Have you tried giving them a call? 1-877-898-1444 is the number listed on their site.
They also have a public forum along with an emergency email to use:
EMERGENCY Technical Support Pager [email protected]
See if any of those options will get you in contact with them, as a week and a half without any response, something definitely doesn't sound right here.
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I found this forum while trying to find some answers about neureal.
If anyone knows how to password protect files with neureal I'd be VERY grateful for some help. I have been trying to get password protection to work for over a week. I cant get responses to tickets (they get closed automatically without contacting me about it),I sent emails to support, billing, and info, their forum doesn't let me view folders that I need because that has to be activated(I sent the email requesting this, but nothing), and their emergency phone #'s mailbox is full.
I'm fed up and trying to figure out how to password protect stuff on my site, I got it working except that it doesn't ask me to give a name/pw it just says it's forbidden. So I can restrict a file so it can't be viewed...but then NOBODY can view it. If you know I'd be very grateful! I might switch to a new host this weekend if I don't hear anything from them and can't figure this issue out.
Has anyone had luck contacting them and/or finding out what's going on?