I don't have number.. I tried to get it from their web site but can't login to their site either to get number.. you can't able to go to www.hivelocity.com right?? don't they suppose to have like back up where they have power or network outage??
Well, Hivelocity is down again. Their phones do not work, their site, nor ours. This is the third Christmas season in a row that we have exepirences a sigificant outage. I have suggested to them that given the number of times that they seem to lose their network connectivity, (They have had 3 fires in their building that they had to evacuate, they have had a number of power transformer issues, as well as cut network lines) that they should host their support center on a different data center so we as customers can know what is going on. It is very upsetting when they go down and based on experience it could be a few hours or more than 24 hours without any word from them.
We had a maintenance window last night where we performed a software upgrade on our core router. Throughout this morning and afternoon we had customers complaining of sporatic issues. We decided to go back to the old software image on the core router. Unfortunately, we ran into some problems during the re-imaging process. Everything is back up now and should be back to normal. We apologize for the inconvenience. Obviously downtime is something none of us want, especially around this time of the year. If you are still with any issue please contact our support department immediately.