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Brinkster Problems - Help Appreciated!

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  #1  
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Junior Guru Wannabe
 
Join Date: Jun 2006
Location: United Kingdom
Posts: 95
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Brinkster Problems - Help Appreciated!


We have a client who has been trying to transfer a domain away from Brinkster for the last month, each time it falls flat on it's face. Brinkster are now saying that when you update the administration details on a domain, a new 60 day lock is put in place. to prevent transfers..... The client is not trying to change the registrant information, purely the administration details to aid in the transfer. Theres a 60 day period when you first register a domain, but I've never heard of a 60 day period when you update the administration details?

I've been in a couple of live chats, must admit was hidding as a potential customer a few times , but it was the only way to find out the exact information as a potential customer vs new customer. During the chats they simply said it was ICANN policy, when you update the administration details a new 60 day lock is put in place, but could only provide the ICANN website link, and not specific documentation which shows it.

It gets worse...
When I asked them if I only wanted the administration contact updated, they stated "We update all of them when we update the contact information. So therefore it would be considered a change of ownership". So they would even change the registrant information to the new administration contact? So in theory, they are transferring ownership to a possible third party without the customers permission, if the customer only requests the administration details to be updated? wow.. scary..

I asked for a supervisor to call, and was told that they would not make international calls, and to try and catch a supervisor in live chat tomorrow.

Am I going mad or am I missing something?

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Last edited by AventureRichard; 11-23-2006 at 06:46 AM. Reason: New Information


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  #2  
Old
Web Hosting Master
 
Join Date: May 2004
Posts: 4,018
Sounds eerily familiar.

Go Daddy and its sister company Wild West Domains impose that 60-day transfer
restriction to both its end-users and resellers whenever any fields under registrant
are changed.

Is this brinkster.com being referred to? I found this on their legal fine prints:

http://www.brinkster.com/AboutUs/TOSShared.aspx

Quote:
2.03 Domain Names may be registered by Brinkster on your behalf through a variety of Domain Name Registration services (each a "Registrar"). Each Registrar has its own terms and conditions concerning the registration and maintenance of Domain Names and you agree to be bound thereby.
If you do a WHOIS on your domain name and it shows either Go Daddy or Wild West
Domains as the registrar, that explains the 60-day thing.

  #3  
Old
Junior Guru Wannabe
 
Join Date: Jun 2006
Location: United Kingdom
Posts: 95
Thanks for that Dave, Yep, was registered through wildwestdomains.com by brinkster.com
So it's not really an ICANN policy, is it just GD or WW?

Just seen our customers domain, and brinkster have removed our customer as the registrant, and given us ownership of the domain. Surely this could run into problems in certain situations?

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Richard - Aventure United Kingdom
Managed Servers, Email Marketing, CPanel Shared/Reseller Accounts
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  #4  
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Web Hosting Master
 
Join Date: Jun 2005
Posts: 5,866
It's GD/WWD policy only. Crazy, we all know, but it's a fact of life if you register your domains at GD or WWD or BlueRazor, or any GD Reseller (which I guess Brinkster is).

So when did you last change any tiny detail of your Registrant Info. Count 60-61 days from then.

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  #5  
Old
Web Hosting Master
 
Join Date: May 2004
Posts: 4,018
Quote:
Originally Posted by AventureRichard
Thanks for that Dave, Yep, was registered through wildwestdomains.com by brinkster.com
So it's not really an ICANN policy, is it just GD or WW?

Just seen our customers domain, and brinkster have removed our customer as the registrant, and given us ownership of the domain. Surely this could run into problems in certain situations?
Yup.

In certain situations, yup. I'm sure you can handle it, but just post here if you need
feedback.

I was honestly taken aback at first because brinkster's WHOIS shows their domain
name is with Dotster. But it's possible they're letting their domain name stay with
Dotster for the time being while reselling for WWD at the same time.

Who knows?

  #6  
Old
New Member
 
Join Date: Aug 2010
Posts: 1
Hello,

To be more exact on how the restrictions work with the domain names and what is deemed to the restriction. If you change a name or business name on the domain. Then you are going to be affected by the 60 day waiting period.

However, updating the address and the email address will not apply you to the waiting period.

Hope this clears up some confusion!

  #7  
Old
Web Hosting Master
 
Join Date: Oct 2007
Posts: 717
BrinksterSupport, after 4 years, I would assume the domain has either transferred or renewed, may even deleted.

Dragging up a 4 year old thread is a little confusing, however, as the domain name was registered by WWD it was all cleared up.

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