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  1. #1
    Join Date
    Oct 2006
    Posts
    13

    End user support

    Hi,

    Was looking around on the net for 2 days for a reseller account that features end user support. Hehe, so far found only one resellerzoom, guess I tat bad at searching.

    Anyway, guess I give up searching on my own, and would like to know if anyone else here knows any other company that has an end user support for thier reseller account.

    Linux or windows
    Cpanel
    Budget: No Prefrences

    Thanks

  2. #2
    Do you want your hosting company to provide tech support for your customers?

  3. #3
    Join Date
    Oct 2003
    Location
    Hanoi
    Posts
    4,309
    cPanel doesnt run on Windows. If you need a Windows account, you can consider Helm, Plesk, or H-Sphere

  4. #4
    Join Date
    Sep 2005
    Location
    San Diego, California
    Posts
    865
    I believe that he/she is looking for a host that offers support to the reseller customers; I've never heard "end-user support" used in any other way. As gate2vn pointed out, cPanel (at this time) does not run on windows, but you state windows or linux, so you should be able to find a few linux hosts that offer cpanel with end-user support!

    If you do a search here on WHT in this reseller forum for "end user" or "end-user," you should be able to pull up a few threads with some more options.
    Othio Hosting - Private-Label cPanel Reseller Hosting
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  5. #5
    Join Date
    Sep 2002
    Location
    PA
    Posts
    62
    mosso.com offers end user support...

    24x7 Technical Support For Your Clients
    White-label, toll-free phone and internet chat support for your hosting clients. Charged per supported domain. - $3.00 / domain / mo

    but it isnt running Cpanel...

  6. #6
    Join Date
    Sep 2004
    Posts
    1,909
    Resellerzoom.com


  7. #7
    Join Date
    Sep 2003
    Posts
    3,857
    Quote Originally Posted by Xau
    mosso.com offers end user support...

    24x7 Technical Support For Your Clients
    White-label, toll-free phone and internet chat support for your hosting clients. Charged per supported domain. - $3.00 / domain / mo

    but it isnt running Cpanel...
    Mosso is really geared towards dedicated server alternatives. At $100 per month, it's not really ideal for hosts starting out...

  8. #8
    When I first started into web hosting as a reseller I used ResellerZoom , but was very unhappy with their uptime. Things may have changed by now though, it's been a long time.
    Last edited by anon-e-mouse; 11-07-2006 at 05:40 PM.

  9. #9
    Join Date
    Feb 2006
    Location
    Swellyville
    Posts
    2,341
    Quote Originally Posted by gate2vn
    cPanel doesnt run on Windows. If you need a Windows account, you can consider Helm, Plesk, or H-Sphere
    Linux or windows was stated.

    Have you tried to google this, or even perhaps looking around in the WHT offers section can help out. I would suggest getting a list of providers that you have in mind and searching for reviews of them here on WHT and various review sites like WHReviews, hell google that too!
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  10. #10
    Join Date
    Jan 2004
    Location
    New York, NY
    Posts
    1,241
    Quote Originally Posted by Trisss
    Hi,

    Was looking around on the net for 2 days for a reseller account that features end user support. Hehe, so far found only one resellerzoom, guess I tat bad at searching.

    Anyway, guess I give up searching on my own, and would like to know if anyone else here knows any other company that has an end user support for thier reseller account.

    Linux or windows
    Cpanel
    Budget: No Prefrences

    Thanks
    You should really do a search here in the reseller forums of WHT. I just did a quick search (in a matter of minutes) and have already complied the following list of resellers that offer “end-user-support”:

    http://www.jodohost.com/reseller.asp

    http://www.webkore.net/reseller-standard.php

    http://www.cartikahosting.com/Cartik...ting-Solution/

    http://www.w4hosting.com/resellerhosting.shtml

    http://innohosting.com/reseller.html

    http://varhosting.net/v2/index.php?o...d=19&Itemid=33

    http://www.resellerspanel.com/reseller_hosting/

    Not all of these companies are offering cPanel (although some of them are, and some are offering very similar alternatives). Some of them are running windows, others are running linux.

    Please note that I am not listing these companies in any specific order. I also am not recommending any one of them in particular.

    Best of luck in your search!
    Thanks,

    Brendan Diaz
    Connect: linkedin.com/in/brendandiaz

  11. #11
    Join Date
    Oct 2006
    Posts
    13
    Thanks for the list Brendan Diaz and to all that reply! Cartikahosting looks promising, plus they got good reputation here in WHT.

    Anyway, was looking at resellerzoom, the price is good but I am abit worried since when thier live sales is online I posted question and and waited for 15mins and no one seems to answer me, and they got both positive and negative review here. Really doubt thier live tech support is any better, but hey I have yet try them out. Maybe should apply the cheapest they got and try them out.

    Again my sincere thanks to everyone

  12. #12
    Join Date
    Feb 2006
    Location
    Swellyville
    Posts
    2,341
    Yes indeed Cartika has excellent repuation here on WHT and alot of other review sites. You can also search for resellerzoom reviews http://www.webhostingtalk.com/search.php In addition, I am sure if you google them you will come up with some reviews on RZ.
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  13. #13
    Join Date
    May 2003
    Location
    New Hampshire
    Posts
    226
    Does anyone offer live chat end user support the way varhosting does?

  14. #14
    Join Date
    Jul 2005
    Location
    A Gigopolis In The Making
    Posts
    320
    The negative review you heard about resellerzoom most probably come from their "budget" plan...
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  15. #15
    Join Date
    Jun 2006
    Posts
    1,767
    there are lots of companies... are you looking for a company which will let your customers use their helpdesk, or one with live chat too, or something else?

    Last time I checked futurehosting.biz offered that with their resellers and their helpdesk is on another domain. It's worth noting though, that should you be unhappy with the provider all your customers will have to visit a different URL... so you might want to look into the company thoroughly before using them (though experience serves that Futurehosting.biz is a very good company).

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