I just wanna leave provps.com,the support is teribble
before yesterday I thought it was a nice vps provider,powerful web control panel,nice ping & uptime,& the reasonable price (they have a special offer now give 50% more storage & bandwidth).
just yesterday I upgraded my plan from 128 plan to 192 plan,I think I can get more performance after I get 384M RAM for my vps.but I can't image it,the nightmare is coming.I follow their support that stop the vps & increase the storage in the web cp,the I start my vps but can ssh to it.after I login into the console access,I found that the /etc/conf.d/net was missed config so I configed it & reboot,but still can' t ssh.
I sent a ticket to them but no reply until the next morning I've a nice sleep,it said they had fix the problem & ask me why don't call them.I tell him I'm in China,I've no condition to make an international call.For my superise, my vps is still can't ssh. I've sent a ticket again,but no reply for about 2 hours
my vps had downed for 16 hours.
P.S.1 Their helpdesk hs some errors now. When I wanna open a ticket it give me a black page. & click a history ticket I got "Fatal error: Call to a member function on a non-object in /home/provps/public_html/cerberus-support-center/includes/widgets/track_tickets/box_track_ticket_view.php on line 68" 's error. I told these thing to them,but no reply.
P.S.2 I can't change the kernel from the web cp,I told the thing to them,but no replay.
Your VPS was broken because you had forgotten to add the default route and gentoo was guessing the gateway address. You have console access to your vps, if you log into the manager and click console access you will see a ip address that you can connect to and gain console access. This will allow you to correct the exact problems you where having.
We did have a problem with our helpdesk that was the result of a upgrade to Cerberus 3.3 and we had told you this already in a reply. The problem has been corrected. My reply to you about calling us was only a recommendation, i always recommend that anybody having a emergency type problem call us, it's the quickest way to get a hold of rep that can help correct the problem and get you back online.