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  1. #1

    Cant access a site using www.domain.ccom only domain.com please help!!

    Hello,

    As I said in the title I cant access one of the sites I am hosting by www.domain.com
    The only way it works is by typing domain.com...
    Any clue how to fix that in cpanel or whm?

    Thanks

  2. #2
    Join Date
    Jan 2004
    Location
    Singapore
    Posts
    1,032
    Shouldn't this be in the tech help section??

    Anyway check your DNS and the A record pointing.
    Alternatively if its a new doman, maybe the Nameservers have not resolved yet.
    -=- GQ Hong -=-
    GalacNet WebMaster

  3. #3
    Join Date
    Aug 2001
    Location
    California
    Posts
    1,136
    Check the httpd.conf file to make sure that there is a ServerAlias entry for both domain.com and www.domain.com

    -Steven
    http://www.insiderhosting.com
    BGP Blend of Telia, GTT, Zayo, and Cogent in One Wilshire, Los Angeles!
    True Definition of Managed Hosting
    Proudly Offering Shared Hosting, Reseller Hosting, VPS, Dedicated Servers, and Co-location

  4. #4
    Join Date
    Nov 2005
    Location
    USA
    Posts
    874
    most likely you do not have the www record setup right in your DNS or not replicated as mentioned before.... Check with your provider
    GS RichCopy 360 Enterprise - Voted #1 for data migration and replication in terms of performance and features. Replicate data across between servers in the same network, WAS, or even across the internet

  5. #5
    Join Date
    Feb 2001
    Location
    West Michigan, USA
    Posts
    9,675
    If this is a relatively new account, its probably a DNS caching issue with your ISP and you just need to wait a day or two for it to work itself out. What is the domain name, so that we can check it for you?

    --Tina
    ||| 99.999% Uptime SLA!!!
    Plenty of space and bandwidth to fit your needs!
    www.AEIandYou.com - - (WP Friendly - Premium Reseller Hosting and Cheap Dedicated Servers)

  6. #6
    Pretty much as the others said, check your DNS records;
    Name - Type - Value
    @ - A - 123.123.123.123
    * - CNAME - domain.com.

    Replace 123.123.123.123 with your site's IP address
    Replace domain.com with your domain name (without leading www) - note that the . at the end is IMPORTANT

    The * means that any prefix will direct to your site; e.g. ftp, mail, etc.
    To limit it to specific prefixes then simply replace * with www or whatever

    The * is an excellent way of creating dummy sub-domains as any prefix will be directed to your default directory. With some judicious scripting you can check what the prefix used was and server different content as appropriate; great for social sites as you can let people use <username>.domain.com to go straight to their personal home page.

  7. #7
    Join Date
    Nov 2001
    Location
    Philadelphia, Pa
    Posts
    949
    Ping www.domain.com

    If it pings to the same IP as domain.com, then check httpd.conf for a server alias. If not, then the DNS needs to be updated, with www as a name to domain.com

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