That's right, and I've learned my lession. It brought me here and I kindda found out more how sucky they are from other posts.
I've been with them for just 3 months, and already dealt with 3rd time that my databases got screwed up. On the second time, I had to restore the databases by mysefl. This time, my db have been down for over a week!!! All my db basically gone as well as all the accounts. When I contacted them via live chat, the conversations always end up with "please email to support@..." together asking for another few hours, but these "few hours" have been adding up to 10 days with no solution!!!.
After over a week I've been pushing them to fix the issue via emails, they don't seem to be able to do the job with their poor technical skills... and it's been 3 days without response since I sent my last support ticket
I've read here on some posts that's it's even harder to ask them for credit back and even some users got unexpected charges on credit card after cancellation
I know.. maybe I've just been too easy, or too lazy to envolve the work on switching to another host.
Talking about the status of those tickets, everytime they reply the ticket, the status automatically changed to "closed" no matter how it actually is. Even when they reply for just asking me something like "Please re-create the database and let us know then we restore the data..." but the status is already "closed". I brought this up to their support then it's been little bit better. But another thing I've found: whenever I reply to a ticket, I will never get a response. The only way to get their response is.. to create a new ticket!
thanks for the advise. I'm still trying to get them refund.
By the way, any suggestions for the host service? I've been reading around the posts and the review sites pretty much have all the good reviews for their sponsors... so it's hard to find a good host. What I need is just for a foreign site with not much visitors as a starter, with MySQL, PHP, emails. This site is just for fun, but at least it should be up on the internet most of the time...
I would def look around for host or individuals that would host your site at a discount until your lease is up with dot5. Many would love to do it for you but can't offer their services unless you post in the "requesting service forum" located here: