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  1. #1

    Question Advice on Server Management Companies

    I could use some advice on server management companies for our Linux/Plesk systems. ServerWizards and SeeksAdmin both have many excellent reviews here, but I'm a little leery of companies that don't post an address so you can't tell who you're handing your root password over to. I also couldn't find a privacy policy or NDA (non-disclosure agreement) on either site. ServerWizards costs quite a bit more than SA, but on the other hand, SA has a MySQL connection error on their technical article blog (which is no big deal but is kinda funny for a company that you pay to monitor your services).

    Should I go with one of these companies despite these issues? Are there other companies I should be considering? (Platinum Server Management unfortunately does not support Plesk systems.)

    Thanks,
    Cruz

  2. #2
    Join Date
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    Normally companies that do not provide it on their site will provide it upon contact, thats how we do it. Theres various reasons we do not provide it on our website.
    Steven Ciaburri | Industry's Best Server Management - Rack911.com
    Software Auditing - 400+ Vulnerabilities Found - Quote @ https://www.RACK911Labs.com
    Fully Managed Dedicated Servers (Las Vegas, New York City, & Amsterdam) (AS62710)
    FreeBSD & Linux Server Management, Security Auditing, Server Optimization, PCI Compliance

  3. #3
    Join Date
    Sep 2006
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    I am client of ServerWizards and they sent me all this information e.g. ToS, NDA, address, 24/7 support phone number few minutes after I sent first email to their sales department. I gave them my phone number and they called me right back to address all questions I had about their service. I've been with them for about half a year and couldn't be happier.
    Huge thumbs up ServerWizards!

  4. #4
    Join Date
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    Sorry for the MySQL error, just doing a totallly new design, pretty much new everything so the bugs will go soon. As for ToS, NDA etc we send the NDA when you sign up before we start (or we can before that if you ask) and our ToS is located in the billing center and you can also ask for a copy of that. That will be in our new design once its finished, sometime next week
    Seeksadmin.com Owner: Providing Security, Administration and Optimization since 2001

    Now Offering Windows Serivces.

  5. #5
    Join Date
    Jun 2005
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    I would highly recommend Touch Support. I've been with them for a little over a month and they've been wonderful. They're always on top of any problems I've had and even proactively diagnosed things that could become problems. www.touchsupport.com
    Plutomic Hosting
    Empowering Your Web Ventures
    In Business Since 2005
    Specializing in Web Hosting, VPS, Managed Dedicated Servers and Managed Colocation

  6. #6
    I can highly recommend Seeksadmin. I've been using them for a while now and I've got a couple of their staff on MSN. And they are very very friendly and they always fix your problems quickly.

  7. #7
    Thanks for all the input, everyone. Lots of positive reviews and more choices, and no reason to rule anyone out. This didn't make anything easier! But I guess that's good!

  8. #8
    PSM have a good reviews here and price pretty good

  9. #9
    Join Date
    Jan 2003
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    I recommend SeeksAdmin and Rack911

  10. #10
    Join Date
    Sep 2004
    Posts
    1,904
    Another great company is ServerSupportGuys.com


  11. #11
    Quote Originally Posted by corallinkz
    PSM have a good reviews here and price pretty good
    Yeah, but they can't support Plesk servers. I emailed them to ask about this specifically and they said no.

  12. #12
    Join Date
    Sep 2004
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    Yes that is right. PSM only supports cPanel and a few OS's as well. However, if you are going with cPanel, PSM is another great option.

    I would have to swing to ServerSupportGuys as they handle most of the popular control panels and the same for OS.


  13. #13
    Join Date
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    Quote Originally Posted by jerett
    Another great company is ServerSupportGuys.com

    we have quite a few clients using SSG - and they are great guys to deal with I hear...
    Ditlev Bredahl. CEO,
    OnApp.com & SolusVM.com + Cloud.net & CDN.net

  14. #14
    Join Date
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    Tennessee
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    Another vote for SeeksAdmin. Their responses AND resolutions are extremely quick. They also take the time to explain to you what they did instead of "Your issue is fixed". Tris took the time to answer alot of pre-sales questions that I had that I didn't find answers to on the site.

  15. #15
    Join Date
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    New Delhi, India
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    Another vote for SeeksAdmin here too ...

    p.s. will i get discount in my nxt subs @ Tris

  16. #16
    The only company that I really haven't heard of any complaints about is touchsupport.com
    Caro.Net: Support is everything
    Offering High Quality Dedicated Servers.

  17. #17
    Join Date
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    singapore
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    The only company that I really haven't heard of any complaints about is touchsupport.com
    Because, they are simply amazing.

    I always get a response in less than 5-15 minutes and they do the job well.
    current and satisfied customer of softlayer.com and webnx.com

  18. #18
    Join Date
    Dec 2006
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    What is the company who offer the most proactive server management?

    What is the best one for total unexperienced people who don't know nothing about managing a server?
    ''I wouldn’t mind going to jail if I had three cellmates who played bridge.'' (Warren Buffett)

  19. #19
    Join Date
    Oct 2002
    Location
    Sweden
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    Quote Originally Posted by ItBroker
    What is the company who offer the most proactive server management?

    What is the best one for total unexperienced people who don't know nothing about managing a server?
    Also interested in this. Currently with Servstra and had lots of trouble for a few days now...
    //N!cklas

  20. #20
    Join Date
    Aug 2004
    Location
    Finchley, London
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    I have been using Platinum server management to maintain my three servers and so far they seem to be ok

    Has anyone else used these guys

    del
    1stChoiceWebHost.co.uk
    Budget Website Hosting and
    Supplier of E W Portal 1.7DC

  21. #21
    Quote Originally Posted by N!cklas
    Also interested in this. ..
    Me too.
    I don't see the point to paying a non-proactive server management company when your host can just do anything you ask within minutes.

    To me, you should never have to call your server management company.
    They are supposed to act so that problems never arise.

    I don't want to ever have to request anything anymore.

  22. #22
    Join Date
    May 2003
    Location
    Kansas and PEI
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    I would highly recommend http://www.totalserversolutions.com/

    These guys are right on the ball and always answered any support questions within minutes..

  23. #23
    Join Date
    Dec 2006
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    69
    Quote Originally Posted by sleidia
    Me too.
    I don't see the point to paying a non-proactive server management company when your host can just do anything you ask within minutes.

    To me, you should never have to call your server management company.
    They are supposed to act so that problems never arise.

    I don't want to ever have to request anything anymore.
    100% agree with you, Sleidia.

    I would like to find a hosting company with that kind of management (without contactin a third party).
    ''I wouldn’t mind going to jail if I had three cellmates who played bridge.'' (Warren Buffett)

  24. #24
    Join Date
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    Seattle, WA
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    I would recommend touchsupport.com

    I can tell you a story or two about SSG's :|

  25. #25
    bump for more recommendation.. PSM looks great but my server is freebsd.. i need to make a search for seeksadmin and serversupportguys. want a realible company as well kinda worried giving my root pass on some unknown company

  26. #26
    Join Date
    Sep 2003
    Location
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    Quote Originally Posted by InternetPEI
    I would highly recommend http://www.totalserversolutions.com/

    These guys are right on the ball and always answered any support questions within minutes..
    Gateway Timeout
    The following error occurred:

    [code=GATEWAY_TIMEOUT] A gateway timeout occurred. The server is unreachable. Retry the request.
    Please contact the administrator.


  27. #27
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    Quote Originally Posted by old_expat
    Gateway Timeout
    The following error occurred:

    [code=GATEWAY_TIMEOUT] A gateway timeout occurred. The server is unreachable. Retry the request.
    Please contact the administrator.

    old_expat:- What are you talking about?

  28. #28
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    Is it really that hard to figure out?

    There was a link to a server management company .. I clicked it (2 times, actually) and got the gateway timeout (2 times actually). Sort of humorous / ironic .. no?

  29. #29
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    Quote Originally Posted by old_expat
    Is it really that hard to figure out?

    There was a link to a server management company .. I clicked it (2 times, actually) and got the gateway timeout (2 times actually). Sort of humorous / ironic .. no?
    Yeah, but the website http://www.totalserversolutions.com/ is resolving fine from my end though

  30. #30
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    linuxcares i have received that error on their site before, so hes not just spewing trash

  31. #31
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    No problems, Steven. I was just curious..thats all

  32. #32
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    Quote Originally Posted by Steven
    linuxcares i have received that error on their site before, so hes not just spewing trash

    Havnt heard of that before while anyone trying to access our site but thanks, We will be sure to check into it..

  33. #33
    Join Date
    Dec 2005
    Posts
    76
    Just give a try to Acunett, they are cheap for all the job they done for me... I open near 200 tickets there Allways resolv fast
    http://www.acunettmanagement.com/management.php

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