web Hosting Guru
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- Aug 2006
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- 270
Originally Posted by lexington
If you would like help on setting up a fault tolerant system, please ask the WHT community or PM me and I will point you in the right direction.