Problem with transferring domains - mx mail record stays at old server
As you can see I'm quite new to the webhostingtalk.com forum posting - seems like a fantastic place to share and learn!
I've got a bit of an issue in cpanel I was hoping someone might be able to help me out with.
The problem comes up when I transfer somebody's web hosting account from another server to mine.
I set up the account, move the domain across, point the nameservers to my private nameservers, however the MX record remains pointed towards the old server.
I can't get email on the server, as all email is still routed towards the old server.
When I go to 'edit mx entry' the entry correctly shows that of the domain.
This is wierd, because I've transferred four web hosting accounts recently, and this problem happens every time.
I recently moved server from a free BSD operating system to a linux operating system - it was working fine under free BSD - maybe that's got something to do with it.
I've asked my tech support team but communication is quite difficult and they don't know.
I'd like to know:
a) what can I do to resolve this issue myself
b) the way I see it, this is a problem either caused by the server or the way cpanel is set up. I'd like this issue to be resolved, so what should I tell my tech team to do to fix this?
I'd be exceptionally greatful for any help. This problem is a major hinderance for me.