To all cpanel hosts, if you tend to use the suspend button alot, keep in mind that even though you think you just cut off all supply to your customer, think again. Your doing nothing more then change their homepage and maybe cutting off their cpanel access.
Suspending an account with Cpanel does NOT suspend their FTP access, so they can freely go into their FTP and delete anything or add anything they want, even use that FTP account to suck your bandwidth dry, say for WAREZ etc...I doubt cpanel will monitor bandwidth usage of a suspended acct, I may be wrong.
None the less, we use the feature alot, to suspend accts for billing, illegal content etc....no use in even having a suspend feature when it actually just changes their home page from "Welcome to JKFJKD" to "Your account is suspended"
This bug or non-enhancement needs to be fixed promptly, i urge you to contact your distribtor or Darkorb to fix this asap
When I use the "suspend" feature the user's password is changed which blocks their access to email and ftp. I know it works because I see their ftp access attempts in the servers logs with the error message "USER username (Login failed): Incorrect password."
you might want to check your cpanel install. It works fine on mine, I just tried it to make sure on a little non profit site I run and own, it does suspend the password for FTP acccess. In fact I had to resync FTP to be able to log back in once I unsuspended it.
I reported this a while back in a similar situation. When an account goes over its bandwidth allocation, you'd think Cpanel cuts access to the entire site completely right? NOT!
I had this guy serving tons of warez files. Cpanel suspended the site automatically for bandwidth over-usage. But I noticed the usage was like 15GB when they were only allowed 3GBs. A couple of hours later it was up to 20GBs. So I investigated it further and found that this guy was posting zip files on some message board. I tried visiting it and clicking on the link. Guess what? It let me download the file!