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  1. #1

    * Rick - VarHosting!!

    Hello every one

    Till now and the problem of node102 didn't resolved!!

    the migration was suppse finised on 16-Nov.-2006 and till now, nothing new
    every thing is down

    Funny Stuffs

    No one reply the mails of the support
    if you go to the support area for varhosting you will found more than 18 ticket with no reply

    chat operator didn't know what is goin on

    Rick didn't reply any mails

    Rich phone with the answer machine

    varhosting.net website is down

  2. #2
    Join Date
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    I don't want to say anything bad about varhosting.net because I never used their services, but, if you have all this problems with them, why do you stay there?

    If I were you, I would pack my stuff a long time ago.
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  3. #3
    Believe me as the first moment this machine will be up i will move all my accounts but really i didn't belive what is goin on ?

  4. #4
    Join Date
    Dec 2005
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    Hope Rick will explain here about the exact issue

  5. #5
    Join Date
    Oct 2003
    Location
    UK
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    3,375
    the chat operator did not know what was going on!! thats not good at all if their support company don't even know their clients servers have been down, I agree maybe moving to another host maybe your best option.
    Cyber Host Pro Ltd - over 10 years in the UK hosting industry.
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  6. #6
    Join Date
    Jul 2006
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    190
    Well they are back up now, and am i mistaken or do they use joomla??

  7. #7
    Quote Originally Posted by CX.Eric
    Well they are back up now, and am i mistaken or do they use joomla??
    Yes, it is joomla. But their website looks good
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  8. #8
    Join Date
    Oct 2006
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    Tipton, IN
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    417
    Quote Originally Posted by PremiumHost
    Yes, it is joomla. But their website looks good
    When it's working. Hehe!

  9. #9
    Join Date
    Sep 2004
    Posts
    134
    just stay away from this company..

    I supposed the way Rick works is similar to Roj.. either no reply to support ticket/email or they will give u a simple reply that doesnt help anything at all... till today, my biz partner still hasn't received any refund from them even he has sent all the requested info to Rick...

    I should have asked my biz partner not to take their service at the beginning.. too bad, he fell into Roj trap... too many empty promises from varhosting =(

  10. #10
    Yes, it is joomla. But their website looks good
    You say that like you are surprised - lots of Joomla sites look good - and you would be surprised to see the company list using Joomla - simply outstanding solution (yes, we use it as well)

    I "think" varhosting just underwent an ownership change - sorry to hear about your issues, but, I would give the new owners a shot to clean this up - they inhereted quite a mess -

  11. #11
    Join Date
    Sep 2005
    Posts
    38
    Quote Originally Posted by CartikaHosting
    I "think" varhosting just underwent an ownership change - sorry to hear about your issues, but, I would give the new owners a shot to clean this up - they inhereted quite a mess -
    I was thinking to do that, but problem is that nothing is changed, support is still lousy, they are (without anounce that they will do that) move UK based server to USA!!! I didn't ordered UK based reseller because i couldn't find one in USA.
    And worst of all for more than 48h they can't find 4 accounts (domains) from my reseller that now are missing (Rick even asked me am i shure that i have them!!!).

    Problems can hit anywhere, hardware is unpredictable... i understand that but on what would be based that "another chance" with what they earned it?

  12. #12
    Join Date
    Apr 2004
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    Ontario, Canada
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    158
    Quote Originally Posted by Alicia
    just stay away from this company..

    I supposed the way Rick works is similar to Roj.. either no reply to support ticket/email or they will give u a simple reply that doesnt help anything at all... till today, my biz partner still hasn't received any refund from them even he has sent all the requested info to Rick...

    I should have asked my biz partner not to take their service at the beginning.. too bad, he fell into Roj trap... too many empty promises from varhosting =(
    That's a really unfair thing to say. Rick inherited a real mess, with all the unsolved or ignored problems from varhosting. Like Cartika said, give them a chance. Cleanups don't happen overnight, especially with that magnitude of disgruntled clients.
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  13. #13
    Join Date
    Oct 2006
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    Tipton, IN
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    Quote Originally Posted by countrytyme
    That's a really unfair thing to say. Rick inherited a real mess, with all the unsolved or ignored problems from varhosting. Like Cartika said, give them a chance. Cleanups don't happen overnight, especially with that magnitude of disgruntled clients.
    +1

  14. #14
    Join Date
    Dec 2005
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    Give Rick some more time to become stable...may be he is a newbie to this webhosting field?

  15. #15
    Hi,

    Data migration can be one of the hardest things to do. As data can easily get out of sync (email / database updates) as well as high load during the backup process which is probably why most users are complaining these days. The fact is migration is always difficult to do on a large scale especially 12 server! That is one busy month for them. They dont have an established support team as bought out just occur and they just started migrating.

    This is probably a major headache for most clientele due to the fact that the delay in chat / tickets are due to new ownership possibly new team so they dont know whats going on. Migration if done right can be a smooth transition however one should really establish the team first and get everybody in position.

    I am sure Rick is extremely tire after a week of support tickets / migration / phone calls. I am sure he should have everything rolling soon give it a few more weeks. As once everything is settled things should be smooth sailing.
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  16. #16
    Could any one give me Rick mobile i tried to call him but answer machine replying me any other phone number to call him

  17. #17
    I think one major lesson we can all learn here is to be very careful when buying over a company that has some major problems. You must be extremely good where such a company is weak and must be highly experienced where the company lacks experience. To buy over a "sick" company and make it healthy, you must be a "specialist" in dealing with the sickness or you must have "specialists" on your team. If not, you may need a miracle for the company to survive.

    Due to the dissatisfaction people have with Varhosting lately, Rick has little time left to turn things around. While many here may understand his situation and want to give him the benefits of the doubts, resellers are under pressure from their clients and most clients don't care about the details. They simply want to see the system work. They don't accept excuses. Resellers have to put the interest of their clients first. Rick may have the sympathy of those that understand his challenges, but he must perform exceptionally well to turn the company around.

    I suggest those of you that understand Rick's situation give him some useful tips on how he can turn things around quickly and get the company going. It doesn't look as if he has a lot of time left. If he succeeds in turning things around, Varhosting will blossom again in a few months. Personally, my patience is running out because I am working on a few mission critical projects. I hope that things will work out well with Varhosting soon.

    Be careful when buying an existing company!!!

    Best wishes, Rick.

    Manny.
    Last edited by manny1; 11-19-2006 at 11:15 AM.

  18. #18
    Quote Originally Posted by Storm911
    Could any one give me Rick mobile i tried to call him but answer machine replying me any other phone number to call him
    I will appreciate this information as well. I don't succeed in getting anyone on the phone when I call the company.

  19. #19
    at least some of my accounts are working now, but there are still some account which are missed

    i am appreciate Rick situation now but
    why he did reply our mails ?
    why he didn't reply the phone ?
    why he make the chat offline ?

  20. #20
    Join Date
    Dec 2005
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    1,337
    Quote Originally Posted by Storm911
    at least some of my accounts are working now, but there are still some account which are missed

    i am appreciate Rick situation now but
    why he did reply our mails ?
    why he didn't reply the phone ?
    why he make the chat offline ?
    Hope he went out for a vacation trip and will come back soon!

  21. #21
    Quote Originally Posted by zalutao
    And worst of all for more than 48h they can't find 4 accounts (domains) from my reseller that now are missing (Rick even asked me am i shure that i have them!!!).
    Oh boy .....

    They lost my whole resellers account!
    Now I did transfered all accounts some time ago, luckely because my clients and I did n't had to go through this massive downtime because I took action some time ago.

    Still it's not acceptable to loose an entire resellers account (where are the backups?).
    It isn't either to not respond to my emails/ticket.
    I knew I wouldn't renew my services with them and now it changed it's owner, I don't think I would reconsider after their lack of communication (I was not aware of these changes) and lack of support.

    What an "company" ....... Roj or Rick, it doesn't matter, it's still VARHosting lol

  22. #22
    Quote Originally Posted by wim20178
    Oh boy .....

    ... I knew I wouldn't renew my services with them and now it changed it's owner, I don't think I would reconsider after their lack of communication (I was not aware of these changes) and lack of support.

    What an "company" ....... Roj or Rick, it doesn't matter, it's still VARHosting lol
    I thought I am the only one not informed about the migration. I found out after having some difficulties with my site and then visiting varhosting's website in my attempt to get in contact with someone from the company. I saw Rick's name there, and then visited WHT to see if I have been missing out on some information. That is how I found out that the company now has a new owner.

    I hope that experienced hosting providers in WHT will send Rick some great ideas to help him salvage this company. It is not encouraging to the industry to see companies start up very well and then to end up closing up after the owners have invested a lot of money and time. It is better for the reputation of the industry to see everyone succeed. Since I am not specialized in hosting, I believe there are more qualified people in this forum to help Rick. Please do if you can.

  23. #23
    Join Date
    Oct 2006
    Location
    Tipton, IN
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    417
    Quote Originally Posted by manny1
    I thought I am the only one not informed about the migration. I found out after having some difficulties with my site and then visiting varhosting's website in my attempt to get in contact with someone from the company. I saw Rick's name there, and then visited WHT to see if I have been missing out on some information. That is how I found out that the company now has a new owner.

    I hope that experienced hosting providers in WHT will send Rick some great ideas to help him salvage this company. It is not encouraging to the industry to see companies start up very well and then to end up closing up after the owners have invested a lot of money and time. It is better for the reputation of the industry to see everyone succeed. Since I am not specialized in hosting, I believe there are more qualified people in this forum to help Rick. Please do if you can.
    I've offered him my time.. It's been almost 2 weeks and no response.

  24. #24
    Hi
    I am one of old resellers of Varhosting.
    When I start with VAR , the service was good.
    I don't want speak about past
    Now
    I have a small problem in my windows reseller account.
    one of my important customers has a problem in his email account.
    I have sent over 15 email for solving this issue.
    But no reply no update no live chat.
    I don't know how other resellers solves their issues.
    If someone knows , Kindly Please Please let me know.

    I only think when Var bought to Rick , rick should ask Roj continue support with his team and in this time Rick could move all his servers to new location.
    Always hurry in doing a good jobs make that jobs bad.

    Hadi

  25. #25
    Join Date
    Sep 2005
    Posts
    38
    Is some of you get some reply on emails sent to Rick? He didn't send me any response in last 3 days regarding to my problem with lost accounts...

  26. #26
    Join Date
    Dec 2005
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    Are you contacting Rick to his personal email? May be he is not ina condition to check the mails?

    Did you send tickets to their technical department?
    Senior Server Administrator

  27. #27
    Join Date
    Sep 2005
    Posts
    38
    Quote Originally Posted by linuxcares
    Are you contacting Rick to his personal email? May be he is not ina condition to check the mails?

    Did you send tickets to their technical department?
    Yes, to his email that he put on varhosting.net as his contact email in case of some problems, old support sistem is off, and on new i can't register (Disabled by administrator) On live chat there is no one... On the phone is answering machine...
    But as I can see they are updating news regarding to other nodes migration... but it seems that he ignores this emails... we are send each other few emails and suddenly he stops responding. It's very anoying, that kind of customer care is unaceptable!

  28. #28
    Till now all y account is down with varHosting i want to tell you that i have some clients down from last thursday till now we are entring the 6th day out of emails and bad communications with them

    i don't understand why he make that with us

  29. #29
    Join Date
    Aug 2004
    Posts
    32
    I would not repond to any of your support tickets if my english was as bad as some of you in this post. Either you are all 14 years old or your 2nd language is english.

  30. #30
    Either you are all 14 years old
    Well, fair enough if you believe someone is a minor and being unreasonable/immature/unprofessional

    or your 2nd language is english
    Not sure what this has to do with anything - who cares if English is their first, second to 10th language - this is really irrelavent

    I would not repond to any of your support tickets if my english was as bad
    Makes it hard to do business globally - working with clients whos native language isnt English can be challenging - but, we often find these clients to be the most patient and take the most time to try and explain themselves - even though they may not word things perfectly, we always get the jist of what they are saying and are able to assist them. You have to remember, their English is probably 1000% better then your <insert their language here>

    so, you really should reconsider these statements....

  31. #31
    Quote Originally Posted by kipper01
    I would not repond to any of your support tickets if my english was as bad as some of you in this post. Either you are all 14 years old or your 2nd language is english.
    Since this is an international forum, it is understandable that many users use English as a second language. I guess the worst English here is far better than the best attempt most of us can make at writing Chinese!
    Last edited by manny1; 11-20-2006 at 08:02 PM.

  32. #32
    Either way, the new owner has the same lack of communication towards his customers. The whole change was new to me untill my account seems to be removed/lost from the network. Same ignorance to support requests we were used to .....

    I just take it that my contract with them ends sooner then expected without a chance to an refund for the unused period of time.
    I think it has been proven (atleast it has for me) that I can not build on VARHosting.net.
    Last edited by wim20178; 11-20-2006 at 08:13 PM.

  33. #33
    Join Date
    May 2003
    Location
    New Hampshire
    Posts
    225

    If you live in a glass house don't throw stones.

    Quote Originally Posted by kipper01
    I would not repond to any of your support tickets if my english was as bad as some of you in this post. Either you are all 14 years old or your 2nd language is english.
    You really need to work on your own grammar before you criticize how others write. Regardless of your command of the English language, you are entitled to have your support tickets answered in a timely manner. English isn't my native language so do you want to pull my posts apart too?

  34. #34
    Join Date
    Mar 2005
    Posts
    290
    Hi all,
    Thanks for the motivation as we get through this migration. I sincerely apologize to all VAR clients who have experienced any downtime or lack of responses to their tickets...there are so many coming in that even with 4 people dedicated to responding to tickets it's extremely overwhelming. Right now, we're on a hard push to get everyone off of these old nodes running extremely old hardware.

    Of course I would love to have the migration be a flawless one but in all actuallity with old nodes failing while we're performing the migration it's not going 100% smooth. We're all doing our best over here to keep our migration page updated, respond to tickets (and chat support) as well as get new server hardware up and running...to say the least, it's anything but easy and working 16+ hour days with my team definitely takes it's toll.

    I just wanted to let everyone know that we're still going at it and for those clients that have quite or are waiting to quit I ask that you give us a fair chance and wait until things are migrated over...with 12+ nodes and countless domains in the process of being migrated, we're moving as fast as we possible can.

    Thanks,
    Rick

  35. #35
    Join Date
    Sep 2005
    Posts
    38
    Still no any useful reply from them... now it starts to be very iritating...

  36. #36
    Join Date
    Mar 2005
    Posts
    290
    Hi Zalutao,
    Where did you submit your ticket too?
    Please let me know your ID.

    Thanks,
    Rick

  37. #37
    Join Date
    Sep 2005
    Posts
    38
    Quote Originally Posted by bluskyguy
    Hi Zalutao,
    Where did you submit your ticket too?
    Please let me know your ID.

    Thanks,
    Rick
    Submited here: http://www.varhosting.net/supporttrio/index.php
    ticket ID: Ticket # 8597470-4120111334

    Last answer from you, or your support staff was that you/they will check it at Nov. 21.
    Also same answer i was got from you (from your email at varhosting) at Nov. 18.

  38. #38
    Hi all,

    Just want to say that I am more than happy with varhosting at the moment. They had moved me upon my request. What the previous owner of varhosting did was putting all of your accounts on a number of failing servers, which Rick as new owner, is trying to salvage and migrated to brand new servers.

    Look at some of these specs:

    Supermicro SC825TQ-560LPV 2U chassis - 8x hot-swap drive bays
    - Supermicro X7DBE+ Dual Xeon Serverboard - 64GIG RAM capable
    - 2x Intel 5130 Woodcrest Dual Core Xeon CPU's
    - 4096MB ECC Fully Buffered DDR2 RAM
    - 2x 250GIG Seagate ES SATAII Enterprise Class HD's (250GIG O/S - RAID1)
    - 4x 500GIG Seagate ES SATAII Enterprise Class HD's (1.5TB data - RAID5)
    - 2x 750GIG Seagate ES SATAII Enterprise Class HD's (1.5TB backup - 2x independent drives)
    - Areca ARC1120 8 port SATAII RAID controller

    PS it is on their website.

    What I am saying is Rick has moved me to a less specked one and it has been running ever so smoothly, imagine what this baby can do when it is properly up and running.

    Give the man a break, he has tons to do. Migrating from dying servers is not an easy task, dying servers do crash during this hefty workload. What I can say is that the wait is worth while, I have no need to contact Rick no longer now that my server is back up and running to it's full potential, and it has been a month, with no downtime.

    Chin up Rick, you'll go a long way.

  39. #39
    Join Date
    Sep 2005
    Posts
    38
    @zocster

    I'm glad that everything went so well in your case, but in my are not!
    16. Nov. UK1 (server on which i'm hosted) is migrated, when packages are moved few domains in my reseller account were missing. And from that time i tried to send Rick emails, talk to the live chat, open support tickets and result is... still the same.
    I understand that they are bussy but i can't accept that for 6-7 days they can not solve my issue.

  40. #40
    mate, i have been with varhosting for a year, and now I am not going anywhere, I had to wait 3 to four weeks last time before Rick had fixed me up, so I understand your frustration, but once it has been moved mate, it is all GOOD!!! I honestly can not be happier after one year of hell with surfspeedy

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