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Thread: SLA , AUPs, TOS

  1. #1

    SLA , AUPs, TOS

    SLA's, AACCEPTABLE USE POLICIES AND TERMS OF SERVICE all the same thing. if not whats the difference?

    thank you in advanced for any help

  2. #2
    its just up to the providers to decide which one they pick

    and it sounds cool and professional

  3. #3
    Join Date
    Jan 2005
    Richmond, VA
    Actually, feomateo is very wrong. It is not at all about which one sounds cooler. All three are very necessary.

    SLA - Service Level Agreement
    Defines the level of service the provider will offer. Expressed in xx.xx% form, usually includes clauses concerning acts of God, hardware failure, etc, etc...

    AUP - Acceptable Use Policy
    Dictates how the service can be used; for instance, whether or not adult content can be hosted

    TOS - Terms of Service
    This is the meat of the relationship between host and client. It defines the services provided, the roles played by the host and the client, and the responsibilities of each.
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  4. #4
    Join Date
    Jun 2003
    Nova Scotia, Canada
    SLA: Service Level Agreement
    An agreement between the client and the provider for a certain standard of service. Service levels can be defined in many ways and are dictated by the provider. Typically outlined in an SLA are: Network uptime, Server uptime, resource availability and support response/resolution times.

    TOS: Terms of Service
    The terms under which you must operate to exist as a client of the provider. This is commonly teamed with the acceptable use (or usage) policy

    AUP: Acceptable Use/Usage Policy
    This is a contract between provider and client which outlines what is/is not acceptable use of the service being rendered. This usually outlines what is defined as abuse of network, resources, etc.

    These contracts shouldn't be taken lightly. They are not there purely to "look cool" or "look professional". These are all legally binding contracts that keep both parties in check. I'd advise you consult a lawyer in your area in order to have contracts drawn up that would be legally binding in your area.

    EIRCA Ltd, home of The Genius Network.

  5. #5
    Join Date
    Jun 2006
    I think OP missed Privacy Policy which is very important one

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