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  1. #1

    What's going on?

    Hi there,

    Ok, I am having a little trouble with one of my websites, let me tell you's the story and please see if you can help me...

    I purchased a shared hosting account with xxx.

    I then set everything up and got the site on the web.

    After a while I believed that I may need a semi-dedicated account to handle a leap in traffic so I purhcased one but also kept the shared one with the same company.

    At this stage I have the site still on the web and it is being hosted with the shared plan, I have not yet used the semi-dedicated at all.

    I come to realise that I actually don't need the semi-dedicated so I cancel it but tell the company do NOT cancel the shared account also as it is the one that is hosting my website at the minute.

    So, the company email me back and tell me that the semi-dedicated account is cancelled, I go to check my website and I see a page from "Apache" and all this stuff, so I email them back to ask if they cancelled the shared and they say no, but I am left here with no website on the web and this has never happened with any of my other sites before so I think it must have something to do with the hosting.

    Does anyone know what's going on, lol?

    I know that's a bit confusing, but I think this company may have shut down both accounts and left me with no hosting for my site.

    What you think?

    Thanks

  2. #2
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    2,336
    What is the url of your website?
    Personal Blog: Here | Currently Hosted By: GoDaddy | Twitter: @Quartz87

  3. #3
    Hi,

    The URL is internetmarketersexposed . com

    I can't post a live link because of the five post rule

  4. #4
    Join Date
    Jan 2004
    Location
    SoCal
    Posts
    63
    Quote Originally Posted by nm06
    I know that's a bit confusing, but I think this company may have shut down both accounts and left me with no hosting for my site.

    What you think?
    I think you should call your hosting company and ask them what they did.

  5. #5
    Join Date
    Aug 2005
    Location
    Barcelona, Spain
    Posts
    3,397
    Yep, that's an empty account folder... Let's hope they have a backup for you, or that you made them yourself before this happened!

    It's a shame to hear this, especially because the webhoster is claiming they've only deleted your semi-dedi account...
    hi there!

  6. #6
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,985
    nm06,

    It sounds like your account wasn't migrated properly back to the shared account or they host both semi-dedicated and shared on the same server :/ and the entries were removed from the apache config when they removed the account.

    Contact them though: They're the only ones who can resolve it!
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  7. #7
    Hi folks,

    Thanks for your replies :-), I have just received an email stating that the site is currently pointing to the semi-dedicated account, so the guy doing it must have got mixed up or maybe I didn't explain it in the best detail.

    Anyway, it looks as though it may be fixed soon :-)

    Yep, I still have the webpages and files on my desktop so nothing will be lost if there are any problems.

    Just need to get the site back up ASAP now, lol.

    Thanks

  8. #8
    Join Date
    Oct 2003
    Location
    Chattanooga
    Posts
    8,985
    nm06,

    Glad to see the issue is being dealt with!
    Let us know how everything turns out.
    David
    Web hosting by Fused For businesses with more important things to do than worry about their hosting.

  9. #9
    Quote Originally Posted by nm06
    Yep, I still have the webpages and files on my desktop so nothing will be lost if there are any problems.

    good job, many around here could learn a lesson or two from you.
    Technical Advisor for new A&E Series The Killing Season
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    Starts November 5th!

  10. #10
    Join Date
    Jun 2004
    Location
    Canada
    Posts
    2,336
    Good to hear
    Personal Blog: Here | Currently Hosted By: GoDaddy | Twitter: @Quartz87

  11. #11
    Join Date
    Mar 2005
    Location
    United States
    Posts
    308
    Quote Originally Posted by nm06
    Yep, I still have the webpages and files on my desktop so nothing will be lost if there are any problems.
    You must have the same desktop organization skills as me. I have about 17 web pages stored on my desktop. I like having them easily accessible

  12. #12
    Join Date
    Dec 2004
    Location
    New York, NY
    Posts
    10,574
    Quote Originally Posted by Dave B
    good job, many around here could learn a lesson or two from you.
    Agreed.
    MediaLayer, LLC - www.medialayer.com Learn how we can make your website load faster, translating to better conversion rates for your business!
    The pioneers of optimized web hosting, featuring LiteSpeed Web Server & SSD Storage - Celebrating 10 Years in Business

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