We have a client who has been trying to transfer a domain away from Brinkster for the last month, each time it falls flat on it's face. Brinkster are now saying that when you update the administration details on a domain, a new 60 day lock is put in place. to prevent transfers..... The client is not trying to change the registrant information, purely the administration details to aid in the transfer. Theres a 60 day period when you first register a domain, but I've never heard of a 60 day period when you update the administration details?
I've been in a couple of live chats, must admit was hidding as a potential customer a few times
, but it was the only way to find out the exact information as a potential customer vs new customer. During the chats they simply said it was ICANN policy, when you update the administration details a new 60 day lock is put in place, but could only provide the ICANN website link, and not specific documentation which shows it.
It gets worse...
When I asked them if I only wanted the administration contact updated, they stated "We update all of them when we update the contact information. So therefore it would be considered a change of ownership". So they would even change the registrant information to the new administration contact? So in theory, they are transferring ownership to a possible third party without the customers permission, if the customer only requests the administration details to be updated? wow.. scary..
I asked for a supervisor to call, and was told that they would not make international calls, and to try and catch a supervisor in live chat tomorrow.
Am I going mad or am I missing something?