for a discertationof my 3.5 year relationship with TCH... They love to suspend accounts. I guess its much easier to shut someone down and have to correpond for ohours about it, rather than alert you and help you rectify the problem immediately. They claimed a Flash .swf file took 96% of their server resources, so they shut one of my clients down half a day.. Email and all. Yes, you heard that right, my clients email got shut down, because a flash file (a flash file that TCH restored from a server crash mind you -- which NEVER caused a problem before)
Stay away from TCH if you want someone to care about your needs. Bill Kish seems nice until you're a customer, or require intelligible assistance.
I switched to hostnine and all has been peaceful in the universe ever since
It was not a "claim" Preston. Your account's have always been a headache for us. We have bent over backwards for 3 years making your reseller life a good one. When your accounts start to abuse our servers, we suspend them and send you a notice.
As for me being nice, thank you for the nice compliment.
Makes me wonder why my accounts were anymore of a headache than anyone elses.. The fact is, things have to run right. If they don't we request that you fix it. If your servers were as reliable as you purport, trouble tickets would not be necessary. For me, 4 trouble tickets total in 2004. 23 total for 2005 (average only 2 a month), and for 2006? 59 trouble tickets and counting. 34 since August this year. I will accept 1 or 2 of those as my fault for something I did or lost. I'd say that is exponential degradation.
I represented multiple clients and handle the support for many people in different consulting agreements. So perhaps it seemed like you dealt with me a lot on tickets, however, I handled the support on their behalf, and when things blow up, it is my phone that melts down with support calls. If you spent as much time contacting clients while they are still clients, as you do trying to do PR damage control in these forums, you'd still have me as a client, and your 35,000 domain claim would still be 44,000 like it was last year.
You even admitted it. The last few months have been a nightmare. Shall I post your admission? But in the face of chronic server crashes, and down time, becoming beligerant and non-communicative is not a way to say to us customers "hang with us, we're on top of it". .. Your lack of support, and useless tech responses says "please go away, our servers don't work right, and we're tired of trying to fix them, and you'll be down until we feel like helping you"...
Here's the fact. TCH embarrassed me, The Wecker Group, who happens to be a very highly-respected name in the Monterey Bay Area, and our valued clients for whom we demand a high level of reliability -- because they deserve it. I strongly advocated TCH to our clients, saying "these local hosts can't hold a candle to TCH... They are the best".. The fact is, you stopped being the best, and stopped caring sometime around May of this year. We hung with you as long as we could, but days and days and days of downtime, without even a reason to pass on is too much to ask of anyone. You claim 99.9% uptime, which is absolutely untrue.
I recommend you setup an account with HostNine. Contact them for help, and take notes. They respond instantly, with real solutions and they take the time to read trouble tickets. They respond to Instant Messages (unlike you) and go the extra mile to make sure things run perfectly. And they haven't once tried to make me feel like me asking them to correct something is infringing on their invaluable time -- again, unlike you.
I can prove your servers have been down repeatedly. I can prove you guys lost accounts and corrupted restores for our clients.. And then you suspend an entire account for a client for a flash file that previously had no problems -- which you restored and likely corrupted yourself. Unbelievable.
You suspended an entire account because a client sent out a newsletter to his private list of opted in people from his restaurant -- without first giving us the chance to show you not one piece was spam. So face it. TCH lacks customer sensitivity, and perhaps has reached the end of its run of providing reliable service. It is clear that you certainly don't care anymore. That sir, is not anyone's fault but yours. Try as you may to blameshift.
If you want to start digging up bones, here we go.
Do we want to talk about the time when your infringed on TCH corporate trademarks and started a competing hosting company using our trademark? In fact if my memory serves me right, we allowed you to gracefully back away from the infringments and we did not pursue the issue against you at all.
Do we want to talk about the accounts you had terminated for non-payment?
This list can go on and on. Maybe we should discuss the issue about the foul language you post in your replies to my techs?
You have had your TCH accounts suspended for SPAM, DOS Attacks, Resource Violations, Non-Payment and on and on.
I truly am sorry we could not resolve this later issue and I do wish you the best of luck in your hosting future.
Guys no need to start bashing each other. prestonkincaid if TotalChoice Hosting
is not happy with you as a client, and you are not happy with them as a provider, then mutually move on and call it done. the only thing you both are doing is making yourselves look bad.
Wish you both the best.
GS RichCopy 360 Enterprise - Voted #1 for data migration and replication in terms of performance and features. Replicate data across between servers in the same network, WAS, or even across the internet
First of all, there was never an infringement of trademark or copyright. TotalChoice Hosting does not own any rights to the word 'Total' or the Word 'Choice', and my use of TotalChoiceMonterey regionalized a reseller strategy that only benefitted you. The very second you alerted me that you didn't like it, I rebranded. I honestly had no idea that you would dislike someone driving more clients to you and leveraging what at the time was a good name in hosting. I am thankful now that I didn't leverage that name, because at this point I do not believe it is a good name in hosting any longer. Your defensive demeanor here in these forums, and your attempts to blame shift only shows your true character, and only when people call you out on your shortcomings and failures do you take the time to respond. Why not put that same energy into communicating with your clients when your servers become train wrecks before they are forced to jump ship? I refuse to believe that somehow, I was any more demanding than teh average person, when the only communication I had with TCH was over issues that you were responsible for. Do you actually have clients that will sit quietly and ignore the fact that their websites aren't functioning correctly due to server issues? Do you really have clients that don't mind email being down for days at a time?
So let me respond to your unsupported accusations.
There was never, not one single time an account cancelled for non payment. Never. I recall only one incident that arose out of confucion because your billings are so convoluted that they do not list the domain to which they pertain. If your billing and invoicing practices were clear, that single incident would not have arisen. I reiterate. Never, not once did an account get cancelled for non payment.
Third, you cannot produce a single trouble ticket that has foul language. I would never, and have never used foul language in a trouble ticket, I challenge you to produce it for all to see, because the closest I ever came was telling your tech not to waste my time. . . after responding with totally useless information -- another canned response. A far cry from foul language.
In 3.5 years we have never sent a single piece of Spam. Not one. I would not ever be involved in anything that even came close to being Spam, because I for one loath Spam, and the people behind it. One of my clients has a newsletter that goes out once a month to people that sign up with a card at his Carmel restaurants. That is not Spam.
Resource violations? DOS Attacks? What a petty attempt to make me look bad. Where is any shred of proof to support that? The websites I am involved with are for respectful companies, and most of them are very basic in functionality. I am not technically savvy enough to even know how to initiate a DOS attack, so if anything like that occurred, it would be a server security issue, which would be on your end sir.
It sounds to me like you are tired of the hosting business. If you think for a second that somehow I was some headache client, think about how many issues I resolve every day as aresult of your unreliable servers that you never hear about. I represent clients of over 120 domains. Maybe not a lot by your standards, but that represents 120 people that I have to act as a liason with the host. The reseller relationship is a tricky one, because I have a fiduciary responsibility to the end client, and I have a support responsibility with the host. I handle 80% autonomously, without mention. The other 20% that your servers cause got handed to you through your trouble ticket system. If you can't handle that relationship, and that trouble ticket system, perhaps you are not suited for this kind of business.
Now let me reiterate a point. You admitted to me that your servers have been a mess lately. I can provide that quote if you like. I can support any and all statements I have made with proof. TCH is a mess now Bill, and if you would spend more time fixing your issues and doing Client relationship building, instead of trying to spin the negative postings in forums to deflect on your ex-clients, you'd likely have less server crashes and lost clients.
Now you've resorted to spewing lies. A new low for TCH.
I totall agree. That is the whole point of these kinds of forums, for transparency and accountability -- only found my allowing it to remain public.
I run a reputable, honest business that is based on good relationships. And I think that is why people come here, to find a good host to establish a relationship with. I think these forums really help people, even if it does become a debate.
Yeah, I have been looking into a VPS -- Hostnine has a new setup I'm investigating, but I stay away from dedicated for specific reasons. Actually one that is apparent here.
With dedicated hosting, liability falls squarely on my shoulders, and in certain instances it is beneficial to revert to higher authority. So basically, in my position, it is better to be able to say, "The Host has had problems, or the host is working on it" without it reflecting on me personally. . . Also It enables me to be nimble by being able to switch hosts if need be.
Bill had one thing right, 3 of the 3.5 years reselling for them was nice. But this year has been a nightmare, and I resent the fact that he refuses to take personal responsibility for it. He chooses to deflect and blameshift. trying to say somehow I am to blame for bad service and unreliable servers. It would be better for him just to say "Hey, we have had problems lately, but we're trying real hard to get it straight." And he could've done that BEFORE my clients demanded we switch.
If I posted my trouble ticket history, there are some that would make you laugh out loud and scratch your head. I have 2 requests for SSL Certs, where I posted all information, domain info, client info, paid in advance and even posted the transaction#. . . the response from the Level 1 tech then says "Please click this link to pay, and then respond with the domain and client info". . . Huh? I respond with "Hey, why don't you bother to read the ticket, all information is listed in the original post". And bill calls that foul language I guess.