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  1. #1
    Join Date
    Jul 2006
    Posts
    190

    Part-4 : Hosting Essentials

    This is my 4th tutorial about running a webhost.

    These are some things you must always practise and mantain through your companys life.

    • Support


    Reseller:

    If you have a reseller with a company then you might need outsoruces support and thats it , it will be the best money you have ever spent, support is everything!
    You must always have people online ready to solve peoples problems ofcourse it will cost you but then again it will turn up as a valueable asset!
    the sites that i recommend are

    http://touchsupport.com

    So far no bad review and good service as well.


    Dedicated and VPS:

    Ok dedicated servers and vps are VERY hard to manage problems you have never ever even heard of will come out of the wazoo and have you in a choke hold
    Its really hard securing a dedi server, there are problems that are completely bizarre such as memory and bandwidth leaks.

    NEVER go for cheap management its like having a crook do your financial management….your management company is the only thing you can rely on, my personal experience, when I started I used PSM and got hurt bad lost almost 300$...cheap is never the way plus what would your customers think if they knew that you cant even pay for the mantainance of your server? That is certainly not a good picture.

    The only company id suggest is:

    http://serversupportguys.com




    • Refund


    ALWAYS keep a refund policy, what your customers pay you is not your allowance that you can spend on whatever comes first online, ALWAYS ALWAYS stay under the impression that the customer wants its money back and be ready with his/her refund, this is not only a full proof plan for your business but also a part of good ethics, and I believe in a COMPLETE REFUND guarantee rather then just 30/60/90 days, if they are unsatisfied with your service for any month offer a full refund for that particular month and resolve whatever it is that they are having problems with.

    Remember you are running a company not a scam, the money you get is given to you for a service!


    • Advertising/Marketting

    For any starting host the best way to advertise is Google Adwords:

    http://google.com/adwords/

    You must have at least a 100$ budget to get the word around on your host.
    Places like our very own WHT is also a great place to get advertising as well

    Click the link for more info on advertising here:
    http://inetinteractive.com/advertisi...webhostingtalk


    • Policies


    Ahh yes the final part, policies are very important for a web host as they are the rules that you have to follow and the guidelines for day to day conduct, if you can make one up its great if not get it here:

    http://hostlegal.com



    These really important , they tell any/all potential customers about what you offer and what are the rules and regulations that they have to follow and what kind of protection do they get by hosting with you.


    Hope you learned something new today
    That’s it for Part-4

    Next Part:
    COMING SOON
    Par-5 When to go bigger (RESELLER – VPS – DEDICATED – COLO )

  2. #2
    Join Date
    Nov 2005
    Location
    USA
    Posts
    864
    Good job... very informative.
    GS RichCopy 360 - Voted #1 for data migration and replication in terms of performance and features.

  3. #3
    Join Date
    Jul 2006
    Posts
    190
    Thanks Ahmed, i got quite a few pms for another tutorial so here i am

  4. #4
    Join Date
    Oct 2005
    Location
    United States
    Posts
    1,402
    Thank you for your nice tutorial!
    I hope part5 will post soon, very interesting!
    Tommy Tran - tommy @ vinax.net ::: VINAX, LLC ::: http://vinax.net ::: Since 2004
    Premium Dedicated Servers and Colocation in downtown Chicago (350 E. Cermak Rd)
    Premium Bandwidth, 100% Network & Power Uptime SLA, 24/7 Prompt Tech Support

  5. #5
    Join Date
    Jul 2006
    Posts
    190
    No problem i just post my experiences and what ive learned from them
    trial and error i guess

  6. #6
    Join Date
    Jun 2004
    Location
    U.S.A
    Posts
    1,463
    You have done a fantastic job creating all of these tutorials. Thank you so much for your time and effort!

    Mike

  7. #7

    Flsh tutorials

    Keep it up, these tutorials look good to me.

  8. #8
    Join Date
    Dec 2006
    Location
    London
    Posts
    658
    I just wanted to also say thank you for creating these tutorials. They've given me things to think about.

    Cocodude
    GigaTux, Value Linux Hosting
    UK, US and Germany based Xen VPS. Reliability is key! Quick support response and 99.9% SLA.

  9. #9
    Do you have any suggestions for non-indian support companies?

  10. #10
    I suggest for any companies to use paying software, Because customers will want to see what your spending the money they give you on. It shows some reassurance to them.

  11. #11
    Join Date
    Dec 2006
    Posts
    443
    Nice tutorial although i've been in this sector for 3 years now i can imagine that a starting company will find these tutorials helpfull.

  12. #12
    Very helpful, thanks

  13. #13
    Join Date
    Jan 2007
    Location
    USA
    Posts
    45
    You should write a book on this. =)

  14. #14
    One more thing I would like to add to this list. Always, Always have a monitoring system. There is nothing more embarrasing then getting a client saying.your server is down and your like not it's not. Tell your client's if it is! I recommend Alertra.

    www.wattproxy.info


  15. #15
    Quote Originally Posted by repoman
    One more thing I would like to add to this list. Always, Always have a monitoring system. There is nothing more embarrasing then getting a client saying.your server is down and your like not it's not. Tell your client's if it is! I recommend Alertra.
    Quite true. Hyperspin is also very good too (and possibly a little cheaper).
    Vertivo :: Affordable Web Hosting Packages and Reseller Plans
    We offer affordable and reliable Linux-based Reseller and Shared Hosting Plans. Accepted: All major Credit Cards and PayPal.

  16. #16
    thanks..this tutorial really helped

  17. #17
    Join Date
    Feb 2007
    Location
    Servers World!
    Posts
    17
    About legal issues also dont forget to ask your lawyer all your issues before starting any venture online. offering affordable web hosting services is always a delicate matter, you must be totally informed before you move ahead!

    Regards


    <<Signatures to be setup in your profile>>
    Last edited by anon-e-mouse; 02-24-2007 at 07:05 PM.
    BullionHost.com - *Unix *Windows Web Hosting 100% Uptime
    30 days money back - Instant Activation - Software - For you: USA tel/fax number


  18. #18
    Join Date
    Feb 2007
    Location
    Corvallis, OR
    Posts
    293
    Really good information, a fellow entrepreneur like myself.
    Bobby Samai - Director of Marketing
    www.peakinternet.com 1.800.731.4871 Ext 4968 24/7 Support Center
    PEAK - Out to change the way business is being done since 1992
    Colocation | Dedicated | VPS | Shared | Broadband

  19. #19
    Join Date
    May 2008
    Location
    EastLake, Michigan
    Posts
    3,130
    Nice Very Useful

  20. #20
    Join Date
    May 2003
    Location
    Scotland
    Posts
    3,716
    You must have at least a 100$ budget to get the word around on your host.
    Places like our very own WHT is also a great place to get advertising as well
    I disagree with both of these. Adwords is not great for a startup host, too much competition and your clicks are likely to get used up quickly as you will need to price them high with little follow through likely.

    Advertising on WHT as a startup is even worse, WHT visitors are less likely to go with a small startup, they are much more versed in the industry generally and will pick a host with history.

    Local advertising is the way to go, dont try to take on the global market from the get go. Use a market thats likely to support a local business and that market is outside your front door, not on the other side of the world. Once you get going you cant take on the world


    Firstly, Adsence

  21. #21
    An exellent tutorial
    Thanks to do this i'm new in this world

  22. #22
    Thanks, that's something I was looking for.
    Web-Unleashed.com - Mastering The Web For You

    Reliable cPanel Hosting at the most affordable prices.
    Packages: UnleashedFox | UnleashedDaemon

  23. #23
    Join Date
    Jun 2009
    Location
    Toronto, Ontario
    Posts
    104
    I agree with wisenerl, however overall another great tutorial

  24. #24
    This is a great start. Nice tutorial. Thank you for sharing.

  25. #25
    Join Date
    Apr 2010
    Location
    Canada
    Posts
    1,762
    touchsupport sucks in my opinion. nothing is better than doing it yourself. and if you need support, hire someone to do it. why pay $4.25 per support ticket? that's like a month's profit from one customer! and what happens when you exceed 75 tickets in a month? no more? that's just not good enough.

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