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  1. #1

    Ipowerweb ftp upload speed

    Ipowerweb Ftp upload speed

    Hello,
    I am having trouble in uploading files to my Ipowerseb web hosting servers through my ftp program. The connection seems to be reasonably fast (15 KB/s) at the beginning (considering I am in Australia) for the first minute or so and then get very slow (4 KB/s), unstable and dropping all the time.
    I have an ADSL2+ connection with up to 1MB upload speed. Here are some other information:
    1) I tried with all my 4 different domains hosted in different web hosting servers: host264.ipowerweb.com - host186.ipowerweb.com - host298.ipowerweb.com - host369.ipowerweb.com; all site settings are properly set (port 21, passive transfer etc.) in the ftp program and a connection is established for all of them.
    2) I have no trouble in browsing the net with my internet explorer. The connection is fast and stable.
    3) When trying with online upload speed test tools with my internet browser the connection seems to be working fine. Online tests, however, usually upload small size files and my problem occur after uploading constantly a large number of files.
    4) I am using the fastest multi-thread FTP software (3D-Ftp). The problem occurs both with one or many simultaneous connections. I also tried with other Ftp programs. Ipowerweb supports up to six simultaneous connections.
    5) I have no trouble in uploading files to my ISP members.iinet.net.au web hosting space. The direct ftp connection to my ISP is very fast (30 KB/s) and stable.
    6) I have tried with three different modems, including Dlink G604T, Alcatel Speed Touch Home (no firewall) and a brand new Billion 7404VGP.
    7) I tried both with and without my windows firewall and AVG antivirus. I also temporarily disabled the modem firewalls and do not have any other firewall installed. No difference.
    8) I contacted the Level 1 Ipowerweb.com technical support several times and I have been told that there is no problem on their side and that it probably has something to do with port 21 or firewall. They suggested to contact my ISP and to check the size of the file [Incident: 061022-001090].
    9) After calling my ISP iinet.net.au tech support I have set port forwarding for the port 21 in the router as recommended. No difference.

    I the contacted again Level 1 Ipowerweb Technical Support and I received a reply saying that the matter would be passed onto Level 2 Technical Support.
    After 20 days and many soliciting emails I still have not received a reply from Level 2 Technical Support. I have always been satisfied with Ipowerweb services but I do not understand why I get this Ftp upload speed problem and why the Level 2 Technical Support is so slow to reply and solve the issue.

    Has anybody ever experienced such a Ftp problem with Ipowerweb? Any solution for that?
    Are there other reliable web hosting services (supporting multi-thread ftp connections) with a stable and fast ftp upload speed?

    Thank you for your time.
    Fabio

  2. #2
    Join Date
    May 2004
    Posts
    1,663
    Quote Originally Posted by world33
    Has anybody ever experienced such a Ftp problem with Ipowerweb? Any solution for that?
    I have not experienced such problems with them, but I've never been a customer. It sounds to me like it is a problem on their end, saturated connection perhaps, since you are able to upload fine to other places. Just like when you start downloading, the speed will usually be greater than what it finally settles on.

    However, to make sure it is not your end but theirs, it may be a good idea to get an account with another company (you can probably just do this on a free web hosting company), and upload a number of files and then see what happens.

  3. #3
    I don't think it's your issue. I guess your hosting has some ones and it's them to have to solve it.

  4. #4
    I received this reply for my web hosting support.
    ---------------------------------------------------
    Thank you for contacting IPOWER Technical Support.

    The details of your system load average is pasted below. Ideally speaking it should be below 1. But you are having load average more than 2.5. Your ftp issue is only because of this issue. You can remove unwanted applications from the sytem. I am sorry for the inconvenience this has caused. If you have any further issues, please reply to this message and I will be happy to assist you.
    ===========================================================
    -bash-2.05b$ w
    10:50AM up 20 days, 8:30, 1 user, load averages: 3.06, 2.97, 3.08 USER TTY FROM LOGIN@ IDLE WHAT vtech p0 office207-232 10:48AM - w
    -----------------------------------------------------

    What does that mean? What does "system load average" mean?
    Is it related to the multithread ftp connection?
    I experience the ftp upload speed problem both with 4 or 1 simultaneous connections. Plus my web hosting Ipowerweb does support multi-threaded connections.

  5. #5
    Join Date
    Aug 2004
    Location
    South Daytona, FL
    Posts
    2,476
    Quote Originally Posted by world33
    Has anybody ever experienced such a Ftp problem with Ipowerweb? Any solution for that?
    Are there other reliable web hosting services (supporting multi-thread ftp connections) with a stable and fast ftp upload speed?
    Oddly enough I had a similar problem with them years ago when I hosted a site with them. I was usually able to get FTP to work if I did it in small batches, but if I ever tried a big update or heaven forbid publish it via frontpage it would always kill the connection.
    On the plus side the server had very little downtime, but the issues uploading and support that took 18-36 hours to answer was enough to make me find another host.
    "Arms discourage and keep the invader and plunderer in awe, and preserve order in the world as well as property... Horrid mischief would ensue were the law-abiding deprived of the use of them." - Thomas Paine

  6. #6
    Join Date
    Oct 2002
    Location
    EU - east side
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    21,913
    The details of your system load average is pasted below. Ideally speaking it should be below 1. But you are having load average more than 2.5. Your ftp issue is only because of this issue. You can remove unwanted applications from the sytem.
    What kind of service do you have with them? Shared, VPS, Dedicated?

    Still, 2.5 server load doesn't seem like the type that would lead to severe FTP issues no matter the case.
    Last edited by ldcdc; 11-30-2006 at 10:28 PM.

  7. #7
    Thank you for your reply.

    It is a shared service (7,50$ dollars a month). Do you think a VPS would be a better option considering I host three websites with them (average 4000 visitors per day)?

    I tried with one connection only (instead of multithreded) and I still get the same problem after a while. I do not think this can trigger a "system load" filter and reduce the speed to a miserable 5KB/s.

  8. #8
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    It is a shared service (7,50$ dollars a month).
    Then keeping the serverload within reasonable limits is your host's job, not yours. The tech's suggestion is flawed.

    (average 4000 visitors per day)
    The number of page views would be more informative, along with the type of sites that you have.

  9. #9

    Ipowerweb support reply !!!

    Thank you for your replies. I appreciate it.

    I have sent this reply to Level 2 technical Support:



    Customer (Fabio Fatuzzo)
    11/30/2006 04:26 PM
    What does that mean? What does "system load average" mean?
    Is it related to the multithread ftp connection?
    I experience the ftp upload speed problem both with 4 or 1 simultaneous connections. Plus Ipowerweb does support multi-threaded connections.
    Any other reason for this abnormal "system load average"?


    And I get this pathetic reply back !!!


    Response (Avery J.)
    12/01/2006 07:19 AM
    Dear Fabio,
    Thank you for contacting IPOWER Technical Support.
    FTP resources are not infinite, the number of simultaneous connections one user may open is limited.
    Using a separate FTP program (such as FileZilla for example) instead may solve your issue. I am sorry for the inconvenience this has caused. If you have any further issues, please reply to this message and I will be happy to assist you.


    First, I already explained in several messages, including in the one sent before this frustrating reply, that, not only I tried with different ftp programs, but I also tried with a different number of simultaneous connections (from 4 to 1) with my 3dFtp program. Is 1 connection an infinite ftp resource or an unlimited number? If I am not wrong the next lower number is 0. Probably Ipowerweb expects me to use 1/2 connection in order to limit their "system load average".

    Second, Ipowerweb should support up to 6 simultaneous connections. After that limit a warning message appears in the ftp log advising that the max number of connections has been exceeded.

    Third, when I upload my files (7000, 125 MB) I get after a minute or so an average connection speed of 5KB/s which translates into hours of ftp upload time. Multiply this number for three websites, all hosted by Ipowerweb, and you can understand the frustration in uploading files and receiving inconclusive replies form the Level 2 Ipowerweb technical support.
    With my ISP webspace I can reach ten times (50KB/s) that ftp upload speed with no time restriction.

    I am honestly frustrated with Ipowerweb support. They just do not care and seems like you have to repeat them the same things many times before they understand the problem, no matter how detailed the first communication is (see above the first message with all information I submitted). Even when they understand the problem, they reply with inconclusive emails not helping to resolve the issue.

    I wonder if I am the only one to experience this ftp upload problem and this lack of professional technical support response. Any feedback is welcome.
    Last edited by world33; 12-01-2006 at 02:35 PM.

  10. #10
    Join Date
    Feb 2006
    Location
    Swellyville
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    2,340
    Quote Originally Posted by world33

    Third, when I upload my files (7000, 125 MB) I get after a minute or so an average connection speed of 5KB/s which translates into hours of ftp upload time. Multiply this number for three websites, all hosted by Ipowerweb, and you can understand the frustration in uploading files and receiving inconclusive replies form the Level 2 Ipowerweb technical support.
    With my ISP webspace I can reach ten times (50KB/s) that ftp upload speed with no time restriction.
    ouch! This is something that you really really should be concerned about.

    I am honestly frustrated with Ipowerweb support. They just do not care and seems like you have to repeat them the same things many times before they understand the problem, no matter how detailed the first communication is (see above the first message with all information I submitted). Even when they understand the problem, they reply with inconclusive emails not helping to resolve the issue.
    Not to be a bigget or anything, but if your really that dis-satisfied I would say switch providers.

    I wonder if I am the only one to experience this ftp upload problem and this lack of professional technical support response. Any feedback is welcome.
    [/COLOR]
    Do they have a forum you can go on to see if anyone else is having ftp problems?
    <<< Please see Forum Guidelines for signature setup. >>>

  11. #11

    Filezilla ... same problem

    Thanks for the reply.

    I tried with Filezilla (version 3.0 beta). It is a nice free multithreaded ftp software I have to say. Not as powerful as 3dFtp but not bad at all.
    Anyway, I experience the same problem. Working fine the first minute or so and then the connection suddenly slow down. In my opinion, it is not a question of ftp program (tried 4 different ones), modem (tried 3 different ones), or connection (i have ADSL2+).

    It must be the Ipowerweb server that has a sort of filter that is triggered when uploading too fast. This happens in all 3 different Ipowerweb servers where I host my websites and it does not happen when uploading to my ISP webspace.

    The point is that 5KB/s is not a reasonable or acceptable upload speed for a fee-based hosting service. In the past, I remember this problem did not occur at all.
    With regards of switching web hosting provider I am seriously thinking of it.

    I was quite satisfied with Ipowerweb. I like very much the vDeck control panel and the Ipowerweb features. The ftp upload speed problem and the slow and careless technical support, however, are really frustrating.

    The problem is that I have paid for 2 years and it would be annoying to loose the money already paid in advance for 3 websites!!!

    Since the matter has passed from Level 1 Technical Support to Level 2 I had to wait about 1 month to get an inconclusive reply. They initially replied by sending me a successful report of a single file ftp upload test which did not reproduce at all the variables of my problem. I in fact experience this problem with a large amount of files and after a certain period of time. I had to explain several times what I already explained in the first incident report.

    They then mentioned a "system load average" which, according to some external feedback, should not be my problem but their concern.

    Lastly they blamed the number of connections. The problem occurs, as explained to them many times, even with one connection.

    Unfortunately Ipowerweb, despite having 400,000 customers, does not provide a Discussion Forum for customers where to exchange information.

    Does anybody know the contact details of the Ipowerweb Quality/Customer Satisfaction managers or an external Authority I can further submit the issue to?

    What other options do I have?

  12. #12
    ipowers tech support is a joke. i used them for one year and left last month. they suck. and i cant say it enough times. 45 minute hold times, two weeks of my site being down and a different tech with a different soluiton every time. you cant directly call in to an extention so youre at the mercey of their call algorythm.
    their level 2 seems to try and pass the buck. and in my case when i never heard back from them, i called and was read details of a conversation that they supposedly had with me. that was the last straw, i left the next day.

  13. #13
    IPowerWeb are complete idiots. There hosting sucks and they are very unreliable, switch hosts before its too late.

  14. #14
    if you have switched ftp client and still speed sucks its definately their problem then
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  15. #15
    The problem has not been solved. I finally moved the website to aplus.net and now I have an ftp upload speed 5 times faster (28KB/s). Considering that I am in Australia it is not bad at all. The control panel is not as user-friendly as the iPowerweb vdeck but aplus.net offers plenty of features at a slightly higher cost. I am happy with their services and disappointed with Ipowerweb's customer service and ftp upload speed. They probably become too big ...

  16. #16
    Join Date
    Dec 2006
    Posts
    4,149
    It could be that the IPowerWeb servers are relatively far away from you.
    Distance does matter, and unlike HTTP, FTP maintains a long sustained connection that will easily take a sharp drop on unstable connections (as they are far away from you with many hops along the way).

  17. #17
    Join Date
    Jan 2003
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    Lake Arrowhead, CA
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    Distance alone should not account for a 5 fold difference in speed even if each host was on a different continent... which they are not. iPowerWeb and Aplus are both in Southern California and both use large trans-Pacific bandwidth providers. Of course, I also hesitate to assume the problem was purely at IpowerWeb either. One would think that 5KB/s uploads would be noticed by just about every non-dialup customer they have.

    Glad the problem is over for you world33, but it's too bad they couldn't identify the real reason for the problem in over 4 months.
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  18. #18
    Join Date
    Dec 2006
    Posts
    4,149
    Let me quote this example :

    I am in Singapore and once hosted with a Germany company.
    My FTP uploads start at arouund 50kb/s but rapidly drops to 5-10kb/s.
    Distance does matter.

  19. #19
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    Thank you for the update! Sorry to hear things didn't improve.

    and now I have an ftp upload speed 5 times faster (28KB/s).
    That doesn't strike me as a very good upload rate either, but I'm sure you can get a lot more things done than at 4KB. My own upload is now limited by my ISP at 32KB. It's not terrible... for my needs.

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