Problem with Domain transfer from 1and1 to Namecheap, please help
This is what happened:
My domain name came free with a 1and1 shared hosting plan (bad bad choice). I moved to a dedicated server a month ago and now need to transfer the domain out of there.
So I got the auth code in the 1and1 control panel and started to transfer to namecheap. But ends up namecheap says the auth code is wrong. Called 1and1 (at least you can call them), they said the code is correct. Start a new transfer, and namecheap said it's wrong again. I did some research here and saw some folks suggested to use cancel.1and1.com.
After I canceled my domain in 1and1.com, started a new transfer with the same auth code, no wrong auth code error again. It seems is working and the status in namecheap changed to "Domain transfer initiated and awaiting approval". But the problem is, it has been in that staus for 3 days already and my domain name is still not transferred. Even worse, 1and1 already deleted my domain from their DNS and my site is not accessible! Called 1and1 3 times, they all said the domain is not even in their system now (whois is still the same though) and there is nothing they can do. Emailed namecheap 3 times, got 2 replies saying the whole thing is automatic and they can do nothing. So I am stuck in the middle.
Does anyone know what's going on and what I should do? It's been 5 days already, and 3 days without access to my site. My clients started to call me to complain. Does domain transfer normally take this long or it's just bad luck? Can I try Godaddy (at least they have a phone number) while this is still in process?