Results 1 to 11 of 11
  1. #1
    Join Date
    Feb 2006
    Posts
    72

    NAME.COM Troubles

    Hi,

    Im trying to contact with NAME.COM from many e-mails adresses and they dont reply

    Does anybody has this problem too?

    Thank you,
    Rafal

  2. #2
    Join Date
    Jan 2004
    Location
    South Park, Colorado
    Posts
    3,495
    As one of best posters of this forum (stu2) said once: 'trying to contact registrar via email is sheer lunacy'.

    Try to open support ticket.
    Respect My Authoritah! - Eric Cartman (a friend of mine).

  3. #3
    Join Date
    Feb 2006
    Posts
    72
    There is only way to contact with them,

    there is no support tickets

    phone and e-mail
    and on the phone is automatic secretary and emails are not responded

    they were good but if they dont have ready answers for question then they ignore me

  4. #4
    Join Date
    Jun 2005
    Posts
    5,866
    Stan - even NameCheap have gotten the picture

    Rafa - time to change to a better registrar, methinks.
    Signature Under Construction.

  5. #5
    Join Date
    Jan 2004
    Location
    South Park, Colorado
    Posts
    3,495
    Quote Originally Posted by stu2
    Stan - even NameCheap have gotten the picture
    As far as I am aware, they installed some kind of support ticket system. I think I'll have opportunity to test it firsthand, shortly.
    Respect My Authoritah! - Eric Cartman (a friend of mine).

  6. #6
    name.com is owned by domainsite and so is name.net they use different interfaces. Their response times via email aren't bad but their interface is pretty clunky.

  7. #7
    Join Date
    Jan 2004
    Location
    South Park, Colorado
    Posts
    3,495
    Domainsite uses CerberusWeb as their ticketing system, so theoretically no mail should be lost, ever.

    I am not sure about name.com/net though... Are their support system the same as Domainsite's?
    Respect My Authoritah! - Eric Cartman (a friend of mine).

  8. #8
    Join Date
    Feb 2006
    Posts
    72
    Quote Originally Posted by Stan Marsh
    Domainsite uses CerberusWeb as their ticketing system, so theoretically no mail should be lost, ever.

    I am not sure about name.com/net though... Are their support system the same as Domainsite's?

    Yes, this is the same support,
    still no reply...

    I transfered important domains to hostmysite.com cause they are fast and nice...

  9. #9
    Quote Originally Posted by Stan Marsh
    so theoretically no mail should be lost, ever.
    Theoretically, anyway.

  10. #10
    Join Date
    Jul 2006
    Posts
    333
    email is a waste for vital communications

  11. #11
    Join Date
    Jan 2005
    Posts
    323
    They have phone, call is problem

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