24/7 Emergency Procedures for Level 5 & Subscribers
For all services modified by the client or not installed by Hosting-ie's team, detailed emergency procedure must be provided for each monitored service. Emergency procedures to restart unsupported softwares and services can be provided. In the case of the failure of an unsupported service, our team will only intent to RESTART the unsupported service with the provided emergency procedure. In the case that the restart procedure would fail, you will be contacted to follow up and fix the issue with the unsupported software.
does this state that reboots are not included ?
I was told by Max ( the only name on any email ) that reboots were free to fix hardware problems. others are not free.
What hind of reboot will fix a hardware problem?
I sure hope if there was a hardware problem they would do more than reboot it.
Glad you have good luck.
The truth is this provider is dishonest and misleading.
I never paid for reboot with them
and never seen some one writing some like that about them,
that is strange,
you probably piss some badly man.
I had some trouble ones and had to pay for 15 min of remote hand which is minimal with them, paid 15 euro
comparing to other companies believe me that is fear enough having in mind all other pluses of server, speed and traffic.
have a look to the same term it never says all that is free of charge
for services and managment you need to have a look to http://hosting-ie.com/content/view/26/63/
Click to "+ View additional work time rates"
In my experience they do some expensive stuff for free unlike other providers but you need to know how to ask
yes sure do you know any better company?
with unlim speed like that one, I'll be glad to get better one, I don't care, I'm always ready to go for the best for the cheapest price )
I hear that they did charge some lads for some cases in US, Canada, and Germany.
SO if they treat you i would be bit more carefully Man, they are the ones who really does it and have an benefit from there, so spell check wouldn't help unless your profile is not correct in the file as I always do for any case))