Anyone else have this problem?

I edited the file in Video Redo, but when I use creative's Video Conversion program, I get nothing. It always seems to say, 'Video Failed to convert' and dosn't give me any more info.

Creative Tech support is apparently non existent, wich is sad since they offer great products, so if anyone can help getting it working again, most appreciated.

It's a great little conversion program...when it works . Oh, and if anyone can offer a substitute, aside from Adobe Premier which takes way too long, and slows my system down too much, most appreciated. Video Redo does not seem to want to convert it to a portable windows media format.