Pinnacle Cart looks pretty good from the description. There are a couple of things that stand out right away. One is support is lacking a bit and two is price. At almost $600 you are buying an expensive piece of software! For $55/month you can use the software on one of their servers but you don't own the software license. If you have this kind of money to spend there are other carts out there that offer better support features and a greater following/usage. For example Miva Merchant comes to mind. IMHO the biggest reason you would buy software over using an open source type software is support and features not available in the open source carts. Pinnacle Cart seems to have a rich feature set but the support for the product is not as good as lessor priced carts.
I would suggest that you might want to expand your choice of software before you take the $600 plunge. For that much money you should find a lot of choices.
Thanks for your message BrilliantHosts. I understand what you said. Actually, I have already bought Pinnacle Cart yesterday, because I would like to try this cart. I will tell you how it is. I can ask for my money back during 30 days, so it's ok with the money...
I will go to Miva web site to check if it's good, I'm sure it is, but I need a very comprehensive cart, quite easy to set up. So I will see with Pinnacle because I'm doing the set up right now.
It is strange because nobody seems to know this cart. Well, you know it but not a lot of people there. I don't know why indeed.
I have used Pinnacle Cart for over a year now and absolutely love it. We used OsCommerce prior to that and it was almost impossible for us to do anything with it. Pinnacle makes things so much easier. I've also never had any problems with the support side of things. Support tickets have always been answered quickly as well as phone calls. If there is something that the Pinnacle people couldn't help me with or something I wanted customized for the site I would get in contact with one of the 3rd party developers like Reaching Edge. Very nice people. I've also wondered why it's not brought up that much, so simple to use.
Pinnacle Cart is a great cart - slight upgrade from basic OSCommerce and a bit more eye candy than cube cart but - it is limited on features.
My suggestion would be to carefully research the product along side others and see if they have they features you will not only need now - but possibly need in the future.
If PC has it all, then it's a great buy. Just consider growth as well. Ask their sales person is there is a missing feature - how long would it take to have them implement it.
On that note - there are a few host out there that offer PC as part of their ecommerce hosting plans so your cost would be MUCH less than leasing it from PC directly. Unfortunately I can't name one off hand.
Another great cart that companies like CIHost and HostmySite offer is MIVA.
One is support is lacking a bit and two is price. Pinnacle Cart seems to have a rich feature set but the support for the product is not as good as lessor priced carts.
Are these comments based on your personal experience or is that just what you've heard? If your own personal experience, please elaborate... why was support lacking?
I have not bought a license yet. I've found the staff at Pinnacle Cart to be EXCEPTIONALLY better at answering pre-sales questions than anyone else out there. Both prompt and thorough. In fact, after several weeks of careful evaluation we committed to buying our first two licenses today for upcoming projects. In a few weeks I'll post a review.
As for the reseller question... originally Pinnacle Cart wasn't even on our short list due to the high license cost. I would strongly encourage anyone considering their reseller program to give them a call... the reseller pricing is very attractive
What you don't see in this thread is someone PMing me and asking me to just look everything over and give my opinion in the thread. I did that and it is only my opinion. I feel that from my statements that it was pretty clear that they are opinions only. It was only from a perspective of searching through their website and checking out their demos that I based only my opinion. The features seemed to be there and the support forums seemed to be lacking at that time I checked them out. It appeared to me that there was a lack of following which may or may not be a bad thing. For me the true test of a piece of software is over the long haul. How do the customers receive the software and embrace it. Do they complain about a lack of support? Do they complain that support does not answer them in a timely manner? Is there a lack of postings in their support forums because they just have not sold a lot of copies? If there are no complaints I would suggest you take a close look as to why. I am not saying it is bad, just be cautious. Thats all.
Basically my opinion is that if you are going to spend that kind of money on a piece of software then look at all of your choices not just one or two. Even with the open source carts you have a tremendous number of choices. You can make better choices if you have more choices you can make.
Everything we post here are opinions, so no worries there
One thing I don't particularly like is when folks get on a message board and claim that a product/service/vendor sucks when they don't have any first hand experience with said product/service/vendor. That's why I asked what your experience was... as someone who is about to drop some $$ on Pinnacle Cart, I wanted to know if you were just repeating what you heard, or if you had some new perspective to contribute. I've only ever seen one negative comment about PC, which was on the shopping cart reviews site... I thought that might have been the source.
Now with that out of the way, let's be fair here... you said
"One is support is lacking a bit"
"Pinnacle Cart seems to have a rich feature set but the support for the product is not as good as lessor priced carts."
but now in your latest reply you clarify a bit:
"support forums seemed to be lacking"
So it sounds like to me you don't actually know anything about their support. Can we agree it would have been much more accurate to say their forums don't have a lot of activity... which I completely agree with. They've only been online since June 2006 but even I have thought there weren't a lot of posts there. Of course, one way of looking at it is it's very possible they do a great job of handling e-mail support, thereby negating some of the need for the forum. Obviously the overall number of PC users is fairly small as well.
Again, I agree with you regarding due diligence. Goodness knows we looked high and low at every popular and obscure cart we could find before settling on Pinnacle. Hopefully it will work out. I'm not trying to be a Pinnacle Cart cheerleader here... I just hate to see what appears to be a good product get maligned as having 'poor support' solely on the basis of a slow forum.
I've used Pinnacle Cart for quite sometime and have had absolutely no problems with their support. Every ticket I have sent in was answered in a timely fashion and all questions were answered. If there was a problem that they couldn't fix, they recommended a 3rd party developer to add what I was needing. Personally I love the cart. Just upgraded to the latest version.
Pinnacle Cart is a horrible company that will take your money and yet won't provide services. They will cause heartache, and frustration while their poor business practices will bleed your wallet dry.
Pinnaclecart.com did a lot more damage to me.
First when I signed up, I wanted to make absolutly 100% sure that Importing 20,000 items into the cart, that they had a way to remove sold out items.
They told me that when you update with a new feed, SOLD OUT items would be removed every time we updated.
We worked very hard for months creating the site hosted on their cart. We spend a great deal of money getting new clients to buy product from our website.
We got 5 large Fortune 500 companies to approve us so that National Sales offices could buy from us.
When they came, we just updated the site.
Almost everything they bought were sold out items.
They tried a few more times only to get more sold out items.
And long story short, we lost all of our fortune 500 account.
It took Pinnacle Cart months to even try to do anything to fix us. When then did, they gave us a new "TEST CART" , that test cart had many more problems. They would not lift a finger to try to help, only demanded that we beta test it, etc, and we did, reported tons of problems, and almost none of them were fixed.
8 months later our Critical Problem was still not fixed!
Then because they did not feel a need to protect their servers, they had a DDOS attack which left us 100% dead offline for 8 days. Then when they finally got us back up,
they sent us a letter demanding that we Take back BBB and Attorney General Complaints we made against them.
They shut us off that very next day until we could show proof that we took back those complaints.
Then a few days later completly shut us off again perminantly! So not only did they go out of their way to damage us, they put us out of business!
This is a horrible company that needs to be stopped!
cbtrussell - I have personal experience with PC that I have posted all over this website, and honestly I am not here to bash PC, all I am here to do is warn other consumers about a company that has caused me a lot of grief. Apparently there are others (as stated above) that have had no problems with PC, and I am shocked. The main problems for my company, that we have endured over the past year, include:
1. Blaming our company when there is a technical issue with our site. This is the system that occurs every time we have an issue: first they argue that the issue is occurring, next they say that it must be something that we caused, then we fax/email over proof that there is an issue and they start to look at the problem, then they upgrade our cart, or make whatever changes need to occur, and they don't even contact us to say what the issue was or that it has been fixed. Nor have they ever apologized for blaming us for issues regarding THEIR software.
2. During the recent DDOS attack they did not give us updates unless we hounded them with multiple phone calls and emails until they absolutely had to answer their phones & email messages. Our line of defense was to be absurdly aggressive to get updates on the situation - which was vital since they had all of the copies of our website files, the backups, and information. With our website down, and no technical support responses we had to get a hold of the company via their sales phone lines (and who was on their sales support lines...the same guys that answer their technical support!).
Needless to say, I have first hand knowledge of PC and it has not been pleasant. It was incredibly difficult dealing with their support system, and their lack of communication is unbearable. That being said, their downfalls are an incredible shame because the cart itself has been a nice fit for the needs of our company. The only thing that I would recommend to potential customers would be to avoid the site hosting.
As I said, I am not here to bash, I am exhausted from just trying to keep my website running. If PC doesn't like my opinion about their service they can most certainly change their support protocol - that's the beauty of it. People can change if they have the desire. If PC doesn't like the posts on this and other threads they can take a look at their business goals, and change their attitude.
It would be fair to point out that the above poster is referring to PC's hosted service, which several folks have complained about. I've got no experience with the hosted service, so I can't comment there except to say the anecdotal reports aren't entirely positive.
The software itself is overall quite good.
Support, even just for the software itself, is lacking at times.
These guys cant help you if you are serious about a online business. They cant fix bugs that paralyze the way you do business. Communication is rough at its best. I had a simple adding and subtracting problem with inventory AND totals for almost a year!!!! It cost me time, money in fee's with authorize.net and the confidence of my customers. It happened every time they ordered. I still never got a fix for it. This is basic adding and subtracting that pinnacle cart couldn’t fix!!!! I found professionalism and honesty with WASABI WEB PROS AND THEY COST LESS... Call them first...Jason 480-855-1862. You wont regret it!