One of my domains expired and I ended up renewing it through the place I register my domains. I waited for the domain to be activated again, and nothing. I email support and they tell me it is in the redemption period and I have to give them over $200 to get it back. I was given confirmation of payment and reactivation of the domain by their payment system, along with transaction IDs etc. I know that if a domain is not able to be renewed due to the date or expiration, it is not even listed in the domain control panel. Since I paid for it, and their system acknowledged it, is it my fault or theirs?